Help Desk Manager jobs in Federal Way, WA

Help Desk Manager manages a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Being a Help Desk Manager plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Develop and train help desk staff. Additionally, Help Desk Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. Typically requires a bachelor's degree. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Help Desk Manager typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)

78 Help Desk Manager jobs found in Federal Way, WA area

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Network Administrator
  • Netizen Corporation
  • Renton, WA
  • Attend weekly J64 NTS meetings and discuss status of POAMs for managed network components within the scope of this contract. * Assign all Enterprise Help Desk (EHD) Incidents (INC) within 8 business ...
  • yesterday

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Network Administrator
  • Netizen Corporation
  • Seattle, WA
  • Attend weekly J64 NTS meetings and discuss status of POAMs for managed network components within the scope of this contract. * Assign all Enterprise Help Desk (EHD) Incidents (INC) within 8 business ...
  • yesterday

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Network Administrator
  • Netizen Corporation
  • Tacoma, WA
  • Attend weekly J64 NTS meetings and discuss status of POAMs for managed network components within the scope of this contract. * Assign all Enterprise Help Desk (EHD) Incidents (INC) within 8 business ...
  • yesterday

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Service Desk Manager
  • Arch Staffing and Consulting, LLC
  • Seattle, WA
  • Responsible for defining and managing the project deliverables of the IT Service Desk team, ensuring deliverables are received on time and in full (OTIF). * Responsible for actively working to ...
  • 4 days ago

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Department Systems Support Coordinator
  • Harnish Group Inc.
  • Seattle, WA
  • The Information Systems team is responsible to provide support for all business software applications used to efficiently manage and run our dealership. This includes problem resolution, help desk ...
  • 5 days ago

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Technical Account Manager
  • Aldridge
  • Seattle, WA
  • Essentially, we act as their complete IT department from help desk support to consulting and CIO ... Manage escalation on complex or chronic support issues. * Maintain in-depth understanding of ...
  • 5 days ago

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Installer, $17/hr
  • New Era Staffing & HR Solutions
  • Tukwila, WA
  • If you are looking for a desk job, this is not the right fit for you. The ideal candidate will be ... Skill in time management and ability to meet deadlines * Great customer service skills * Company ...
  • 6 days ago

Federal Way is a city in King County, Washington, United States. It is a coastal city within the Seattle metropolitan area. The population was 95,171 at the 2015 American Community Survey. Federal Way is currently the 9th largest city in Washington State and the 5th largest in King County, according to the Census Bureau's 2015 population estimate. Federal Way is located at 47°18′47″N 122°20′21″W / 47.31306°N 122.33917°W / 47.31306; -122.33917 (47.312960, −122.339173). According to the United States Census Bureau, the city has a total area of 22.46 square miles (58.17 km2), of which, 22.26 s...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$91,574 to $126,149
Federal Way, Washington area prices
were up 2.8% from a year ago

Help Desk Manager in Aberdeen, MD
Installs, troubleshoots, repairs, and instructs users in personal and network computers, as well as peripherals, such as printers, scanners, smart card readers, etc.
September 30, 2019
Demonstrated understanding of and proficiency in current technical and computer related processes.
October 03, 2019
Help Desk Manager in Arlington, VA
Supporting the diagnosis, resolution, and documentation retention of IT problems and trouble reports for customers.
October 13, 2019