Guest Services Manager jobs in District of Columbia

Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Guest Services Manager
  • Evolution Parking & Guest Services
  • Washington, DC FULL_TIME
  • Job Summary

    The Guest Services Manager will be responsible for overseeing all aspects of the parking operations including, but not limited to, valet parking operations, maintaining Forbes guest service standards, prioritizing client relationships, motivating, and managing team member performance, maintaining budget and revenue collection, systems management, guest and team member safety, training, staffing, payroll, and scheduling. Our Guest Service Managers have the responsibility to consistently maintain and foster our Luxury Guest Service oriented reputation and keep strong existing client relationships.

    Essential Responsibilities

    • Ensure the valet ramp is always properly represented by an Evolution team member and never left unattended without a Supervisor or Manager.
    • Work with the Supervisor frequently to stay close to the operation.
    • Work at the busiest times including evenings, weekends, holidays while properly leading the team.
    • Track hotel parking validations for reimbursement and integrity purposes.
    • Understand and drives business metrics and performance measurements to ensure effectiveness, high performance, and compliance.
    • Demonstrate the ability to positively move the metrics for forecasting, productivity, claims, guest service and turnover.
    • Understand the contractual agreement with the hotel and recognize ways to maximize additional revenue opportunities for both Evolution and the client.
    • Understand the client’s service standards, motto, values, and hotel "lingo" while incorporating Evolution’s core values.
    • Develop cohesive working relationships with the client’s employees.
    • Understand what objectives are important to the client and ensures the entire team is focused on exceeding expectations.
    • Treat clients, team members and third-party vendors with courtesy, respect, and dignity.
    • Practice preventative safety procedures daily as set forth by Evolution and the client.
    • Report all claims, accidents, and incidents to HR (Human Resources) and the Area/Regional VP immediately, while handling appropriately, with urgency, care, and concern.
    • Meet the required Quality Assurance shop thresholds for completion and scores as outlined in the QA Performance policy and audit.
    • Manage uniform and ticket inventory.
    • Work with the Area/Regional VP to forecast and plan for seasonal variances in business to ensure proper staffing levels.
    • Adhere to Evolution’s employment and payroll policies and procedures to limit exposure to employment claims and litigation.
    • Review and submit completed and accurate payroll to Corporate on a bi-weekly basis and not to exceed 50% of weekly revenue.
    • Work with the Talent Acquisition team to recruit new talent that can be future leaders at Evolution.
    • Ensure that each new team member is fully onboarded in our HRIS and fully trained prior to working on the ramp.
    • Recognize exceptional performance and provides opportunities for top performers to learn and grow.
    • Identify high performing team members for Crescendo Academy and Crescendo Leadership developmental Programs.
    • Other duties as assigned.

    Minimum Education Required

    • Associates Degree, High School Diploma or GED required, or relevant working experience.
    • Understanding of general business practices including accounting, human resources, and customer service.

    Minimum Experience Required

    • Experience in valet parking.
    • Valid US Drivers License.
    • 2 years in a management position.
    • Experience with HRIS platforms, such as ADP.
    • Experience with Customer Service.

    Skills Required

    • Strong customer service and client relationship skills.
    • Excellent oral and written communication skills.
    • Strong technology proficiency.
    • Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.
    • Ability to collaborate effectively and work as part of a team.
    • Exceptional attention to detail and able to multitask in a fast paced, deadline driven environment.
  • 4 Days Ago

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Boathouse Assistant Manager of Operations- $22/hr
  • Guest Services, Inc.
  • Washington, DC FULL_TIME
  • Boathouse Assistant Manager of Operations- $22/hr Boating In DC, managed by Guest Services, Inc., is now hiring an Assistant Manager of Operations. This will be a full-time, hourly position. Previous ...
  • 10 Days Ago

