Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Valley Credit Union is growing! If you are looking for a fun work environment with great company benefits, Valley is the place for you. Valley Credit Union maintains a strong culture built around our Vision and Mission. We expect all employees to live by and hold others accountable to our Cultural Beliefs.
VISION STATEMENT
Building relationships with people in our communities.
MISSION STATEMENT
Uniting to achieve your dreams.
Position Summary
The Teller provides high quality member service to Credit Union members. This position performs limited transactional duties to serve members by receiving or paying out funds with high degree of accuracy. The Teller maintains accurate transactional records in accordance with Credit Union policies and procedures. This position promotes and refers Credit Union services, as appropriate. This is a training level position whose objective is to learn all essential teller skills and product knowledge through training and observation.
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