Help Desk Manager jobs in Franklin, TN

Job Summary

The SNAP E&T Case Manager helps eligible participants achieve their vocational goals and increase self-sufficiency through funded education, skills training, and supportive services. SNAP E&T Case Managers also help supervise and arrange social service programs for participants.

Responsibilities Case Management • Help vulnerable members of society gain access to the social services they need. • Identify eligible participants for the program, interprets standards and guidelines to potential participants, answers questions, obtains consent for services, and makes referrals based upon program requirements. • Assess the participants’ knowledge and skills and work with the client to make informed decisions about the appropriate course of action. • Establishes reasonable and appropriate requirements related to the client's capability to perform the tasks on a regular basis, including physical capacity, skills, experience, family responsibilities and residence. Reasonable and appropriate requirements must be based on the client's proficiencies and skills as assessed. • Interview participants and their families to collect data, disseminate community resources information, and administer satisfaction surveys and related evaluative inventories. • Assist and/or refer participants to an Employment Specialist at The HELP Center that will provide job placement and job skills training for participants who have been identified as receiving SNAP assistance or currently seeking employment or advancement in their career. • Identify barriers such as transportation, housing, food assistance, supportive service etc., needs that will assist participants in becoming self-sufficient. • Document records regarding case management/counseling activities and termination as appropriate; prepares required reports caseload reports, case logs, etc. • Monitor compliance progress to achieve self-sufficiency • Other duties as assigned by Operations Manager, Supervisor or Lead.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Nashville, TN 37207: Relocate before starting work (Required)

Work Location: In person