Hotel:
Sacramento Holiday Inn Front Office Manager II Full timeThe 16 story Sacramento Holiday Inn Capitol Plaza is a vibrant and dynamic oasis in the heart of California's capital city. With 359 spacious and comfortable rooms, this hotel offers an ideal retreat for travelers seeking both relaxation and adventure. Boasting 15,000 square feet of versatile event space and nestled in the heart of downtown Sacramento, the hotel is a stone's throw away from historic landmarks like the State Capitol, Old Sacramento, and the lively entertainment and dining options along K Street.
The Sacramento Holiday Inn Capitol Plaza is looking for a dynamic Front Office Manager that will ensure that guests and associates have an excellent experience at our properties by supporting all facets of the operation and managing financial performance of the hotel.
The Front Office Manager will be tasked with the following duties, responsibilities, and assignment.
Why you will want to work with Atrium Hospitality:
You create memorable experiences for our guests and colleagues
Eligible employees will receive competitive compensation and benefits, including comprehensive medical dental, and vision benefits, life insurance, 401k plan, and employee discount rates
We believe in continuing education and encourage ongoing professional development through tuition reimbursement programs
About Atrium Hospitality
Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:
Service: We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.
Perseverance: We will be better today than we were yesterday.
Inclusion: We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.
Respect: We treat others the way we would like to be treated.
Innovation: We strive to develop, share and implement new thoughts, ideas, and methods that improve our company, our operations, and the guest and associate experience.
Teamwork: Our associates are our family, and we provide them with the resources and support needed to produce the best work environment possible. Additional Job Description
Work Performed:
The Front Office Manager will be tasked with the following duties, responsibilities, and assignments:
Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline
Ensure that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate;
Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships;
Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner;
Ensure financial goals of the department and the hotel are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives;
Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness Assured Standards;
Evaluate and recommend revenue driving initiatives and monitor revenue performance;
Recommend and implement approved changes that could improve service and increase operational efficiency;
Ability to serve as Manager on Duty; and
Any and all other work as required to complete the primary purpose of the position.
Pay Range: 66,560-80,000
Qualifications:
Required Prior Experience:
Minimum 2 years of hospitality, front desk experience,
Minimum 2 years of prior supervisory experience
Preferred Prior Experience:
2 years of night audit experience
Required Education:
High school diploma or equivalent
Preferred Education:
Bachelor’s Degree in related field
Required Technology:
Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams
Physical:
Able to lift 50lbs occasionally
Able to lift 10lbs regularly
Able to stand/or walk for duration of scheduled shift
Other:
Able to work a flexible schedule to include evenings, nights, weekends, holidays, and special events
Competencies:
(65) Managing Vision and Purpose
Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.
(15) Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
(60) Building Effective Teams
Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
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When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:
Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.
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