Help Desk Analyst jobs in the United States

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Bilingual IT Help Desk Analyst
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT FULL_TIME
  • Position: Bilingual (Spanish/English) IT Help Desk Analyst (IT Support). This is a technical support position.

    Expected Hours (subject to change):
    Full-Time Open Position(s): Sun-Wed 8a-6:30p

    Who We Are:
    We are a growing technical help desk outsourcer that believes in the core values of integrity, honesty, the spirit of excellence, and great customer service. Our goal is to have great relationships with our customers and provide service that exceeds today’s best industry standards via phone, web portal, email, and CHAT. We guarantee our service levels to our customers. We believe in treating our employees well because happy employees give great customer service. We promote from within so all managers understand our culture. Employees are treated with respect and shown appreciation through monthly and quarterly awards, and ‘Honor the Analysts’ days.

    What We’re Looking For: Mature, honest, IT professionals with great soft skills who value integrity and want to put their IT knowledge and customer service experience to work by servicing our customers with excellence.

    This position entails:
    • Resolving support issues to decrease downtime for customer.
    • Providing excellent documentation skills in call-tracking systems.
    • Possessing strong troubleshooting skills because half of what we do is non shrink-wrap related.
    • Maintaining knowledge of industry trends and support best practices including attending training sessions/workshops.
    • Working as a team player (communicating well w/coworkers & managers).
    • Enhancing business, verbal, and written skills.

    Requirements: 
    • Either previous help desk experience, desktop experience, or network administration experience with at least client-side VPN and Citrix experience. 
    • Must also type at least 30 WPM. 
    • Beneficial Certifications: A , NET , MCP, MOUS Certification, HDI's SCA Certification. 
    • A drug test will be required.

    Reports to: Team Lead.

    Company Benefits:
    • Vacation and Sick benefits start accruing on 1st day of training.
    • Nine paid holidays (with or without Personal days).
    • $230 toward employee’s monthly medical premium paid by company.
    • $10K life insurance and Short-term disability paid by company.
    • Dental, Long-term disability, and additional Voluntary Term Life insurance available.

    Only those candidates selected for an interview will be contacted.
  • 1 Month Ago

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IT Support/Help Desk Analyst (FT)
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT FULL_TIME
  • Position: IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change):Full-Time Open Position(s): Mon, Thu-Sat 8a-6:30pWho We Are:We are a growing techni...
  • 20 Days Ago

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IT Support/Help Desk Analyst (PT)
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT PART_TIME
  • Position: IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change): Part-Time Open Position(s): Mon, Tue, Fri 8a-12pWho We Are: We are a growing techn...
  • 21 Days Ago

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IT Support / Help Desk Analyst (FT)
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT FULL_TIME
  • Position: IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change):Full-Time Open Position(s): 3rd Shift - Sun-Tue 7p-7a; Wed 7p-1a.Who We Are:We are ...
  • 1 Day Ago

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Help Desk Technician
  • Help Desk Technician
  • Little Rock, AR FULL_TIME
  • At CalArk, we respect what you have to offer. Our industry-leading wages and benefits ensure you always feel appreciated for what you individually bring to our team. Your talent has a home with us.
  • 1 Day Ago

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Staff Business Intelligence Analyst
  • The Trade Desk
  • Ventura, CA FULL_TIME
  • The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ...
  • 1 Day Ago

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Help Desk Analyst (Salesforce)
  • Censeo Consulting Group
  • Washington, DC
  • Help Desk Analyst (Salesforce) The Company: Censeo Consulting Group is a top Washington D.C. based management consulting...
  • 3/28/2024 12:00:00 AM

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Client Experience Specialist
  • Casaplex, LLC
  • Washington, DC
  • Job Description Why Casaplex INNOVATIVE We believe that technology exists to improve the way we live, work, and play. We...
  • 3/28/2024 12:00:00 AM

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Client Service Assistant
  • Northwest Federal Credit Union
  • Herndon, VA
  • Overview: The Client Service Assistant (CSA) provides direct support to the Wealth/Financial Advisor(s). The CSAs job is...
  • 3/28/2024 12:00:00 AM

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NCIS Help Desk Tier II - 1730-0630 shift
  • General Dynamics Information Technology
  • Quantico, VA
  • Join General Dynamics IT and be a part of the team of men and women that solve some of the world's most complex technica...
  • 3/27/2024 12:00:00 AM

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Help Desk Analyst
  • Seneca Resources
  • Fairfax, VA
  • Title: Help Desk Analyst Location: Fairfax, VA – hybrid,2-3 days/week onsite Terms: 6 months contract to hire Compensati...
  • 3/25/2024 12:00:00 AM

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Help Desk Analyst
  • Robert Half
  • Washington, DC
  • Job Title: Tier 2 Help Desk Analyst Location: Rockville, MD Position Type: Contract Duration: 6 Month Contract to Hire S...
  • 3/25/2024 12:00:00 AM

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Director IT Services Management
  • National Rural Electric Cooperative Association
  • Arlington, VA
  • Job Description Position Summary: Leads, coaches, supervises and sets strategy for the Operations Command Center (OCC). ...
  • 3/24/2024 12:00:00 AM

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Help Desk Analyst (Tier 1)
  • Leidos
  • Rockville, MD
  • Description Looking for an opportunity to make an impact!! Leidos currently has an opening for a Help Desk Analyst (Tier...
  • 3/6/2024 12:00:00 AM

Income Estimation for Help Desk Analyst jobs
$45,315 to $55,790