Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Position Summary: Via Credit Union is seeking a Back Up Head Teller for the West Branch. The position reports to the Head Teller and maintains relationships with all departments, interacting with management, staff and members requires special skills in communication, attention to detail, time management, and diplomacy. Supervises tellers and teller activity in the Head Teller's absence.
Candidate Tip: Add "apps.bamboohr.com" to your email contact list so you make sure to receive emails regarding your application
Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions:
Teller Responsibilities:
Skills & Abilities:
Education: High School Diploma or equivalent
Experience: Prior back up head teller experience preferred; prior teller experience required; prior ViaCU experience preferred; must be a good communicator and possess strong leadership skills
Computer Skills: Basic computer skills including Word and Excel
Certifications & Licenses:
Position Expectations:
Benefits Summary:
Health, Life & Disability Coverage
Paid Time Off
Financial & Retirement Planning
Physical Demands:
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5 hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5 hrs/day)
Occasionally: Stand, Reach above Shoulder, Squat or Kneel, Bend, Lift/Carry and Push/Pull 11 -100 lbs
Frequently: Walk, Climb, Reach Outward, Bend, Lift/Carry and/or Push/Pull 11-20 lbs
Constantly: Sit, Reach Outward, Manually Manipulate, Visual Accuity, Talk, Hear/Listen, Lift/Carry 10 lbs or less, Push/Pull 12 lbs or less
Not Applicable: Crawl
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be in a fast paced, stressful environment. Some outside environmental conditions, especially while traveling to meetings, training, or meeting with members. The noise level in the work environment is usually moderate.
Clear All
0 Head Teller jobs found in Anderson, IN area