Help Desk Manager jobs in Atlanta, GA

Help Desk Manager manages a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Being a Help Desk Manager plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Develop and train help desk staff. Additionally, Help Desk Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. Typically requires a bachelor's degree. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Help Desk Manager typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)

307 Help Desk Manager jobs found in Atlanta, GA area

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Help Desk Analyst 1
  • Synergy America, inc
  • Atlanta, GA
  • GA DPH Is looking Help Desk Analyst 1 for 1-year contract Role in Atlanta, GA. Under direct ... Create incident tickets and change request tickets within a ticket management tool, monitor ticket ...
  • 2 days ago

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Field Service Representative Network (Journeyman) with Security Clearance
  • Sciolex Group
  • Atlanta, GA
  • Performs first- and/or second-level problem determination (first level is help desk). Interfaces ... With our remarkable team of engineers, analysts, developers, program managers, and support staff ...
  • 2 days ago

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Dealer Concierge II
  • Pyramid Consulting
  • Atlanta, GA
  • ... help desk or technical support, account management and Business to Business support Strong computer skills, exceptionally proficient in Microsoft Office, Outlook, and other Internet-based tools
  • 3 days ago

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Dealer Concierge II
  • Prestige Staffing 1
  • Atlanta, GA
  • ... help desk or technical support, account management and Business to Business support · Strong computer skills, exceptionally proficient in Microsoft Office, Outlook, and other Internet-based tools ...
  • 3 days ago

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Help Desk Analyst 1 - 41255
  • Staffing Technologies
  • Atlanta, GA
  • Experience as performing as Helpdesk Technician * Knowledge in resolving issues with Outlook, MS Office, Win 7 & 10, Active Directory * Troubleshoot Hardware/Software, Computers, Laptops, Printers ...
  • 4 days ago

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GA DPH Help Desk Analyst 1
  • Param Consulting Services, Inc.
  • Atlanta, GA
  • Help Desk Analyst Atlanta, GA Under supervision, assist customer with tier one issues or forward to ... Create incident tickets and change request tickets within a ticket management tool, monitor ticket ...
  • 5 days ago

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Help Desk Analyst 1
  • Maxonic
  • Atlanta, GA
  • Job Title: Help Desk Analyst 1 Location: Atlanta, GA Duration: 12 months General Description ... Create incident tickets and change request tickets within a ticket management tool, monitor ticket ...
  • 5 days ago

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Field Service Representative; Network
  • Sciolex Corporation
  • Atlanta, GA
  • Performs first- and/or second-level problem determination (first level is help desk). Interfaces ... Manage new launched tools and software into product generating and promoting framework. * Resolve ...
  • 5 days ago

Atlanta (/ætˈlæntə/) is the capital of, and the most populous city in, the U.S. state of Georgia. With an estimated 2017 population of 486,290, it is also the 38th most-populous city in the United States. The city serves as the cultural and economic center of the Atlanta metropolitan area, home to 5.8 million people and the ninth-largest metropolitan area in the nation. Atlanta is the seat of Fulton County, the most populous county in Georgia. A small portion of the city extends eastward into neighboring DeKalb County. Atlanta was originally founded as the terminating stop of a major state-sp...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$85,433 to $117,687
Atlanta, Georgia area prices
were up 1.4% from a year ago

Help Desk Manager in Aberdeen, MD
Demonstrated understanding of and proficiency in current technical and computer related processes.
January 20, 2020
Installs, troubleshoots, repairs, and instructs users in personal and network computers, as well as peripherals, such as printers, scanners, smart card readers, etc.
February 18, 2020
Help Desk Manager in Arlington, VA
Supporting the diagnosis, resolution, and documentation retention of IT problems and trouble reports for customers.
November 26, 2019