Head of Ancillary Services jobs in San Jose, CA

What you can expect

The Head of Infrastructure and End User Services leads a global team managing critical IT services and product engineering labs. The scope of this role includes; IAM, Endpoint Management, Unified Communications, Service Management, and XaaS-based applications.

Reporting directly to Zoom's CIO, the ideal candidate must blend business acumen with technical expertise, fostering collaboration and proactivity. Essential skills include a hands-on leadership approach, to navigate multiple team collaborations in a dynamic global environment.

About the Team

This leader will guide a dynamic team comprising approximately 90 employees spread across 7 strategic locations, with a global mandate for crafting and implementing IT Infrastructure and End User Services strategies. Moreover, their focus will extend to three pivotal domains: Vision & Strategy, Service Management & Execution, and Organizational Development & Leadership.

Responsibilities encompass various service areas such as End User Services, Network Solution Management, on-site technical support, and security policy implementation. Additionally, this leader will act as a pivotal point person for Zoom's product testing and manage infrastructure support for engineering initiatives, including AI Labs and vendor relationships.

Responsibilities

• Developing a long-term IT strategy and roadmap that aligns with the company’s overall objectives.

• Evaluating and establishing strategic direction for infrastructure priorities, platforms and applications.

• Driving continuous improvement of an always-on and scalable corporate IT infrastructure and end user services.

• Assessing and setting strategic direction for infrastructure priorities, platforms, and applications.

• Delivering workplace technologies and managing corporate IT services and product labs.

• Driving strategic investments, monitoring SLAs, managing vendors, security compliance, and business continuity plans.

• Fostering a culture of continuous improvement and innovation, while also institutionalizing governance processes for infrastructure initiatives.

• Focusing on maturing IT's pivotal role as Customer Zero for product development and mentoring the team for future readiness.
   

What we’re looking for

• Possess a Bachelor's in Computer Science, Engineering, MIS or equivalent work experience.

• Fifteen years of experience in a leadership role in IT Infrastructure Technology / Operations.

• 5 years of senior management experience at the VP level or Sr. Director level.

• Experience in managing a large global IT team in companies with 10k employees.

• Experience in planning, designing, and implementing scalable always-on XaaS-based (SaaS, IaaS, etc.) solutions.  Experience in on-premise IT infrastructure and support services with a 7x24 follow-the-sun model.

• Possess the ability to excel at driving changes, developing partnership, building consensus, and fostering trust at all levels of organization.

• Experience with technologies such as Identify and Access Management (Okta, SailPoint, etc.), OS (macOS, Windows, Linux, etc.) and EndPoint Management (Workspace One, Jamf, InTune, VDI, etc.), Vulnerability Management (Qualys, Tenable, etc.), Google Workspace, Proofpoint, SendGrid, etc.), Service Management (ServiceNow, Jira, PagerDuty, etc.), security tools (CrowdStrike, Digital Guardian, etc.), and IaaS (AWS, GCP, etc.)

Salary Range or On Target Earnings:

Minimum:

Maximum:

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Information about Zoom’s benefits is on our careers page here. 

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.