Help Desk Manager jobs in Clifton, NJ

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help Desk
  • Kamakaze Tickets LLC
  • Clifton, NJ FULL_TIME
  • Our team needs additional members to join our family.

    Currently, we are looking for hires to join our communications and fulfillment dept.

    The job entails making sure our orders are successfully handled in a timely fashion by means of uploading, shipping and communicating with our exchanges that we do business with.

    This is a full time 40 hours a week job. Note that Saturday is required. We do pay for training and training usually takes 4-6 weeks. There is a 6 month probationary period after hire. 18 paid days-off a year once prohibition period ends. Paid days-off renew 12 months after probationary period ends.

    Shift schedule is 2pm-10pm; Saturdays required. The shift days are Tuesday, Wednesday, Thursday, Friday, and Saturday.

    No previous experience in the field is required.

    Responsibilities include but not limited to;

    • Answering and making phone calls
    • Minor data entry
    • Buying and listing inventory
    • Managing deliveries and shipping out inventory
    • Reporting to the team leaders and communicating with team members
    • Must be able to keep up in fast paced environment
    • Must have understanding of computer applications and web browsers
    • Must be able to work well with others
    • Must be able to communicate over phone
    • Must be able to compose a professional, well written email
    • Must be able to prioritize efficiently
    • Must be computer literate on windows

    Please respond with your email on your resume as well as days/hours that work for an in person interview.

    If you do not plan on showing up for the interview please do not apply for this job, we will not give a second opportunity to show up for an interview.

    Job Type: Full-time

    Pay: From $20.00 per hour

    Benefits:

    • Health insurance
    • Paid time off

    Schedule:

    • 8 hour shift
    • Evening shift
    • Every weekend

    Education:

    • Associate (Preferred)

    Work Location: In person

  • 2 Days Ago

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Help Desk Analyst
  • Lakeland Bank
  • Ridge, NJ OTHER
  • Position Overview As the Information Systems Help Desk Analyst you will be responsible for providing technical assistance and support related to Lakeland Bank’s computer systems, hardware, and softwar...
  • 2 Months Ago

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Help Desk Technician, KFS
  • KYOCERA Document Solutions America, Inc.
  • Fairfield, NJ OTHER
  • Overview When you join Kyocera Document Solutions New York Metro, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this P...
  • 2 Months Ago

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IT Help Desk Specialist I
  • Leader Communications Inc
  • Wharton, NJ FULL_TIME
  • Position SummaryThe IT Help Desk Specialist I will provide support for comprehensive, integrated, end-to-end IT services that include desktop, software, and peripheral support. Individuals must be abl...
  • 9 Days Ago

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Help Desk Analyst - Temporary Assignment
  • Lakeland Bank
  • Ridge, NJ TEMPORARY
  • Position Overview This is a temporary Full-Time assignment which could lead to regular Full-Time employment. As the Information Systems Help Desk Analyst you will be responsible for providing technica...
  • 2 Months Ago

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Store Manager - Garage Clothing - Willowbrook Mall - Wayne, NJ
  • Store Manager - Garage Clothing - Willowbrook Mall...
  • Wayne, NJ FULL_TIME
  • Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of Montreal's Top Employers 2020 and as one of Canada’s Top em...
  • 12 Days Ago

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0 Help Desk Manager jobs found in Clifton, NJ area

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Information Technology Help Desk Manager
  • Franklin Fitch
  • New York, NY
  • IT HELP DESK MANAGER | REAL ESTATE | NEW YORK, NY | $130,000 - $155,000 📌 Would you like to work for an industry-leadin...
  • 3/28/2024 12:00:00 AM

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Biometrics Technical Support Manager
  • First Advantage
  • Hicksville, NY
  • At First Advantage, people are at the heart of everything we do. This mindset spans from our customers and partners, to ...
  • 3/28/2024 12:00:00 AM

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Customer Care Representative
  • Condeco
  • New York, NY
  • ** Position Description** **Customer Care Representative** Location **New York** Job Code **909** # of openings **1** **...
  • 3/28/2024 12:00:00 AM

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Application Support Manager
  • Essen Medical Associates
  • Bronx, NY
  • Overview: Company overview: Essen Health Care, A patient-focused medical group. Our over 250 providers serve communities...
  • 3/28/2024 12:00:00 AM

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Help Desk Analyst
  • MAP SSG
  • New York, NY
  • Under the supervision of Help Desk Management, provide support for the firm by identifying, troubleshooting and resolvin...
  • 3/27/2024 12:00:00 AM

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Support Manager
  • Selby Jennings
  • New York, NY
  • Are you a tech-savvy problem solver with a passion for keeping systems running smoothly? Do you thrive in a dynamic envi...
  • 3/27/2024 12:00:00 AM

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Technical Support Manager
  • Haber Group
  • New York, NY
  • Job Description Job Description Job Title: Technical Support Manager (Also Known As Service Desk Manager ) • Reports to:...
  • 3/25/2024 12:00:00 AM

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Billing Support Manager
  • Grow Therapy
  • New York, NY
  • About us: Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patien...
  • 3/25/2024 12:00:00 AM

Clifton is a city in Passaic County, New Jersey, United States. As of the 2010 United States Census, the city had a total population of 84,136, retaining its position as the state's 11th-largest municipality, as the population increased by 5,464 (+6.9%) from the 78,672 counted in the 2000 Census, which had in turn increased by 6,930 (+9.7%) from the 71,742 counted in the 1990 Census.[22] Clifton was incorporated as a city by an act of the New Jersey Legislature on April 26, 1917, replacing Acquackanonk Township, based on the results of a referendum held two days earlier.[23] Clifton is listed ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$121,130 to $159,905
Clifton, New Jersey area prices
were up 1.5% from a year ago

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