Front Office Manager jobs in Coeur D Alene, ID

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Front Office Manager
  • Fairfield Inn by Marriott
  • Moses Lake, WA FULL_TIME
  • Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Service Manager for the Fairfield Inn & Suites in Moses Lake, WA.

    Job Purpose:

    Supervise the nightly operations to ensure compliance with standards and regulations, customer satisfaction and protection of the guests, staff and assets. Continuously improve the hotel's ability to anticipate our guests' needs, to quickly and efficiently investigate the root causes of problems and to provide immediate and permanent resolution in order to enhance our guests' satisfaction prior to departure. Position is responsible for supervising nightly operations. May recommend and implement procedural, safety changes. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

    • Supervise the operations of the hotel to ensure compliance with SOPs, safety regulations and an optimal level of service and hospitality are provided to the guests
    • Hire, train, direct the work of, resolve issues/problems and coach and counsel the Loss Prevention employees to ensure a quality operation.
    • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
    • Maintain preparedness and implement emergency procedures when appropriate to protect the hotel guests, staff and assets.
    • Implement customer satisfaction program, tracking system and follow-up solutions, report results to Executive Committee.
    • Issue appropriate correspondence to dissatisfied customer's on behalf of the hotel to achieve satisfaction and customer loyalty.
    • Prepare reports and communications to the Rooms Director and Hotel Executive Committee on guest incidents/problems, staffing issues/problems, potential safety hazards and other pertinent information regarding night operations.
    • Handle all customer inquiries regarding hotel events, outlets, directions, local attractions, transportation, etc.

    Qualifications and Requirements:

    High School diploma /Secondary qualification or equivalent.

    Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

    This job requires the ability to perform the following:

    • Requires thorough knowledge of the hotel services and guest relations profession.
    • Requires knowledge of hotel policies and procedures and the ability to determine course of action based on these guidelines.
    • Supervision/management skills.
    • Oral and written English communication skills; second language is desirable.
    • Moderate hearing required for constant guest and associate communication during shift.
    • Excellent vision required for computer work, analyze report data, read customer responses, tour property for attention to detail, etc.
    • Excellent speech communication skills required to communicate with guests in directions, problems, train staff, staff presentations, telephone communications.
    • Excellent comprehension and literacy required to analyze report data, prepare reports, respond in writing to guests, prepare training programs

    Other:

    • Being passionate about people and service.
    • Strong communication skills are essential when interacting with guests and employees.
    • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
    • Basic math skills are used frequently when handling cash or credit.
    • Problem-solving, reasoning, motivating, and training abilities are often used.
    • Have the ability to work a flexible schedule including nights, weekends and/or holidays

    Amazing Benefits At A Glance:

    Insurance: Medical, dental, vision insurance available for full-time employees and their family; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account

    Retirement: After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match

    Paid Time Off: Vacation Time - 80 hours on your first 3 years of service; Sick Time – 1 hour accrued per 30 hours worked

    Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day

    Other benefits: Payactiv- same day pay up to $100 per pay period, Career Growth Opportunities/ Manager Training Program, Reduced Room Rates throughout the portfolio, Third Party Perks (Movie Tickets, Attractions, Other)

    Job Type: Full-time

    Pay: $20.00 - $22.00 per hour

    Benefits:

    • 401(k)
    • Dental insurance
    • Employee discount
    • Flexible schedule
    • Health insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Holidays
    • Weekends as needed

    Work setting:

    • In-person

    Experience:

    • Hotel Front Desk: 1 year (Preferred)

    Work Location: In person

  • 7 Days Ago

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Assistant Front Office Manager - The Centennial Hotel
  • The Centennial Hotel
  • Spokane, WA FULL_TIME
  • Property Description The Centennial Hotel is a premier hotel nestled in the heart of downtown Spokane, offering a dynamic and thriving work environment for those seeking a fulfilling career in hospita...
  • Just Posted

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Assistant Front Office Manager - The Davenport Grand Hotel
  • The Davenport Grand Hotel
  • Spokane, WA FULL_TIME
  • Property Description The Davenport Grand Hotel is a premier luxury hotel located in the heart of Spokane, WA, offering an exceptional work environment for those seeking a rewarding career in hospitali...
  • 14 Days Ago

