Help Desk Manager jobs in Colorado
Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Help Desk Manager jobs
- CompQsoft
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Colorado, CO
FULL_TIME
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Job Title: Help Desk Manager
Location: Colorado Springs, Colorado (Onsite work with some flexibility)
Full-time job with salary and benefits
Certification: Any one of the IAT Level II certifications (Security CE, CCNA-Security, , , SSCP)
Security Clearance: Secret
Responsibilities:
- Provides daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications and applications developed or deployed under this contract.
- These personnel serve as the first point of contact for troubleshooting hardware/software PC and printer problems.
Skills:
- At least 5 years of experience.
For more open requirements, please visit
About Us:
CompQsoft Inc. Established in 1997, headquarters in Houston, TX and office in Leesburg, VA. CompQsoft offers a range of comprehensive Cyber Security, Infrastructure, Cloud solutions, ERP implementation, Business Intelligence, Application development, Ecommerce applications and Management consulting services. CompQsoft is Certified CMMI Level 3 practitioner for Development and Services, ISO 9001:2015, ISO 27001:2013 & ISO 200001:2011 Certified. CompQsoft is a fast growing company with a strategy and methodology that is strongly focused on the success of our clients, predominantly the Federal government.
CompQsoft provides equal opportunity in all aspects of employment and in the working environment to all employees and applicants. CompQsoft does not take any nonmerit factors like race, color, religion, sex (gender), mental/physical disability, and age into account for purposes of recruitment, hiring and development.
Visit www.compqsoft.com to learn more about our culture, benefits.
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- Clearnetworx
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FULL_TIME
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- 19 Days Ago
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