Healthcare Service Line Director jobs in Saint Louis, MO

Healthcare Service Line Director develops and manages all functions within a specific service line e.g., oncology, cardiac, women's, orthopedics. Establishes effective strategies for programs, product/service line, and physician integration and resource utilizations with the goal of increasing service line growth, efficiency, and patient experience. Being a Healthcare Service Line Director requires a bachelor's degree or its equivalent. Typically reports to top management. The Healthcare Service Line Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Healthcare Service Line Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

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Service Director
  • ImageFIRST Healthcare Laundry Specialists
  • St. Louis, MO FULL_TIME
  • Overview

    Founded in 1967, ImageFIRST is the largest healthcare linen rental and laundry services provider to medical facilities throughout the continental United States and Puerto Rico, with a specialty in serving the healthcare market.

     

    Check out our company page: https://www.imagefirst.com/company/

    Responsibilities & Qualifications

    RESPONSIBILITIES:

     

    Staffing and Hiring:

    • Human Resources Management - Assist Service Manager in staffing the service department with competent, motivated, and well-trained personnel.  Ensure hiring process is followed for all applicants
    • Training and Development - Personally manage the onboarding process for any new Customer Advocates (CA’s).  Coordinate training schedule with entire location. Develop the ongoing CA monthly training meetings with the rest of the service department. Plan and run any training meetings
    • Coach and Motivate - Coach, train, and motivate existing CA’s. Properly implement all service-related policies and procedures. Execute weekly one on ones with all direct reports focusing on individuals results. Meet with any non-performers and develop improvement plans to help achieve high performance. Work with Plant Manager and Production Supervisors as needed to ensure we are delivering consistent high quality at all times
    • Customer Advocate Rewards - Post the weekly results in the department as they are updated. Work with each CA to help them improve their results in Growth, Renewals, Loyalty Activities and other key areas. Encourage participation and improvement of bonuses from quarter to quarter. Ensure that any other direct reports (Internal Service Manager, Growth Specialist, Route Specialists etc.) are being managed according to their job description and results

    Customer Service Management:  

    • Training - Thoroughly train new CA’s in CA Onboarding and initial six week training. Ensure existing CA’s are knowledgeable in all areas covered in the six week training program. Identify CA training needs and opportunities and work with them individually to resolve. Train new CA’s on Net Promoter and the role of the CA. Train other partners on Net Promoter as needed. Ongoing training of all CA’s in inventory management and product Control
    • Problem resolution/Customer Service- Improve Customer Loyalty through EXCELLENT interaction and complete resolutions to any customer concerns.  Utilize the opportunity to train the CA on the right way to service the customer. See that follow up is done on negative customer feedback. Maintain strong relationships with key contacts within customer base. Ensure that CA is interacting with all contacts on a weekly basis. Help CA’s develop responses to customer concerns to handle issues or overcome objections
    • Track and Measure Net Promoter Results - Ensure that every department is kept informed about net promoter progress and results. Review any Non-Promoter score with the CA. Discuss opportunities for improvement at Staff Meetings. Work with Service Leadership to develop and implement game plans to address any Non-Promoter issues and turn them into Promoters
    • Goodwill and Loyalty Activates - Maintain quarterly results of 100% or greater on CCS Goodwill activities. Resolve any customer concerns uncovered during goodwill visits completely. Email / Fax completed goodwill sheets to corporate on a timely basis. Ensure essential customer information is captured in CCS. Maintain current A, B, and C contacts at all accounts.  Develop a proper relationship at all three levels. Manage and maintain ongoing relationship with all top 25 customers. Manage and maintain ‘At Risk’ reporting system.  Work with CA’s to minimize exposure
    • Renewal Activity - Work with CA to secure all targeted renewals for the quarter. Manage all A and C accounts coming up in 24 months to minimize any lost business

    Profitable Growth:

    • Lost Business management - Ensure Goodwill, Loyalty Activities, Training, Renewals, and Response Time to customer concerns results in low lost business
    • Growth in Existing - Work with CA’s to help them achieve their route growth goals especially on targeted products. Utilize goodwill calls to look for opportunities to grow existing customers
    • New Products - Work with corporate to ensure any new products are launched and marketed successfully at the local level
    • RPP - Ensure growth activities result in increased RPP. Target high RPP products when growing existing business. Work closely with Sales team to ensure new accounts meet RPP requirements for location
    • Relationship with Sales - Sales Leads – Work with CA’s to generate leads for the sales team.  Track and monitor progress in the department. Health System Activity – Work to increase the Health System business in the market by growing existing and obtaining new HS business.  Involve the Sales Representative in HS goodwill activity. Make CA, Truck Demo, etc. available for Sales Prospect on request.  Work with Sales team to ensure smooth installation of new accounts
    • Accounts Receivable / Credits - Work to minimize Credits and maintain low AR by enforcing NCNS and working with the CRR to make sure customer invoicing is accurate

    MINIMUM QUALIFICATIONS:

    • Minimum of 2 years' advanced operational experience preferred (Route sales)
    • Bachelor’s degree or equivalent managerial experience
    • Strong organizational and oral communications skills
    • Proficient with MS Office, general PC applications. Excel a plus
    • Excellent leadership, interpersonal, motivational, and customer service skills

    PREFERRED COMPETENCIES:

    • Salesmanship - Ability to identify needs and customer relationship for our products and services
    • Leadership - The ability to lead and direct co-workers and associates to streamline production, improve productivity and increase profitability
    • Knowledge - Practical insight specific to the textile services industry and operations
    • Decision Making - Identify problem/root causes and develops alternative courses of action and makes decisions that are based on logic assumptions which reflect factual information
    • Communication - Excellent oral, written, phone and face to face communication skills with associates, customers and managers
    • Integrity/Accountability/Follow Through - Demonstrates commitment to personal productivity and work quality. Attends to task from inception to final resolution and accepts personal responsibility for assigned work
    • Creativity - Looking for new and innovating ways to improve customer satisfaction