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Front Office Associate
  • Wonder Works Construction Corp.
  • Lewis, ID FULL_TIME
  • Company DescriptionWonder Works is one of the most respected Development and Construction firms in the Tri-State area that have earned its reputation by building with integrity and quality since 1987....
  • 23 Days Ago

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Front Office Receptionist
  • Kaniksu Community Health
  • Sandpoint, ID FULL_TIME
  • Kaniksu Community Health is a non-profit, award winning Community Health Center that provides integrated, team-based healthcare in north Idaho. Patients consider us their partner in healthcare, over t...
  • Just Posted

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Front office receptionist
  • Kaniksu Community Health
  • Bonners Ferry, ID FULL_TIME
  • Kaniksu Community Health is a non-profit, award winning Community Health Center that provides integrated, team-based healthcare in north Idaho. Patients consider us their partner in healthcare, over t...
  • Just Posted

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0 Front Office Manager jobs found in Coeur D Alene, ID area

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Part-Time Assistant Manager US
  • Storage Mart
  • Hayden, ID
  • ** Part-Time Assistant Manager US** **Job Category****:** Field positions **Requisition Number****:** ASSIS01763 Showing...
  • 3/28/2024 12:00:00 AM

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Front Desk Coordinator - FT (Main Admin Building)
  • Cceasternwa
  • Spokane, WA
  • Title:Front Desk Coordinator - FT (Main Admin Building)Location:Spokane - Serve as building receptionist, providing info...
  • 3/27/2024 12:00:00 AM

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Buffalo Wild Wings - Coeur d'Alene - Heart of House Team Member
  • Buffalo Wild Wings - Coeur d'Alene
  • Coeur d'Alene, ID
  • In most jobs, everyone doesn’t spontaneously erupt into applause and start raining down high- fives. At Buffalo Wild Win...
  • 3/26/2024 12:00:00 AM

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Buffalo Wild Wings - Coeur d'Alene - AM Heart of House Team Member
  • Buffalo Wild Wings - Coeur d'Alene
  • Coeur d'Alene, ID
  • In most jobs, everyone doesn’t spontaneously erupt into applause and start raining down high- fives. At Buffalo Wild Win...
  • 3/26/2024 12:00:00 AM

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Buffalo Wild Wings - Coeur d'Alene - PM Server
  • Buffalo Wild Wings - Coeur d'Alene
  • Coeur d'Alene, ID
  • In most jobs, everyone doesn’t spontaneously erupt into applause and start raining down high- fives. At Buffalo Wild Win...
  • 3/26/2024 12:00:00 AM

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Buffalo Wild Wings - Coeur d'Alene - Cashier
  • Buffalo Wild Wings - Coeur d'Alene
  • Coeur d'Alene, ID
  • In most jobs, everyone doesn’t spontaneously erupt into applause and start raining down high- fives. At Buffalo Wild Win...
  • 3/26/2024 12:00:00 AM

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Buffalo Wild Wings - Coeur d'Alene - PM Heart of House Team Member
  • Buffalo Wild Wings - Coeur d'Alene
  • Coeur d'Alene, ID
  • In most jobs, everyone doesn’t spontaneously erupt into applause and start raining down high- fives. At Buffalo Wild Win...
  • 3/26/2024 12:00:00 AM

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Front Desk Agent
  • Quality Inn & Suites Liberty Lake WA
  • Liberty Lake, WA
  • Job Description Job Description Guest Services Check guests in & out Answer all incoming phone calls Answer any and all ...
  • 3/24/2024 12:00:00 AM

Coeur d'Alene (/ˌkɔːr dəˈleɪn/ (listen) KOR də-LAYN, French: Cœur d'Alêne, lit. 'Heart of an awl') is the largest city and county seat of Kootenai County, Idaho, United States. It is the principal city of the Coeur d'Alene Metropolitan Statistical Area. As of the 2010 census, the population of Coeur d'Alene was 44,137. The city is a satellite city of Spokane, which is located about 30 miles (48 km) to the west, in the state of Washington. The two cities are the key components of the Spokane–Coeur d'Alene combined statistical area, of which Coeur d'Alene is the third-largest city (after Spokan...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Office Manager jobs
$44,338 to $57,393
Coeur D Alene, Idaho area prices
were up 2.9% from a year ago

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