Help Desk Manager jobs in Arkansas

Help Desk Manager manages a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Being a Help Desk Manager plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Develop and train help desk staff. Additionally, Help Desk Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. Typically requires a bachelor's degree. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Help Desk Manager typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required. (Copyright 2021 Salary.com)

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SERVICE DESK/NETWORK OPERATIONS CENTER (NOC) ENGINEER
  • Edafio Technology Partners
  • Rogers, AR
  • ... Manage · Experience with a Managed Service Provider (MSP) Company Description The Edafio ... At Edafio Technology Partners, we exist to help, serve, support, satisfy and grow the client ...
  • 2 days ago

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Client Champion
  • SVI
  • Conway, AR
  • Providing system help desk support for client stakeholders and content managers * Creating custom reports based on system metrics for individual clients * Complete account modifications or changes ...
  • 4 days ago

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NOC ANALYST
  • Strategic Systems Inc
  • Little Rock, AR
  • ... company policies for incident management. Job duties also include recording the problems ... experience in an IT help desk or technical customer service call centre environment Other ...
  • 5 days ago

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Point of Sale Technician - Teleflora
  • Teleflora
  • Paragould, AR
  • Job Description The role of the POS Support Technician is to provide help desk technical assistance ... Provide user feedback to management, quality assurance, and development * Perform all activities in ...
  • 6 days ago

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Development and Operations Manager
  • City Year, Inc
  • Little Rock, AR
  • City Year Little Rock is looking for a Development and Operations Manager to help with the daily functioning of the site. Reporting directly into the Executive Director, the Development and ...
  • 6 days ago

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Help Desk Specialist
  • Edafio Technology Partners
  • North Little Rock, AR
  • ... Help Desk role · Tech savvy with working knowledge of office automation products, databases and ... Edafio Technology Partners is a leading Arkansas IT management provider and technology consulting ...
  • 6 days ago

Arkansas (/ˈɑːrkənsɔː/ AR-kən-saw)[c] is a state in the southern region of the United States, home to over 3 million people as of 2018. Its name is of Siouan derivation from the language of the Osage denoting their related kin, the Quapaw Indians. The state's diverse geography ranges from the mountainous regions of the Ozark and the Ouachita Mountains, which make up the U.S. Interior Highlands, to the densely forested land in the south known as the Arkansas Timberlands, to the eastern lowlands along the Mississippi River and the Arkansas Delta. Arkansas is the 29th largest by area and the 33rd...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$81,530 to $112,310

Help Desk Manager in Arlington, VA
Interacting with customers regularly to increase customer satisfaction and customer respect.
January 11, 2021
Help Desk Manager in Aberdeen, MD
Installs, troubleshoots, repairs, and instructs users in personal and network computers, as well as peripherals, such as printers, scanners, smart card readers, etc.
June 03, 2021
Demonstrated understanding of and proficiency in current technical and computer related processes.
May 27, 2021