Help Desk Manager jobs in Florence, SC

Overview:
We are seeking a Help Desk Manager for a Call Center. As a Call Center Manager, you will be responsible for providing assistance to receptionist and dispatchers to ensure smooth transition from inbound calls through field technician dispatch and resolution.

Duties:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide technical support for Printers and Copiers
- Document all customer interactions and resolutions accurately in our ticketing system.
- Follow up with customers to ensure their issues have been resolved to their satisfaction

Experience:
- Previous experience as a Help Desk Manager in a call center is required.
- Excellent communication skills, both verbal and written
- Ability to effectively troubleshoot technical issues and provide solutions
- Detail-oriented with strong organizational skills

We offer competitive pay, comprehensive benefits package, including health insurance, retirement plan, paid time off. If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply for this position.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person