Help Desk Manager jobs in Auburn, WA

Help Desk Manager manages a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Being a Help Desk Manager plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Develop and train help desk staff. Additionally, Help Desk Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. Typically requires a bachelor's degree. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Help Desk Manager typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required. (Copyright 2020

67 Help Desk Manager jobs found in Auburn, WA area

IT Service Delivery Manager - Leadership Position
  • Begin Hire
  • Feriton, WA
  • You manage technical people - help desk, field techs, more sr. engineers * Your goals is to make sure all processes and procedures are in place and everyone is on the same page * Overall - make sure ...
  • 14 hours ago

Customer Support
  • Comtek-group
  • Lakewood, WA
  • ... into Management and Research & Development Teams. · Maintaining in-depth knowledge of Client ... Help-Desk experience is a plus. But will consider someone with excellent customer service skills ...
  • 21 hours ago

Escrow Branch Team Lead
  • First American
  • Puyallup, WA
  • We have been entrusted with helping our customers achieve and protect their dream of homeownership ... Manage and implement processes and policies. Role is a combination of leadership responsibilities ...
  • 2 days ago

Site Reliability Engineers (Remote)
  • Quantum Vision LLC
  • Seattle, WA
  • From software application and product development, to application management, to systems and ... As an SRE, you will help them define and implement standards, practices, and tooling that help us ...
  • 2 days ago

Outbound Service Desk Representative
  • Iron Bow Technologies
  • Seattle, WA
  • EDUCATION/EXPERIENCE: 2+ years help desk, technical call center, or IT service desk experience ... Management Customer Service Focused Iron Bow Technologies is a leading IT solution provider ...
  • 3 days ago

systems analyst I - IT (Windows 10) (1091131)
  • Apex Systems, Inc.
  • Seattle, WA
  • Retail Solution Support Team This CW will report directly to the manager for ST services on the ... Help Desk experience Hardware and software configuration experience Excellent Customer service Nice ...
  • 4 days ago

Senior Network Engineer
  • Structured Communication Systems
  • Seattle, WA
  • ... Structured's help desk. * Assist sales personnel with pre-sales technical support; Leverage ... Excellent project management, project scoping, troubleshooting, problem resolution, documentation ...
  • 5 days ago

Help Desk Technician
  • Apex Systems
  • Seattle, WA
  • Summary of Experience: · Help desk or customer support environment supporting various hardware, software and personal computer tools: 1 year. · Problem management and knowledge base tools: 1 year ...
  • 6 days ago

Auburn is a city in King County, with a small portion in Pierce County, Washington, United States. The population was 70,180 at the 2010 United States Census. Auburn is a suburb in the Seattle metropolitan area, currently ranked the fifteenth largest city in the state of Washington. Auburn is bordered by the cities of Federal Way, Pacific, and Algona to the west, Sumner to the south, Kent to the north, and unincorporated King County to the east. The Muckleshoot Indian Reservation is in or near the southern city limits. Auburn is located at 47°18′8″N 122°12′53″W / 47.30222°N 122.21472°W / 47...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$91,752 to $126,392
Auburn, Washington area prices
were up 2.8% from a year ago

Help Desk Manager in Aberdeen, MD
Demonstrated understanding of and proficiency in current technical and computer related processes.
February 02, 2020
Installs, troubleshoots, repairs, and instructs users in personal and network computers, as well as peripherals, such as printers, scanners, smart card readers, etc.
May 05, 2020
Help Desk Manager in Arlington, VA
Supporting the diagnosis, resolution, and documentation retention of IT problems and trouble reports for customers.
January 14, 2020