Guest Services Manager - Casino jobs in Delaware

MAJOR FOCUS:

Responsible for cleaning hotel guest rooms and for providing exceptional customer service to all guests.

ESSENTIAL FUNCTIONS:

• Ensures the hotel rooms and bathrooms are clean. Responsible for all aspects of cleanliness for the entire room, paying attention to details such as window treatments, replenishment of bathroom amenities and room lighting,
• Responsible for immediately reporting any damaged or missing guestroom items to supervisory staff.
• Responsible for immediate notification of completion of a departure room by dialing in the new vacant and ready room status to make the room available as soon as possible to newly arriving guests.
• Participates in daily inspections of section completed with supervisory staff.
• Provides exceptional customer service
• Work safely, following all established safety rules and regulations.
• Communicate effectively with co-workers, supervisors and guests.
• Follow all relevant policies and procedures.
• Complies with the company’s recycling program standards.

ADDITIONAL FUNCTIONS:

• Perform other duties as assigned.

REQUIREMENTS/EDUCATION:

• High school diploma, GED, or equivalent experience preferred.
• Must be able to understand and communicate in English and possess good communication skills.
• Must be friendly and cooperative.
• Must be able to report to work on time as scheduled
• Must be able to work weekends, holidays and nights as needed
• Must be able to successfully pass a background check
• Must present an overall professional appearance and report to work in appropriate attire

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.

Bally's Dover is an equal opportunity employer.