Help Desk Manager jobs in the United States

Help Desk Manager manages a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Being a Help Desk Manager plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Develop and train help desk staff. Additionally, Help Desk Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. Typically requires a bachelor's degree. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Help Desk Manager typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required. (Copyright 2021 Salary.com)

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Help Desk Support (SQL queries)
  • Global Information Services
  • Tallahassee, FL
  • Provide help desk ticket updates through the Departmentrsquos Cherwell system daily as needed by ... Set-up new accounts authorized by the Section staff and Project Manager within 24 hours from ...
  • 16 hours ago

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Help Desk Analyst 2
  • E-Solutions, Inc.
  • Atlanta, GA
  • Help Desk Analyst 2 (658841) 08232021 06302022 223 Courtland Street, Atlanta, GA 30303 Web Cam ... Create incident tickets and change request tickets within a ticket management tool, monitor ticket ...
  • 16 hours ago

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Level I Technical Support - Help Desk - REMOTE
  • Yoh, A Day & Zimmermann Company
  • Portland, OR
  • Summary Our end client's IT Service Desk provides twenty four hour seven day a week first tier ... Adheres to all support processes, procedures, and expectations established by management to meet ...
  • 2 days ago

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Help Desk Specialist Remote
  • Shapiro & Duncan, Inc
  • Portland, OR
  • Document processes and manages equipment inventory Requirements Basic Qualifications Of The Helpdesk Support Specialist * Experience working with and troubleshooting Apple products, including OSX ...
  • 2 days ago

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Information Technology Help Desk Support
  • CherryRoad Technologies
  • Seattle, WA
  • HopOne Internet Corp (a division of CherryRoad ) is hiring Help Desk Support Technician - Level One ... Data Center facility work with the direction of the Operations Manager and/or Shift Supervisor
  • 3 days ago

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Help Desk Specialist
  • Omron Management Center of America
  • Renton, WA
  • ... Manage ticket priority, categorizations, problem association, CI association and other ticket mechanics. ยท Ability to provide effective and accurate solutions to user problems to ensure user ...
  • 4 days ago

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Senior Deal Desk Manager
  • Quantcast
  • San Francisco, CA
  • As a Senior Deal Desk Manager at Quantcast, you'll be at the forefront of the company's growth ... In partnership with other company functions, help set policies, process and procedures and assist ...
  • 5 days ago

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Help Desk Manager
  • GLIDEsf
  • San Francisco, CA
  • SUMMARY GLIDE's Helpdesk Manager ensures the helpdesk is providing excellent technical support for ... Desk/IT p
  • 6 days ago

Income Estimation for Help Desk Manager jobs
$88,245 to $121,562