Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Company Overview Lebanon Federal Credit Union is a financial cooperative driven to enrich our community's lives. We are dedicated and connected to our community and committed to excellence in member service and product offerings.
We strive to strike a balance between the needs of the individual member, membership, and our employees. Job Summary LFCU is looking for an enthusiastic, positive, friendly, and high-energy person to be a part-time teller.
A teller at LFCU is responsible for making our members feel welcome while processing accurate and efficient transactions.
Part-Time Tellers generally work three Saturdays per month. Responsibilities and Duties Greet and welcome members to the credit union in a courteous, professional and timely manner.
Provide prompt, accurate and efficient member transactions. Process a variety of financial transactions including check cashing, withdrawals, deposits, transfers, loan payments, credit card payments and other member transactions.
Follow credit union policies and procedures including properly verifying member identity and endorsements. Responsible for managing and balancing cash drawer on a daily basis.
Research and resolve cash drawer discrepancies. Uphold a high level of accuracy and maintain member security. Ensure that the teller station is properly stocked with forms, supplies and brochures.
Answer incoming phone calls and member inquiries. Admit members to safe deposit boxes. Cross-sell credit union products and services.
Perform other duties as assigned. Qualifications and Skills Requires a high school diploma or equivalent and 0-1 years of experience in a financial institution.
Basic computer skills including Microsoft Windows and Microsoft Office required. Intermediate mathematical skills. Proven written and verbal communication skills.
Last updated : 2024-03-24
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