Help Desk Manager jobs in Dover, DE

Help Desk Manager manages a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Being a Help Desk Manager plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Develop and train help desk staff. Additionally, Help Desk Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. Typically requires a bachelor's degree. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Help Desk Manager typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)

127 Help Desk Manager jobs found in Dover, DE area

Dover (/ˈdoʊvər/) is the capital and second-largest city in the U.S. state of Delaware. It is also the county seat of Kent County, and the principal city of the Dover, DE Metropolitan Statistical Area, which encompasses all of Kent County and is part of the Philadelphia-Wilmington-Camden, PA-NJ-DE-MD Combined Statistical Area. It is located on the St. Jones River in the Delaware River coastal plain. It was named by William Penn of Dover in Kent, England. As of 2010, the city had a population of 36,047. Dover is located at 39°09′29″N 75°31′28″W / 39.15806°N 75.52444°W / 39.15806; -75.52444 (...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$91,427 to $125,947
Dover, Delaware area prices
were up 1.0% from a year ago

Help Desk Manager in Aberdeen, MD
Installs, troubleshoots, repairs, and instructs users in personal and network computers, as well as peripherals, such as printers, scanners, smart card readers, etc.
September 30, 2019
Demonstrated understanding of and proficiency in current technical and computer related processes.
October 03, 2019
Help Desk Manager in Arlington, VA
Supporting the diagnosis, resolution, and documentation retention of IT problems and trouble reports for customers.
October 13, 2019