Guest Services Manager - Casino jobs in the United States

Guest Services Manager - Casino manages the daily activities of the bell, door, and valet functions. Responds to and resolves any guest complaints or service discrepancies. Being a Guest Services Manager - Casino ensures all vehicle safety standards are in compliance. Requires a high school diploma or its equivalent. Additionally, Guest Services Manager - Casino typically reports to a head of unit/department. The Guest Services Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Guest Services Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Guest Services Manager
  • Evolution Parking and Guest Services
  • Orleans, LA FULL_TIME
  • About Evolution Parking & Guest Services

    Evolution Parking & Guest Services is America's exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. We operate and manage the parking and front door services and the exceptional team members that make it all possible at America's finest hotels such as the Waldorf Astoria, Renaissance, Hilton, Marriott, Sofitel, Hyatt and countless more.

    Our strict focus on only serving the hotel industry affords our clients the benefit of a more sophisticated guest service platform without the distractions from other verticals. Hotel Valet Parking Management and Bell Services is our only niche and provided our undivided attention.

    Job Summary

    The Guest Services Manager will be responsible for overseeing all aspects of the parking operations including, but not limited to, valet parking operations, maintaining Forbes guest service standards, prioritizing client relationships, motivating, and managing team member performance, maintaining budget and revenue collection, systems management, guest and team member safety, training, staffing, payroll, and scheduling. Our Guest Service Managers have the responsibility to consistently maintain and foster our Luxury Guest Service oriented reputation and keep strong existing client relationships.

    Essential Responsibilities

    • Ensure the valet ramp is always properly represented by an Evolution team member and never left unattended without a Supervisor or Manager.
    • Work with the Supervisor frequently to stay close to the operation.
    • Work at the busiest times including evenings, weekends, holidays while properly leading the team.
    • Track hotel parking validations for reimbursement and integrity purposes.
    • Understand and drives business metrics and performance measurements to ensure effectiveness, high performance, and compliance.
    • Demonstrate the ability to positively move the metrics for forecasting, productivity, claims, guest service and turnover.
    • Understand the contractual agreement with the hotel and recognize ways to maximize additional revenue opportunities for both Evolution and the client.
    • Understand the client's service standards, motto, values, and hotel "lingo" while incorporating Evolution's core values.
    • Develop cohesive working relationships with the client's employees.
    • Understand what objectives are important to the client and ensures the entire team is focused on exceeding expectations.
    • Treat clients, team members and third-party vendors with courtesy, respect, and dignity.
    • Practice preventative safety procedures daily as set forth by Evolution and the client.
    • Report all claims, accidents, and incidents to HR (Human Resources) and the Area/Regional VP immediately, while handling appropriately, with urgency, care, and concern.
    • Meet the required Quality Assurance shop thresholds for completion and scores as outlined in the QA Performance policy and audit.
    • Manage uniform and ticket inventory.
    • Work with the Area/Regional VP to forecast and plan for seasonal variances in business to ensure proper staffing levels.
    • Adhere to Evolution's employment and payroll policies and procedures to limit exposure to employment claims and litigation.
    • Review and submit completed and accurate payroll to Corporate on a bi-weekly basis and not to exceed 50% of weekly revenue.
    • Work with the Talent Acquisition team to recruit new talent that can be future leaders at Evolution.
    • Ensure that each new team member is fully onboarded in our HRIS and fully trained prior to working on the ramp.
    • Recognize exceptional performance and provides opportunities for top performers to learn and grow.
    • Identify high performing team members for Crescendo Academy and Crescendo Leadership developmental Programs.
    • Other duties as assigned.

    Minimum Education Required

    • Associates Degree, High School Diploma or GED required, or relevant working experience.
    • Understanding of general business practices including accounting, human resources, and customer service.

    Minimum Experience Required

    • Experience in valet parking.
    • Valid US Drivers License.
    • 2 years in a management position.
    • Experience with HRIS platforms, such as ADP.
    • Experience with Customer Service.

