Front Office Manager jobs in Massachusetts

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Front Office Manager
  • Colwen Management Inc
  • Chelsea, MA FULL_TIME
  • Residence Inn/Fairfield Inn Chelsea, a Colwen Hotels property, is seeking an engaging, friendly and detail oriented Front Office Manager to join our team. In this role you will be directly responsible for the front desk and night audit teams, with a focus on guest and associate satisfaction. To be successful in this position you should have passion for delivering a superior service experience, and developing our associates.

    Colwen Hotels is a hospitality group built on hard work, character and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.

    General Responsibilities:

    • Recruit, interview and hire associates for front office positions.
    • Meet regularly with Human resources to review staffing, morale and any disciplinary situations/investigations
    • Train and support all associates and ensure performance in accordance with established hotel brand/Colwen standards
    • Ongoing review of staff to ensure adherence to established policies and procedures
    • Conduct monthly reward and recognition meeting /celebrate hotel and associate achievements
    • Establish and maintain open collaborative relationships with direct reports, team members
    • Compliance with Federal & State Labor laws
    • Respond to inquiries concerning hotel policies and service
    • Receive and process advance registration payments
    • Send letter of confirmation/return checks when registration denied
    • Greet VIP’s when applicable
    • Arrange for special services as requested
    • Enforce all cash handling, check cashing and credit policies
    • Verify banks and deposits at end of shift
    • Analyze rate variance, monitor credit report and maintain close watch on daily house count
    • Review daily front office work and reports generated by Night Audit
    • Tour public rooms, investigate disturbances and quiet agitators
    • Active participation in budgeting and forecasting to maximize hotel revenue and profits
    • Perform technical and administrative duties, including, but not limited to; Profit and Loss Statements, Analysis, Yield Management, Capital Planning and Payroll
    • Ongoing financial reports review to analyze budget, revenue and profitability targets and take action as needed
    • Participate in revenue management calls, sales calls and owner meetings
    • Identify areas of concern and develop strategies to improve performance
    • Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses
    • Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results
    • Balance cost controls with exceptional customer service and associate satisfaction

    We’ve got you covered: Benefits & Perks:

    • Medical Insurance with Company-Funded HRA
    • Dental Insurance
    • Vision Insurance
    • Flexible Spending Accounts
    • Wide-Array of Supplemental Insurance Offerings
    • Paid Time Off Programs
    • Employee Assistance Program
    • 401K Plan – Traditional & Roth Options with Employer Match
    • Hotel Discount Travel Program for Associates & Family
    • Exclusive Associate Discounts – Travel, Entertainment, & Retail
    • Training and Development Programs
    • Career Advancement Opportunities

    Requirements:

    • Two year college degree or equivalent hospitality experience preferred
    • One least one year front desk supervisory experience
    • Excellent verbal and written communication skills
    • Reliable with ability to multi-task and work under pressure
    • Excellent interpersonal and customer service skills
    • Strong supervisory and leadership skills
    • Familiar with common computer software programs
    • Must be willing to work varied hours including nights, weekends and holidays

    Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

  • 10 Days Ago

C
Front Office Manager
  • Colwen Management Inc
  • Somerville, MA FULL_TIME
  • The Row at Assembly Row, a Colwen Hotels property, is seeking an engaging, friendly and detail oriented Front Office Manager to join our team. In this role you will be directly responsible for the fro...
  • 10 Days Ago

R
Front Office Manager
  • Revere Hotel Boston Common
  • Boston, MA OTHER
  • About UsRevere Hotel Boston Common is shaped by the local culture and rebellious, independent spirit fueling Boston since its founding. We are an independent property part of the Curator Hotel & Resor...
  • 10 Days Ago

F
Front Office Manager
  • Freepoint Hotel
  • Cambridge, MA FULL_TIME
  • Overview Opportunity: Front Office Manager Manage hotel front office operations in accordance with established guest service and sustainability standards. Your Growth Path Assistant General Manager – ...
  • 13 Days Ago

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Assistant Front Office Manager
  • The Fairmont Hotel
  • Boston, MA FULL_TIME
  • JOB DESCRIPTION Company DescriptionWhy work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you...
  • 13 Days Ago

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Hotel Front Office Manager
  • Hilton Garden Inn Boston/Marlborough
  • Marlborough, MA FULL_TIME
  • If you are a hospitality leader that wants to be part of a great TEAM that is focused on CULTURE, we want to chat with you. This hotel leader will have direct oversight of the Front Desk team and is r...
  • Just Posted

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Front Office Manager
  • Omaha Embassy Suites
  • Omaha, NE
  • Hotel: Omaha Embassy Suites Front Office Manager Full time Atrium SPIRIT – where teamwork, passion and appreciation igni...
  • 3/19/2024 12:00:00 AM

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Front Office Manager
  • Springfield University Plaza
  • Springfield, MO
  • Hotel: Springfield University Plaza Front Office Manager Full time Atrium SPIRIT – where teamwork, passion and appreciat...
  • 3/19/2024 12:00:00 AM

H
Front Office Manager
  • Hampton Inn Fishkill
  • Fishkill, NY
  • Responsibilities The Front Desk Manager is responsible for daily supervision of the Front Desk staff, quality service, g...
  • 3/19/2024 12:00:00 AM

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Front Office Manager
  • River Link Hotels
  • Fishkill, NY
  • Responsibilities •The Front Desk Manager is responsible for daily supervision of the Front Desk staff, quality service, ...
  • 3/18/2024 12:00:00 AM

H
Front Office Manager
  • Holiday Inn Orlando International Airport
  • Orlando, FL
  • Holiday Inn Orlando Airport 5750 TG Lee Blvd Benefits: Medical / Dental / Vision / Life Insurances PTO for Full-time emp...
  • 3/17/2024 12:00:00 AM

F
Assistant Front Office Manager
  • Franklin Embassy Suites
  • Franklin, TN
  • Hotel: Franklin Embassy Suites Assistant Front Office Manager Full time Atrium SPIRIT – where teamwork, passion and appr...
  • 3/16/2024 12:00:00 AM

D
Front Office Manager
  • Doubletree Columbus
  • Columbus, OH
  • Property Description: DoubleTree Columbus, located in the vibrant city of Columbus, Ohio, is seeking talented individual...
  • 3/15/2024 12:00:00 AM

S
Front Office Manager
  • St. Martin Growth
  • Saint Martin, MN
  • Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 2/8/2024 12:00:00 AM

Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an area of 10,555 square miles (27,340 km2), 25.7% of which is water. Several large bays distinctly shape its coast. Boston is the largest city, at the inmost point of Massachusetts Bay, and the mouth of the Charles River. Despite its small size, Massachusetts features numerous topographically distinctive regions. The large coastal plain of the Atlantic Ocean in the eastern section of the state contains Greater Boston, along with most of the state's po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Office Manager jobs
$49,419 to $63,970

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