Grants/Contracts Specialist - Higher Ed. jobs in Jamestown, NY

As a Customer Experience Advisor , you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners in the service lane to explaining the repair process, our Customer Experience Advisors are true professionals who enjoy helping others.

We welcome individuals who are new to the automotive industry, with previous roles in customer service, retail sales, restaurant industry, or hospitality!

What We Offer

Competitive compensation (guaranteed income plus productivity-based commissions)

Signing bonus for qualified candidates

Paid Vacation (after 1 year of employment)

Company Benefits - Medical, Dental & Vision, 401K

NO COST, NO DEBT employee college degree program

Training and support that will provide you with the skills needed to be a top earner

Professional work environment

Brand-new, state-of-the-art sales and service facility

Responsibilities

Oversee flow of Service Lane

Ensure that customers receive prompt, courteous, and effective service

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customers do not get mishandled

Ensures that the daily inventory of technicians' time is consistently sold to service customers

Distribute work between technicians efficiently

Qualifications

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance

Clean driving record

Please apply today and be sure to upload your resume!

Walk-In Applicants are also welcome!

We are an Equal Opportunity Employer.

Applicants must submit to a pre-employment background check and drug screen.