Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
ABOUT :
People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915.
Now at more than $3 billion in assets, Navigant Credit Union is among the largest credit unions in Rhode Island, yet still maintain our community-driven values.
Those values-and our belief in putting people first-are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News .
Our Core Values consist of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and / or traits that we consider a high priority for Navigant Credit Union employees.
Our company prides itself on demonstrating community-based values and investing in our workforce, while exceeding member expectations.
We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including a rich medical and dental plan, vision benefits, a robust 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and opportunities to give back to the community.
If you believe you'd be a great fit, and are interested in joining our team, submit an application today!
ABOUT THE ROLE :
Under general supervision, but following established policies and procedures, provides leadership and direction to the Tellers.
Delivers exceptional customer service, aligned with the Credit Union's core values and mission statement. Supervises sales and service programs to ensure goals are communicated, met and improved.
Responsible for the efficient and effective delivery of products and services to members. Responds to questions and / or provides information upon request from members (internal and external).
Processes requests / transactions, as appropriate. Assists members and potential members in understanding and utilizing Credit Union products and services.
Provides such member services as opening new accounts, ordering checks, account maintenance, corrections, etc. Interviews and assists members complete loan applications, obtains pertinent loan information and prepares necessary paperwork to disburse loans.
WHAT YOU WILL DO :
Completes forms for opening and processing all types of accounts, including share, share draft, money market, certificates, IRAs, etc.
QUALIFICATIONS : Education
Education
High school diploma or equivalent (GED) education required.
Experience / Skills / Knowledge :
1.Preferred : Minimum 3 years previous experience as an Assistant Head Teller / Teller / MSR. Demonstrated knowledge of CU policies and procedures.
2.Excellent verbal, written, telephone and interpersonal communication skills. Must possess a strong service orientation and willingness to sell products and services.
3.Excellent organizational, analytical and problem-solving skills.
4.PC proficient including Microsoft Office (Word, Excel, Outlook) and the Internet.
5.Ability to function in a financial institution branch environment and utilize standard office equipment, including but not limited to : PC, fax, copier, currency counter, money order encoder, telephone, etc.
Ability to lift a minimum of 25 lbs. (coin bags). Some travel required.
Job Posted by ApplicantPro
Last updated : 2024-04-24
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