Help Desk Manager jobs in Detroit, MI

Help Desk Manager manages a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Being a Help Desk Manager plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Develop and train help desk staff. Additionally, Help Desk Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. Typically requires a bachelor's degree. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Help Desk Manager typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required. (Copyright 2020


198 Help Desk Manager jobs found in Detroit, MI area

Tech Support Consultant
  • Centroid Systems Inc
  • Troy, MI
  • ... managed services. Our goal is to provide superior service to our clients while providing our employees with continued growth and success. We are looking for a (2) customer service oriented Help desk ...
  • 1 hour ago

  • Kelly Services
  • Sterling Heights, MI
  • ... Management system. • Performs analysis of problems and assist with corrective action to restore ... The Help Desk department provides 24x7x365 support, which means work schedules will include ...
  • 7 hours ago

Help Desk Support
  • HRU Technical Resources
  • Sterling Heights, MI
  • Responsibilities Operational Management · Provide first contact support of incoming requests to ... IT help desk call center or equivalent support function · Proficient in Microsoft Office · ...
  • 15 hours ago

Customer Service Representative - Bartending Experience Wanted
  • ZEM Group
  • Oak Park, MI
  • ... help desk, law enforcement, trainer, media, professional, trainee, data entry, internship, administration, new graduate, hostess, executive assistant, hostess, sales management, coordinator, cashier ...
  • 19 hours ago

Client Service Representative II
  • CIOX Health
  • Novi, MI
  • ... Help Desk department. * Provides excellent customer service by being attentive, respectful and ... Notifies Supervisor and/or Manager if unable to adhere to daily schedule. * Adheres to all Company ...
  • 3 days ago

Hotel Front Desk Agent
  • American Hospitality Partners LLC
  • Romulus, MI
  • Hotel Front Desk Agent responsibilities include registering guests, managing reservations and ... Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities
  • 5 days ago

Help Desk Technician
  • Personnel Management Inc.
  • Bloomfield, MI
  • The Help Desk Technician provides basic support and troubleshooting, such as password resets, printer configurations, problem resolution instructions, ticket routing, and escalation. The right ...
  • 6 days ago

Help Desk Level 2
  • Automotive Credit Corporation
  • Southfield, MI
  • ... management, and recoverability of the Company's hardware, networks, applications, database ... support help desk functions, IT asset management, and other reporting/monitoring packages
  • 6 days ago

Detroit (/dɪˈtrɔɪt/, locally also /ˈdiːtrɔɪt/; French: Détroit, lit. 'strait') is the largest and most populous city in the U.S. state of Michigan, the largest United States city on the United States–Canada border, and the seat of Wayne County. The municipality of Detroit had a 2017 estimated population of 673,104, making it the 23rd-most populous city in the United States. The metropolitan area, known as Metro Detroit, is home to 4.3 million people, making it the second-largest in the Midwest after the Chicago metropolitan area. Regarded as a major cultural center, Detroit is known for its co...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$88,330 to $121,680
Detroit, Michigan area prices
were up 1.2% from a year ago

Help Desk Manager in Aberdeen, MD
Demonstrated understanding of and proficiency in current technical and computer related processes.
January 20, 2020
Installs, troubleshoots, repairs, and instructs users in personal and network computers, as well as peripherals, such as printers, scanners, smart card readers, etc.
February 18, 2020
Help Desk Manager in Arlington, VA
Supporting the diagnosis, resolution, and documentation retention of IT problems and trouble reports for customers.
November 26, 2019