    Skills Required

    • Strong customer service and client relationship skills.
    • Excellent oral and written communication skills.
    • Strong technology proficiency.
    • Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.
    • Ability to collaborate effectively and work as part of a team.
    • Exceptional attention to detail and able to multitask in a fast paced, deadline driven environment.

    Salary Range

    $50,000—$55,000 USD

    Our Benefits

    • Health, Dental, and Vision Insurance
    • 401K with company match
    • Employee Discounts with selected retailers
    • Paid Time Off and Company Paid Holidays

    Note: An applicant assessment and background check may be part of your hiring process.

    Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

    No recruitment agencies, please.
  • 1 Day Ago

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Guest Services Manager
  • Evolution Parking & Guest Services
  • Orlando, FL FULL_TIME
  • About Evolution Parking & Guest Services Evolution Parking & Guest Services is America's exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nati...
  • 2 Days Ago

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Guest Services Manager
  • Evolution Parking and Guest Services
  • Wesley, FL FULL_TIME
  • About Evolution Parking & Guest ServicesEvolution Parking & Guest Services is America's exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts natio...
  • 13 Days Ago

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Luxury Guest Services Manager
  • Evolution Parking and Guest Services
  • Tampa, FL FULL_TIME
  • About Evolution Parking & Guest ServicesEvolution Parking & Guest Services is America’s exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts natio...
  • 23 Days Ago

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Guest Services Manager
  • Evolution Parking and Guest Services
  • Savannah, GA FULL_TIME
  • About Evolution Parking & Guest ServicesEvolution Parking & Guest Services is America's exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts natio...
  • 25 Days Ago

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Guest Services Representative
  • Eagle Manager LLC
  • Odessa, TX FULL_TIME
  • POSITION SUMMARY:The Guest Services Representative is responsible for creating a hospitable guest experience and for performing tasks associated with the front desk. The Guest Services Representative ...
  • 13 Days Ago

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Restaurant Manager
  • BJ's Restaurants
  • Laurel, MD
  • Overview: Do you challenge yourself to always do things right and do them better? Then you will thrive at BJs Restaurant...
  • 12/6/2024 12:00:00 AM

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Host
  • Longhorn Steakhouse
  • Germantown, MD
  • Longhorn Steakhouse - 20017 Century Blvd [Greeter / Restaurant Associate] As a Host at Longhorn Steakhouse, you'll: Deli...
  • 12/6/2024 12:00:00 AM

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Host
  • Longhorn Steakhouse
  • Manassas, VA
  • Longhorn Steakhouse - 9695 Liberia Ave [Greeter / Restaurant Associate] As a Host at Longhorn Steakhouse, you'll: Delive...
  • 12/6/2024 12:00:00 AM

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Restaurant Manager
  • BJ's Restaurants
  • Columbia, MD
  • Overview: Do you challenge yourself to always do things right and do them better? Then you will thrive at BJs Restaurant...
  • 12/5/2024 12:00:00 AM

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Guest Services Associate - NOVA Wild Zoo
  • Sikat Group LLC
  • Reston, VA
  • Guest Services Associate Reports to: Guest Services Manager and Assistant Manager Salary: $15.00/hour, potential for hig...
  • 12/3/2024 12:00:00 AM

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Night Auditor
  • Hilton Arlington & Towers
  • Arlington, VA
  • Job Summary: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible f...
  • 12/3/2024 12:00:00 AM

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Part Time Night Auditor | Hotel Hive | Modus by PM Hotel Group
  • PM Hotel Group
  • Washington, DC
  • We're looking for a Part Time Night Auditor who is a hard-working, friendly, charismatic person who wants to personalize...
  • 12/2/2024 12:00:00 AM

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Chief Engineer
  • Marriott
  • Falls Church, VA
  • Additional Information Job Number24197634 Job CategoryEngineering & Facilities LocationFalls Church Marriott Fairview Pa...
  • 11/15/2024 12:00:00 AM

Income Estimation for Guest Services Manager - Casino jobs
$45,519 to $69,579