Help Desk Manager jobs in the United States

Help Desk Manager manages the staff and operations of a technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager implements and utilizes help desk systems and tools to identify, document, track and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager develops and optimizes processes to achieve service level requirements and performance goals. May act as the escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree or equivalent. Typically reports to a head of a unit/department. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2022 Salary.com)

G
Service Desk Specialist I
  • GCB Services LLC
  • Bellevue, WA
  • ... managers and HR Business Partners with resolutions that are timely and accurate to help enhance the ... Role will support HR Help Desk / COVID Support Position will be remote. Possibility for extension ...
  • just now

G
HELP DESK TECHNICIAN
  • Grimaldi Staffing Services
  • San Carlos, CA
  • ... project management/support to small to medium business and select residential clients. We ... help desk support the next day, then this opportunity is for you! This is a full-time position. We ...
  • yesterday

P
Help Desk Technician
  • Piper Companies
  • El Paso, TX
  • Perform desk-side/in-person user assistant to include software\hardware troubleshooting, upgrade ... Manage user mailboxes in Microsoft Exchange Online. * Shipping/Receiving IT equipment * Onsite ...
  • yesterday

M
Help Desk System Specialist
  • M. C. Dean, Inc.
  • Annapolis Junction, MD
  • Help Desk System Specialist ID 8289 Location Annapolis Junction, MD Apply Now ( Position Summary As ... Helping define and create system level access management in accordance with the customer ...
  • 2 days ago

N
Service Desk Technician Tier 2
  • New American Funding
  • Tustin, CA
  • Service Desk Technician 2 Position Summary : The Service Desk technician is responsible for ... Work on projects as assigned - reporting back on any delays or help needed to their manager * Will ...
  • 2 days ago

F
Senior Help Desk Representative - Hybrid
  • FleetCor Technologies Inc
  • Rockbridge, GA
  • Senior Help Desk Representative JOB INTRODUCTION: FleetCor is looking for a cross functional Help ... and management. • Provide marketers/customers with accurate information in a fast-paced ...
  • 4 days ago

C
IT Help Desk Technician
  • Clearwaters.IT
  • Bremerton, WA
  • Manage functional application of an automated call distribution system. Maintain library of current ... Security + Certification and minimum one year, experience as a Help Desk Specialist. Background ...
  • 5 days ago

K
IT Support Specialist - Portland, OR
  • Kelly
  • Portland, OR
  • Respond and communicate to all calls for technical support through phone, Teams, Jira Service Desk ... Effectively manage multiple projects simultaneously while still maintaining high level of customer ...
  • 6 days ago

G
IT Help Desk Analyst (TEMP)
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT FULL_TIME
  • IT Help Desk Analyst (TEMP - In Office) Positions: Three (3) IT Help Desk Analyst (Temporary ~9/6/22-12/16/22). This is ...
  • 7 Days Ago

F
51103 - Front Desk Manager
  • Front Desk Manager - Shaner Careers
  • Homestead, FL FULL_TIME
  • The Front Office Manager will be responsible for the successful operation and administration of all front office departm...
  • 2 Months Ago

G
IT Help Desk Analyst (TEMP)
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT FULL_TIME
  • IT Help Desk Analyst (TEMP - In Office) Positions: Three (3) IT Help Desk Analyst (Temporary ~9/6/22-12/16/22). This is ...
  • 7 Days Ago

F
51103 - Front Desk Manager
  • Front Desk Manager - Shaner Careers
  • Homestead, FL FULL_TIME
  • The Front Office Manager will be responsible for the successful operation and administration of all front office departm...
  • 2 Months Ago

F
51103 - Front Desk Manager
  • Front Desk Manager - Shaner Careers
  • Glassboro, NJ FULL_TIME
  • The Front Office Manager will be responsible for the successful operation and administration of all front office departm...
  • 2 Months Ago

F
Customer Support Representative - Front Desk Manager
  • Front Desk Manager - Fred Astaire Dance Studios
  • Naples, FL FULL_TIME
  • We are growing! Fred Astaire Dance Studios® is excited to be adding to our team of professionals. We are currently hirin...
  • 1 Day Ago

F
Customer Support Representative - Front Desk Manager
  • Front Desk Manager - Fred Astaire Dance Studios
  • Boynton Beach, FL FULL_TIME
  • We are growing! Fred Astaire Dance Studios® is excited to be adding to our team of professionals. We are currently hirin...
  • 1 Day Ago

F
Customer Support Representative - Front Desk Manager
  • Front Desk Manager - Fred Astaire Dance Studios
  • Delray Beach, FL FULL_TIME
  • We are growing! Fred Astaire Dance Studios® is excited to be adding to our team of professionals. We are currently hirin...
  • 1 Day Ago

Income Estimation for Help Desk Manager jobs
$95,342 to $127,895