Help Desk Manager jobs in the United States

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

F
Customer Support Representative - Front Desk Manager
  • Front Desk Manager - Fred Astaire Dance Studios
  • Albany, NY PART_TIME
  • We are growing! Fred Astaire Dance Studios® is excited to be adding to our team of professionals. We are currently hiring for a Customer Support Representative. Do you enjoy making others smile, helping those around you, staying organized and being part of a fast paced environment? If so, then we may have the opportunity for you.

    This role is of critical importance to the client, staff and studio experience. On a daily basis you will greet students and answer questions about their accounts and studio activities. You will also help keep information organized to best help management and staff succeed. A love of people and building rapport will be a must as you talk to possible new clients and share with them how we can improve the quality of their life through dance. We know this won’t be for everyone, but if this sounds like a great fit for you, please apply quickly as we are looking to hire this new team member as soon as possible.

    Who we are:

    Enriching lives – physically, mentally, emotionally & socially, through the positive, transforming power of dance.

    Fred Astaire Dance Studios® is the leader in ballroom dance instruction across the country and around the world. Founded in 1947 with one studio on Park Avenue in Manhattan, we have grown our franchise network to 180 dance studio locations serving over 25,000 students! We are global family, proudly honoring the legacy of Mr. Fred Astaire, committed to pursuing excellence of life through dance.

    We welcome everyone who is interested in starting their dance journey because we believe that dance is for everybody and for every BODY! People ask “Why do students stay with Fred Astaire Dance Studios®?” It is because of the atmosphere of kindness, warmth and care given and received at every location. It’s what our students tell us they notice from the first time they step inside our studio – an energy and sense of “FADS community” that is welcoming, non-judgmental, and FUN!

    Fred Astaire Dance Studios® has something for everyone. We offer group and private lessons, choreograph wedding dances or just prepare the happy couple and wedding party for the big day, provide opportunities to perform in beautiful venues, host local parties for dance practice and comradery and we host an average of 35 spectacular branded National, Inter-Regional and Regional Dance Competitions annually giving our students and professionals opportunities to compete in a variety of categories.

  • 26 Days Ago

F
Customer Support Representative - Front Desk Manager
  • Front Desk Manager - Fred Astaire Dance Studios
  • Cold Spring, NY PART_TIME
  • We are growing! Fred Astaire Dance Studios® is excited to be adding to our team of professionals. We are currently hiring for a Customer Support Representative. Do you enjoy making others smile, helpi...
  • Just Posted

H
Accounting Assistant 5-E7
  • Help Desk Technician
  • Jackson, MI FULL_TIME
  • Salary $18.82 - $26.64 Hourly Location Jackson, MI Job Type Permanent Full Time Job Number 4750-24-0008scf Department Corrections - Jackson Central Region Opening Date 08/27/2024 Closing Date 9/4/2024...
  • 8 Days Ago

H
State Worker 4 (Maintenance) International Bridge
  • Help Desk Technician
  • Sault Ste. Marie, MI FULL_TIME
  • Salary $16.00 Hourly Location Sault Ste. Marie, MI Job Type Non Career Job Number 5901-24-IBA-6-SW-Maint-SE Department Transportation Opening Date 08/27/2024 Closing Date 9/9/2024 11:59 PM Eastern Bar...
  • 1 Month Ago

C
Manager, Marketing, Common Desk
  • Common Desk
  • Dallas, TX FULL_TIME
  • About UsCommon Desk specializes in creating workspace communities where everyone finds a profound sense of belonging. Through special emphasis on thoughtful partnerships, intentional design, curated e...
  • 15 Days Ago

T
Account Manager
  • The Trade Desk
  • Chicago, IL FULL_TIME
  • What we do:We are seeking a talented and driven Account Manager to join The Trade Desk, a company that is revolutionizing global advertising through its media-buying platform. In this role, you will s...
  • 22 Days Ago

G
Service Desk Manager
  • General Dynamics
  • Washington, DC
  • Responsibilities for this Position Location: USA DC Washington - Other (DCC135) Full Part/Time: Full time Job Req: RQ183...
  • 10/3/2024 12:00:00 AM

T
Help Desk Manager
  • TRINITY GLOBAL CONSULTING
  • Washington, DC
  • Job Description Job Description Requirements: -Active Top-Secret security clearance. -At least 7 years of demonstrated e...
  • 10/2/2024 12:00:00 AM

N
IT Service Desk Manager
  • NES Associates
  • Falls Church, VA
  • Type of Requisition: Regular Clearance Level Must Currently Possess: Interim Secret Clearance Level Must Be Able to Obta...
  • 10/2/2024 12:00:00 AM

F
Information Technology Help Desk Manager - 559248
  • Forrest Solutions
  • Bethesda, MD
  • Job Title: IT Help Desk Manager Join Our Dynamic Team! Are you an experienced IT Help Desk Manager ready to lead a talen...
  • 9/30/2024 12:00:00 AM

G
IT Service Desk Manager
  • General Dynamics
  • Falls Church, VA
  • Responsibilities for this Position Location: USA VA Falls Church - 7700 Arlington Blvd (VAC186) Full Part/Time: Full tim...
  • 9/30/2024 12:00:00 AM

G
Service Desk Manager
  • General Dynamics Corporation
  • Washington, DC
  • Responsibilities for this Position Location: USA DC Washington - Other (DCC135) Full Part/Time: Full time Job Req: RQ183...
  • 9/30/2024 12:00:00 AM

T
Service Desk Manager
  • TekSynap
  • Washington, DC
  • Responsibilities & Qualifications RESPONSIBILITIES * Manage Service Desk Operations: Oversee daily operations of the Sen...
  • 9/30/2024 12:00:00 AM

K
Service Desk Manager
  • Kikiktagruk Inupiat Corp
  • Washington, DC
  • Title : Service Desk Manager Location : Washington, DC Status : Full Time Travel : Negligible Salary Range : $70,000 - $...
  • 9/29/2024 12:00:00 AM

Income Estimation for Help Desk Manager jobs
$107,653 to $142,018