Help Desk Manager jobs in the United States

Help Desk Manager manages a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Being a Help Desk Manager plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Develop and train help desk staff. Additionally, Help Desk Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. Typically requires a bachelor's degree. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Help Desk Manager typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)

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Help Desk Specialist
  • Our Client
  • Bartlesville, OK
  • Our fortune 500 Oil and Gas client is looking to add a Help Desk Specialist to their team in ... Manage individual and/or group network and system access. * Qualifications Basic/Required
  • 1 hour ago

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IT Help Desk/Tech Support
  • Manpower
  • San Antonio, TX
  • IT Help Desk/Tech Support **The San Antonio Technical Support Center hours of operation are ... The person in this role is vital in managing, resolving, and facilitating resolution for Pyxis ...
  • 1 hour ago

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Help Desk Lead
  • IndraSoft
  • Columbia, MD
  • Help Desk Lead Location: Columbia, Maryland Clearance: Final Secret w/ SSBI / IT-1 required, Top ... Effective Customer Service and management skills/capabilities ; including a demonstrated ability to ...
  • 16 hours ago

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Help Desk Technician Level I
  • Ransom Information Technology Services, LLC
  • Huntington Beach, CA
  • As a Managed Service Provider, we provide both remote and onsite technical services, including installation and support of workstations, servers, networks, VOIP and storage solutions, to name a few
  • 16 hours ago

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Tier 1 Help Desk Support
  • NuWest Group
  • Kirkland, WA
  • Create and update help desk documentation, as appropriate. * Responsible for configuration ... Use of tools such as IT Ticketing Systems, SCCM, MDM, Active Directory, Remote Management Tools and ...
  • yesterday

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HR Service Desk
  • WAVSYS
  • Bellevue, WA
  • The role provides basic functional support for HR Systems for employees, managers and HR Business Partners with resolutions that are timely and accurate to help enhance the employee experience
  • 5 days ago

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Service Desk Specialist
  • Synectics Inc.
  • Bellevue, WA
  • Location Bellevue, WA Title Service Desk Specialist Job Description: * First point of contact for ... managers and HR Business Partners with resolutions that are timely and accurate to help enhance the ...
  • 5 days ago

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Help Desk Analyst
  • Recruiting Solutions
  • Hilton Head Island, SC
  • Respond to requests for technical assistance by phone or email and logging the issue in a help desk management system. * Troubleshooting computer and network issues to resolution. * Monitor, maintain ...
  • 5 days ago

Income Estimation for Help Desk Manager jobs
$86,055 to $118,544