Help Desk Manager jobs in the United States

Help Desk Manager manages a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Being a Help Desk Manager plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Develop and train help desk staff. Additionally, Help Desk Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. Typically requires a bachelor's degree. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Help Desk Manager typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)

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Service Desk Technician II
  • SOUND TRANSIT
  • Seattle, WA
  • Provides timely and professional technical desk side and phone support to our users; provides ... Project and operational management of an end-user support/helpdesk environment. * Principles of ...
  • just now

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Help Desk (Level 1)
  • K-Tek Resourcing LLC
  • San Antonio, TX
  • Escalate to the appropriate management level when thresholds are violated. Close Service Call Communication (internally externally) about Service Calls, e.g., communicates the status of the Service ...
  • 7 hours ago

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IT Service Desk Specialist
  • NuWest Group
  • Seattle, WA
  • ... Services Manager for the Service Desk and ITSM. The successful candidate will have exceptional ... You will receive on-site job training to help you succeed in this full-time position. Job ...
  • 12 hours ago

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Help Desk
  • V Group Inc
  • San Mateo, CA
  • V Group Inc. is an IT Services company which supplies IT staffing, project management, and delivery services in software, network, help desk and all IT areas. Our primary focus is the public sector ...
  • 20 hours ago

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MSP Helpdesk Engineer
  • Network Builders IT
  • Modesto, CA
  • ... Management You will help our team identify recurring issues and how to solve them forever You will ... service desk requests both onsite and remotely via email, phone or the support portal Assist ...
  • yesterday

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Help Desk / Desktop - Enterprise level support
  • Catapult Recruiting
  • Vancouver, WA
  • ... permissions management MS Exchange support background Supporting PC's IP address and the DNS ... helpful Interpersonal skills such as telephone, communication and active listening skills and ...
  • yesterday

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IT Service Desk Manager (Biotech)
  • Ascent Services Group
  • Redwood City, CA
  • Job Req 20-05642 Job Description IT Service Desk Manager (Biotech) Location Redwood City, CA Position Type Contract to hire Summary The successful candidate must be an experienced manager who can ...
  • 5 days ago

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Help Desk Supervisor
  • Burkhart Dental Supply
  • Tacoma, WA
  • The Help Desk Supervisor is responsible for all Help Desk positions within the Information ... Manages escalation and service levels ensuring they are met and maintained. Participates in ...
  • 6 days ago

Income Estimation for Help Desk Manager jobs
$86,367 to $118,974