Help Desk Manager jobs in Fort Myers, FL

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Support Representative - Front Desk Manager
  • Front Desk Manager - Fred Astaire Dance Studios
  • Naples, FL PART_TIME
  • We are growing! Fred Astaire Dance Studios® is excited to be adding to our team of professionals. We are currently hiring for a Customer Support Representative. Do you enjoy making others smile, helping those around you, staying organized and being part of a fast paced environment? If so, then we may have the opportunity for you.

    This role is of critical importance to the client, staff and studio experience. On a daily basis you will greet students and answer questions about their accounts and studio activities. You will also help keep information organized to best help management and staff succeed. A love of people and building rapport will be a must as you talk to possible new clients and share with them how we can improve the quality of their life through dance. We know this won’t be for everyone, but if this sounds like a great fit for you, please apply quickly as we are looking to hire this new team member as soon as possible.

    Who we are:

    Enriching lives – physically, mentally, emotionally & socially, through the positive, transforming power of dance.

    Fred Astaire Dance Studios® is the leader in ballroom dance instruction across the country and around the world. Founded in 1947 with one studio on Park Avenue in Manhattan, we have grown our franchise network to 180 dance studio locations serving over 25,000 students! We are global family, proudly honoring the legacy of Mr. Fred Astaire, committed to pursuing excellence of life through dance.

    We welcome everyone who is interested in starting their dance journey because we believe that dance is for everybody and for every BODY! People ask “Why do students stay with Fred Astaire Dance Studios®?” It is because of the atmosphere of kindness, warmth and care given and received at every location. It’s what our students tell us they notice from the first time they step inside our studio – an energy and sense of “FADS community” that is welcoming, non-judgmental, and FUN!

    Fred Astaire Dance Studios® has something for everyone. We offer group and private lessons, choreograph wedding dances or just prepare the happy couple and wedding party for the big day, provide opportunities to perform in beautiful venues, host local parties for dance practice and comradery and we host an average of 35 spectacular branded National, Inter-Regional and Regional Dance Competitions annually giving our students and professionals opportunities to compete in a variety of categories.

  • 23 Days Ago

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SFCA Help Desk Technician
  • MCGREGOR BAPTIST CHURCH INC
  • Ft. Myers, FL OTHER
  • Job Details Job Location: McGregor Baptist Church - Ft. Myers, FL Position Type: Full Time Education Level: 2 Year Degree Salary Range: Undisclosed Travel Percentage: None Job Shift: Day Job Category:...
  • 17 Days Ago

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Help Desk Support
  • Abacus Service Corporation
  • Cape Coral, FL CONTRACTOR,FULL_TIME
  • 1. Concentration and desire to work in desktop support. 2. Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops,printers, mobile devices.3. Troubles...
  • 1 Month Ago

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Help Desk Support Technican
  • Maverc Technologies
  • Cape Coral, FL FULL_TIME
  • Become part of a team solving the most significant Cybersecurity & IT Challenges and helping keep the world’s largest and most elite brands safer from cyber threats. At Maverc we have a powerful minds...
  • 30 Days Ago

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SFCA Help Desk Technician
  • Mcgregor Baptist Church Inc
  • Fort Myers, FL FULL_TIME
  • Southwest Florida Christian Academy is seeking a self-motivated, efficient Help Desk Technician that agrees with the Mission and Core Values of the school. Applicant must be a born-again Christian tha...
  • 1 Month Ago

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Front Desk Manager
  • South Seas
  • Captiva, FL FULL_TIME
  • Our Company:Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We ar...
  • 19 Days Ago

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0 Help Desk Manager jobs found in Fort Myers, FL area

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User Experience Designer
  • RK Management Consultants, Inc.
  • Fort Myers, FL
  • Product Owners across the different area of Salesforce continue to direct functionality and enable our teams to engage e...
  • 4/24/2024 12:00:00 AM

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IT Systems Administrator
  • Coastal IT Consulting, LLC
  • Fort Myers, FL
  • Job Description Job Description Company Condition of Employment - We are an equal opportunity employer. Accommodations w...
  • 4/24/2024 12:00:00 AM

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Agriculture Technical Communicator Trainer
  • Kelly Tractor CAT
  • Fort Myers, FL
  • Job Description Job Description Kelly Tractor Cat - Agriculture Equipment Trainer AGCO TC / Training Instructor Job Purp...
  • 4/23/2024 12:00:00 AM

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Tier 1 & 2 IT Support Technician
  • Junopi LLC
  • Fort Myers, FL
  • Job Description Job Description We are a small IT company looking to add a support technician for onsite & remote custom...
  • 4/23/2024 12:00:00 AM

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Network Manager
  • The Denzel Group
  • Fort Myers, FL
  • **THIS ROLE IS ON-SITE near Fort Myers, FL **EXTENSIVE RELOCATION ASSISTANCE PROVIDED The Denzel Group, an award-winning...
  • 4/22/2024 12:00:00 AM

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DevOps System Administrator
  • Spigot, Inc.
  • Fort Myers, FL
  • Spigot is a global multi-platform application development company. We focus on building highly effective digital offerin...
  • 4/21/2024 12:00:00 AM

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Technical Writer
  • Interop Technologies
  • Fort Myers, FL
  • Job Description Job Description Interop is looking for an experienced Technical Writer to author and maintain various ty...
  • 4/21/2024 12:00:00 AM

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Sr NOC Engineer
  • Interop Technologies
  • Fort Myers, FL
  • Job Description Job Description PRIMARY RESPONSIBILITIES (include but not limited to): Troubleshoot and manage configura...
  • 4/21/2024 12:00:00 AM

Fort Myers or Ft. Myers, is the county seat and commercial center of Lee County, Florida, United States. It has grown rapidly in recent years. As of the 2010 census, the city population was 62,298 and in 2017 was estimated at 79,943. Fort Myers is a gateway to the Southwest Florida region and a major tourist destination within Florida. The winter estates of Thomas Edison ("Seminole Lodge") and Henry Ford ("The Mangoes") are major attractions. The city is named after Colonel Abraham Myers....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$98,582 to $130,136
Fort Myers, Florida area prices
were up 1.5% from a year ago

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