Help Desk Manager jobs in the United States

Help Desk Manager manages a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Being a Help Desk Manager plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Develop and train help desk staff. Additionally, Help Desk Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. Typically requires a bachelor's degree. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Help Desk Manager typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)

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Technical Support
  • Adecco
  • Folsom, CA
  • Logs and tracks calls using problem management database and maintains history records and related problem documentation * Prepares standard statistical reports, such as help desk incident reports
  • 9 hours ago

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Help Desk Technician | $15 Hour | Training Avail.
  • People Make Us
  • Bartlesville, OK
  • Manage individual and/or group network and system access. Basic/Required: * Legally authorized to ... Individuals can learn on the job however service desk experience is helpful.
  • 13 hours ago

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IT Support Specialist
  • Private
  • Bronx County, NY
  • The individual in this role will utilize the help desk platform to track and manage support requests from end users. S/He will be responsible for managing workstations, laptops, phones printers and ...
  • 13 hours ago

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IT Help Desk Specialist in Camp Pendleton, CA
  • WITS Solutions
  • Marine Corps Base Camp Pendleton, CA
  • Role Sr. IT Help Desk Consultant Location Camp Pendleton, CA Duration 1 Year+ Active Secret ... management, hardwaresoftware evaluation, testing, installation, hardware maintenance, board ...
  • 2 days ago

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Tier 1 Help Desk Support
  • NuWest Group
  • Kirkland, WA
  • Create and update help desk documentation, as appropriate. * Responsible for configuration ... Use of tools such as IT Ticketing Systems, SCCM, MDM, Active Directory, Remote Management Tools and ...
  • 2 days ago

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IT Support Specialist
  • Flintridge Preparatory School
  • Los Angeles, CA
  • Analyze, track, and resolve help desk requests and ensure prompt, thorough resolution of issues ... Printer repair and supplies management. * Active Directory user and computer administration
  • 5 days ago

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IT Help Desk Technician - Full Time
  • Vengroff Williams, Inc.
  • Sarasota, FL
  • Create, manage, and deactivate Windows Active Directory user accounts * Installation of any ... help-desk experience * BSc/BA in IT, Computer Science or relevant field Company Description ...
  • 6 days ago

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Service Desk Specialist
  • Synectics Inc.
  • Bellevue, WA
  • Location Bellevue, WA Title Service Desk Specialist Job Description: * First point of contact for ... managers and HR Business Partners with resolutions that are timely and accurate to help enhance the ...
  • 6 days ago

Income Estimation for Help Desk Manager jobs
$86,055 to $118,544