    Company Values & Benefits

    Required Competencies:

    • Be Respectful: Value all we come in contact with
    • Be Remarkable: Create a positive moment with every interaction
    • Be Safe: Keep ourselves and those around us safe
    • Be Honest: Be guided by truthfulness in all we do  

    Benefits:

    • Competitive pay
    • Medical, Dental, Vision 
    • Pet, Legal, and Hospital Indemnity Insurance 
    • 401k (match)
    • Paid Time Off Package
    • Great company culture
    • Collaborative team environment 

    EOE / Drug-Free Workplace 

     

    We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion, and diversity of our associates.

  • 3 Days Ago

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Social Service Director
  • Luxor Healthcare
  • St. Peters, MO FULL_TIME
  • Social Services Director Requirements: Must have a minimum of one year experience in long-term care, mental health, or human services. Social Services Director Benefits: § Competitive Pay. § Paid time...
  • 1 Month Ago

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Dining service director
  • Morrison Healthcare
  • Florissant, MO FULL_TIME
  • Morrison Healthcare Position Title : Sr. DIRECTOR, DINING SERVICES (BJH) St. Louis, MO Salary : $83,000 - $85,000 Other Forms of Compensation : Director Level Bonus Morrison Healthcare is a leading na...
  • 1 Month Ago

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Director - Women's & Children's Service Line (FT)
  • MU Health Care
  • Columbia, MO FULL_TIME
  • LOCATION: Columbia, Missouri.ABOUT THE JOB:As the Director of Women’s and Children’s Service Line, you will be responsible for the annual and long-term strategic planning and success of the service li...
  • 8 Days Ago

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Patient Service Rep - NW Healthcare
  • BJC Healthcare
  • Florissant, MO FULL_TIME
  • Location Name: NorthWest Physicians Category: Support Services Employment Status: Full-Time Overview40 hours per weekDayshift Monday-FridayNo weekends or holidays!ResponsibilitiesBJC Medical Group is ...
  • 1 Month Ago

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Healthcare Sales Director
  • GSFoods
  • Jefferson, MO FULL_TIME
  • Graves Foods, is a 75 year old wholesale foodservice distribution located throughout the Midwest. Graves delivers quality foodservice products to nursing homes, schools, restaurants and other foodserv...
  • 23 Days Ago

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0 Healthcare Service Line Director jobs found in Saint Louis, MO area

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Director, Healthcare Systems (St. Louis & Surrounding Area)
  • B. Braun Medical Inc.
  • Saint Louis, MO
  • Overview About B. Braun B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures,...
  • 3/28/2024 12:00:00 AM

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Director, Patient Care- Ambulatory Services
  • Bjc Healthcare
  • Saint Louis, MO
  • Job DescriptionAdditional Information About the Role Director, Patient Care- Ambulatory Services at Barnes Jewish Hospit...
  • 3/28/2024 12:00:00 AM

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Executive Director- Lab- Academic Campus
  • Bjc Healthcare
  • Saint Louis, MO
  • Job DescriptionAdditional Information About the Role Executive Director, Lab at Barnes Jewish Hospital & St. Louis Child...
  • 3/28/2024 12:00:00 AM

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RN - Medical Surgical
  • Ssm Health
  • Saint Louis, MO
  • It's more than a career, it's a calling MO-SSM Health Saint Louis University Hospital Worker Type: Regular Job Highlight...
  • 3/26/2024 12:00:00 AM

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RN - Stepdown ICU
  • Ssm Health
  • Saint Louis, MO
  • It's more than a career, it's a calling MO-SSM Health Saint Louis University Hospital Worker Type: Regular Job Highlight...
  • 3/25/2024 12:00:00 AM

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Registered Nurse - RN Medical Surgical
  • SSM Health
  • St. Louis, MO
  • It's more than a career, it's a calling MO-SSM Health Saint Louis University Hospital Worker Type: Regular Job Highlight...
  • 3/25/2024 12:00:00 AM

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Registered Nurse - RN Telemetry
  • SSM Health
  • St. Louis, MO
  • It's more than a career, it's a calling MO-SSM Health Saint Louis University Hospital Worker Type: Regular Job Highlight...
  • 3/24/2024 12:00:00 AM

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Registered Nurse - RN Stepdown ICU
  • SSM Health
  • St. Louis, MO
  • It's more than a career, it's a calling MO-SSM Health Saint Louis University Hospital Worker Type: Regular Job Highlight...
  • 3/24/2024 12:00:00 AM

St. Louis (/seɪnt ˈluːɪs/) is an independent city and major inland port in the U.S. state of Missouri. It is situated along the western bank of the Mississippi River, which marks Missouri's border with Illinois. The Missouri River merges with the Mississippi River just north of the city. These two rivers combined form the fourth longest river system in the world. The city had an estimated 2017 population of 308,626 and is the cultural and economic center of the St. Louis metropolitan area (home to nearly 3,000,000 people), which is the largest metropolitan area in Missouri, the second-largest ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Healthcare Service Line Director jobs
$167,887 to $232,197
Saint Louis, Missouri area prices
were up 0.7% from a year ago

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The healthcare service line concept blows up the traditional department- or silo-oriented approach to clinical care, replacing it with a product-line model that follows the patient’s path through the care process.
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With a focus on patient-centered, coordinated care, a service line aims to provide a one-stop shop for a specific set of services, such as cardiac or obstetrics.
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