Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Description
Austin Telco Federal Credit Union is a member owned, non-profit financial cooperative that has been serving the Austin Community since 1941. We seek individuals who want to help build “True Financial Futures” for the communities we serve and for themselves as career-oriented people. We’re looking to grow our teams with those who have strong values and a desire to build up themselves and the community they call home.
As a Credit Union Head Teller, you'll be at the forefront of our member-focused operation. You will provide outstanding member service while handling transactions, assisting with inquiries, providing training and guidance to other tellers, and promoting our financial products and services. This role offers the opportunity to work in a collaborative and supportive environment.
Location: 315 Hickory St, Lockhart, Tx, 78644.
Schedule: Regular full time hours between 8:00 AM and 5:45 PM Monday through Friday and alternating Saturdays from 8:45 AM to 12:15 PM.
Pay: Starts at $41,000 per year
Benefits: Medical, dental, vision, holiday pay, vacation and sick leave, 401(k), pension, tuition reimbursement, volunteer opportunities, and more!
Summary: Supervises tellers in receiving and processing counter transactions, mail, and phone requests. Balances and maintain cash drawer as well as assisting tellers with balancing and maintaining their cash drawers. Trains new hires.
Requirements
Must effectively carry out the essential duties and responsibilities of this position in a manner that consistently demonstrates Austin Telco’s mission and culture in a positive manner. Other duties may be assigned. include, but are not limited to, the following:
Supervisory Responsibilities: Directly supervises employees in the teller department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work, addressing complaints and resolving problems.
Education and/or Experience: High school diploma or general education degree (GED) and one year of related experience and/or training in a financial institution setting.
Good credit standing is also required and will be verified during pre-employment stage. Once a contingent job offer is made, a criminal background check as well as a drug test will be completed.
Austin Telco Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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