Help Desk Manager jobs in Georgia

Help Desk Manager manages a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Being a Help Desk Manager plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Develop and train help desk staff. Additionally, Help Desk Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. Typically requires a bachelor's degree. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Help Desk Manager typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)

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Help Desk Analyst 1
  • KYYBA
  • Atlanta, GA
  • Create incident tickets and change request tickets within a ticket management tool, monitor ticket ... Preferred Qualifications * 3+ years experience performing as Helpdesk Technician with hands on ...
  • 5 hours ago

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Customer Service Representative
  • Kairos Consulting Services, LLC
  • Atlanta, GA
  • Proven experience with customer-service, help desk or technical support, account management and Business to Business support * Strong computer skills, exceptionally proficient in Microsoft Office ...
  • 7 hours ago

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AMC Appraisal Coordinator / Team Lead
  • Triserv Appraisal Management
  • Roswell, GA
  • You will be responsible for assigning orders, handling escalated issues, running a Coordinator Team which includes managing the Support Staff and a minimum of helping customers by providing updates ...
  • yesterday

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Help Desk Analyst 1
  • Synergy America, inc
  • Atlanta, GA
  • GA DPH Is looking Help Desk Analyst 1 for 1-year contract Role in Atlanta, GA. Under direct ... Create incident tickets and change request tickets within a ticket management tool, monitor ticket ...
  • 4 days ago

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Field Service Representative Network (Journeyman) with Security Clearance
  • Sciolex Group
  • Atlanta, GA
  • Performs first- and/or second-level problem determination (first level is help desk). Interfaces ... With our remarkable team of engineers, analysts, developers, program managers, and support staff ...
  • 4 days ago

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Dealer Concierge II
  • Pyramid Consulting
  • Atlanta, GA
  • ... help desk or technical support, account management and Business to Business support Strong computer skills, exceptionally proficient in Microsoft Office, Outlook, and other Internet-based tools
  • 5 days ago

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Customer Support
  • AgreeYa Solutions
  • Atlanta, GA
  • Proven experience with customer-service, help desk or technical support, account management and Business to Business support * Strong computer skills, exceptionally proficient in Microsoft Office ...
  • 6 days ago

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Help Desk Analyst 1 - 41255
  • Staffing Technologies
  • Atlanta, GA
  • Experience as performing as Helpdesk Technician * Knowledge in resolving issues with Outlook, MS Office, Win 7 & 10, Active Directory * Troubleshoot Hardware/Software, Computers, Laptops, Printers ...
  • 6 days ago

Georgia is a state in the Southeastern United States.Beginning from the Atlantic Ocean, the state's eastern border with South Carolina runs up the Savannah River, northwest to its origin at the confluence of the Tugaloo and Seneca Rivers. It then continues up the Tugaloo (originally Tugalo) and into the Chattooga River, its most significant tributary. These bounds were decided in the 1797 Treaty of Beaufort, and tested in the U.S. Supreme Court in the two Georgia v. South Carolina cases in 1923 and 1989. The border then takes a sharp turn around the tip of Rabun County, at latitude 35°N, thou...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$83,560 to $115,108

Help Desk Manager in Arlington, VA
Supporting the diagnosis, resolution, and documentation retention of IT problems and trouble reports for customers.
November 26, 2019
Help Desk Manager in Aberdeen, MD
Installs, troubleshoots, repairs, and instructs users in personal and network computers, as well as peripherals, such as printers, scanners, smart card readers, etc.
February 18, 2020
Demonstrated understanding of and proficiency in current technical and computer related processes.
January 20, 2020