Front Office Manager jobs in Pine Bluff, AR

White, AR FULL_TIME

Responsibilities

Business Office Manager - Job Functions

• Maintains accurate up to date clinical records in accordance with regulations of Medicare and the Policy and Procedure Manual
• Communicates effectively on the telephone with patients, families and staff
• Welcomes and assists all guests
• Manages incoming, outgoing and interoffice mail
• Performs typing, faxing, and coping tasks as requested for various staff persons
• Manages data for billing - ensuring payroll/billing errors are corrected timely and information is submitted to corporate as necessary 
• Orders and maintains accurate records of medical equipment and supplies
• Responsible for informing staff of any changes, updates, etc., regarding admissions; discharges, visits, schedules; and clinical meetings as directed by the Executive Director, Clinical Director and/or Administrator
• Responsible for gathering and recording staff members DSRs, tracks admission, discharge, certification and re-certification dates on all patients
• Responsible for assisting with audits of patient information
• Maintains accurate mailing lists of associates; patients; volunteers, Medical Directors, physicians and nursing facilities and forwards any changes to the Corporate Office
• Performs other necessary functions/duties as assigned by the Program Director and/or Administrator
• Participates in and assists with community activities, i.e., health fairs, conventions, community education programs, etc. as assigned by Program Director, Clinical Director and/or Administrator
• Responsible for timeliness and accuracy in the billing and payroll process through direct involvement, direction of delegated office personnel and coordination with Executive Director/Branch Director.
• Monitors agency data processing functions according to company policy and procedures, code of conduct and state/federal requirements
• Responsible for facilitating orientation of all staff.
• Responsible for the education and training of direct support staff to ensure their knowledge of agency business operations, billing, payroll and software procedures
• Responsible for supervision of agency non-clinical personnel including performance management, recruitment, retention and staffing
• Assures that all personnel files are current and organized according to state and LCAH policy and procedures
• Acts as a liaison between the agency and Corporate Human Resources department and consults on issues, projects and benefits
• Responsible for agency HR function and forms, including but not limited to: newly hired/transferred associates, FMLA, benefits, insurance programs, annual open enrollment, payroll issues and Kroll timely
• Responsible for verifying accuracy and processing AP invoices timely
• Manages parent and branch supplies & equipment process per company requirements

NOTE: This job description is not intended to be all-inclusive. Associate may perform other related duties as negotiated to meet the ongoing needs of the organization. *All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Qualifications

Business Office Manager - Essential Qualifications

• Minimum of high school education; preferably with secretarial and computer background
• Basic knowledge of office machines Basic knowledge of telephone skills Aptitude or computer data entry and use of current software systems
• Must be able to move intermittently throughout the work day Using effective body mechanics, must be able to lift 20 lbs. floor to waist; lift 10 lbs. waist to shoulder; lift and carry 20 lbs. and push/pull 40 lbs.
• Must practice regular and dependable attendance per company policy and procedure
• Must be able to perform all functions of support staff in the agency and ensure non-clinical staff is cross trained
• Must be able to recruit, select, hire, orient, train, evaluate, counsel and supervise business office staff
• Must be able to ensure staff complies with and understands company policies and procedures

Business Office Manager - Specific Requirements

• Must have excellent verbal, written, and interpersonal communication skills
• Must be competent in standard Microsoft Office applications, email and internet
• Must possess the ability to make independent decisions when circumstances warrant such action
• Must be able to interact professionally with the community
• Must be able and willing to take the lead in problem solving in work areas
• Must possess the ability to work harmoniously with professional and non-professional personnel
• Must be self-directed and possess leadership and supervisory skills
• Must understand and follow company policies and procedures
• Must have a valid driver's license and auto liability insurance with a vehicle in good working condition
• Must be able to multi task and accept additional duties as assigned