Grievance Coordinator jobs in Clarksville, TN

REMOTE *** WORK FROM HOME****

AdvanceCare Health Services, LLC is seeking a Administrative Assistant with Quality Assurance experience to ensure that our processes and quality standards are up to date and observed company-wide. We are looking for an independent, self-starting, confidential, and reliable individual who possesses a high level of energy and great attention to detail. In addition to being a quick learner, this new hire should have good written and verbal communication skills and be well organized. Integrity, a positive attitude, and a can-do spirit are required. Join us in our commitment to delivering exceptional quality while fostering a culture of continuous improvement!

The Quality Assurance Coordinator is responsible for auditing the accuracy and timeliness of documentation necessary for billing. This would include audits of daily notes, day service notes, charts, weather and fire drills, supervisory visits, medical encounter follow-up, and other documentation that is needed in each specific home. Prepare and maintain accurate audit working papers and files to support audit findings. Take a lead role in working with management to ensure compliance and regulations are being followed, including but not limited to, the Department of Intellectual and Developmental Disabilities Provider Manual, HIPAA, Title VI, and Medication Policy. Compare billable notes with services billed and record any needed billing corrections.

This is a work from home position. You must have a high-speed internet and a 27" or larger monitor, keyboard & mouse for use with our company laptop. (If you live within a 1-hour drive of the office, we can loan you a monitor, keyboard & mouse as well as the laptop).

Minimum Qualifications:

• The candidate must be reliable, punctual, and have consistent and dependable transportation (this position may require you to leave home for some of your duties)
• Must be over the age of 18, have a valid driver's license and be able to clear a criminal background Check (7-10 years) and drug screen.
• While experience is not required, any experience in healthcare or quality assurance will be helpful and is an added advantage.
• The candidate should have the ability to develop, implement, and monitor quality assurance programs throughout the company. This includes but is not limited to establishing standards, devising evaluation test methods and procedures, and reviewing policies and procedures.
• Teamwork - S/he should be able to work as part of a team and be able to maintain a positive working environment. S/he should be dependable in both production and attendance.
• Communication Skills - The candidate should be able to communicate efficiently and effectively verbally and written with people at all levels of business.
• Efficient in all Microsoft Office applications (Word, Publisher, Excel etc.) and a working knowledge of Google Suites Products (Google Docs, Sheets, Drive etc.)
• Organization - Must have excellent organizational skills and self-discipline. This entails the ability to handle changes in direction and be receptive to constructive feedback. The ideal candidate should possess a results-driven approach and have a can-do attitude.
• The ideal candidate must be able to deal with confidential material/documents with utmost discretion and confidentiality and have a thorough understanding of HIPAA.
• Minimum typing of 50 wpm and a capacity to be able to take instructions well.
• Perform other tasks, duties, and responsibilities as assigned and needed.
• This position is highly visible, requiring discretion, good judgment, a pleasant and professional manner, and an articulate phone voice. A genuinely warm and friendly demeanor is essential.

You should be comfortable with software and technology and be an overall organized person. Good communication skills are a must.

You must be Flexible and willing to work and learn on the fly!

Empowering Team Members to Excel and TOUCH Lives through Continuous Improvement and Technology

Our company is a growing, non-medical, private duty home care organization providing caregiving services to seniors and support to individuals with intellectual disabilities so that they can continue to live in their homes throughout Tennessee. We are an equal opportunity employer and drug-free workplace. We are looking for an independent and self-motivated individual that possesses a high level of energy to join our company.

We will contact qualified applicants within two weeks of submission. All submissions with no resume attached will not be considered.

Disclaimer: The preceding job description has been designed to describe the general nature and level of work being performed by the candidate assigned to this job. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required. From time to time other duties may be assigned. Management’s evaluation of your performance is based on your performance of the tasks listed in this job description and these other duties. Management has the right to revise this job description at any time.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Caregiving: 1 year (Preferred)
• Medical records: 1 year (Preferred)
• Document review: 1 year (Preferred)
• Computer skills: 1 year (Preferred)
• Working with people with developmental disabilities: 1 year (Preferred)
• Home Care: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: Hybrid remote in Waverly, TN 37185