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Guest Service Agent
  • Guest Services Agent
  • Washington, DC FULL_TIME
  • Competitive BenefitsFree Parking (if available)Medical, Dental, Vision BenefitsCompetitive Pay Rates401k Plan and after 1 year up to 3% MatchPaid Time Off (Vacation time, Holidays, Sick and more)Compl...
  • 4 Days Ago

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Weekend cashier
  • Guest Services
  • Washington, DC FULL_TIME
  • GREAT PEOPLE GREAT BENEFITS JOIN OUR ALL-STAR TEAM! Cashier - $17.00 / hour Guest Services, Inc., is now hiring a Cashier for our location in Washington, D.C.! A cashier should have the ability to han...
  • 22 Days Ago

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Food attendant
  • Guest Services
  • Washington, DC FULL_TIME
  • GREAT PEOPLE GREAT BENEFITS JOIN OUR ALL-STAR TEAM! Kiosk Attendant- $16.50 / hour Lincoln Food, managed by Guest Services, is now hiring Part-Time Kiosk Attendants. Candidates should be reliable, pro...
  • 17 Days Ago

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Guest Services Manager
  • Puttery
  • Washington, DC FULL_TIME
  • Company Overview About Puttery Welcome to Puttery, where we've reinvented the classic game of putting with a modern twist. Our unique course offers exciting challenges at every turn, creating an engag...
  • 23 Days Ago

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Guest Service Manager>
  • The Fresh Market
  • Charlotte, NC
  • The Fresh Market - 4207 Providence Rd [Department Supervisor] As a Guest Service Manager at The Fresh Market, you'll: Ma...
  • 3/28/2024 12:00:00 AM

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Guest Services Manager
  • Raymond Management Company
  • Joliet, IL
  • ** Guest Services Manager** **Job Category****:** Management **Requisition Number****:** GUEST002431 Showing 1 location ...
  • 3/27/2024 12:00:00 AM

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Guest Services Manager
  • Graduate Princeton
  • Princeton, NJ
  • Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 3/27/2024 12:00:00 AM

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Guest Services Manager
  • Marriott International
  • Los Angeles, CA
  • Job Description JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that t...
  • 3/26/2024 12:00:00 AM

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Guest Service Manager
  • KJ's Market
  • Johns Island, SC
  • Overview: Ensure consistent and memorable customer experiences through the superior show quality and customer service by...
  • 3/26/2024 12:00:00 AM

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Guest Service Manager
  • Holiday Inn Express & Suites Richburg
  • Richburg, SC
  • Guest Service Manager Guest Experience Ensure your front office team delivers a great service, professional attention an...
  • 3/25/2024 12:00:00 AM

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Guest Service Manager
  • The Fresh Market Inc
  • Glen Mills, PA
  • The Fresh Market & You:: Our mission is to make everyday eating extraordinary for our guests, and we are looking for a n...
  • 3/25/2024 12:00:00 AM

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Guest Services Manager
  • James NoMad NYC
  • New York, NY
  • Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 3/24/2024 12:00:00 AM

Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area of 68.34 square miles (177.0 km2), of which 61.05 square miles (158.1 km2) is land and 7.29 square miles (18.9 km2) (10.67%) is water. The District is bordered by Montgomery County, Maryland to the northwest; Prince George's County, Maryland to the east; Arlington County, Virginia to the south; and Alexandria, Virginia to the west. The south bank of the Potomac River forms the District's border with Virginia and has two major tributaries: the An...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager jobs
$33,300 to $51,615

Guest Services Manager in Omaha, NE
To accomplish this goal, you work with the General Manager (GM) to address guest issues when and before they come up.
January 09, 2020
Guest Services Manager in Pittsfield, MA
You’ll connect with our guests regularly by phone, by email, online, and in person, so strong communication skills are essential.
January 11, 2020
Guest Services Manager in El Paso, TX
You will be required to solve any problems that might arise, whether it is booking ski lessons or restaurant tables, taking a guest to the doctors or dealing with travel insurance claims.
February 18, 2020