Help Desk Manager jobs in Hilo, HI

Help Desk Manager manages a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Being a Help Desk Manager plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Develop and train help desk staff. Additionally, Help Desk Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. Typically requires a bachelor's degree. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Help Desk Manager typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)

29 Help Desk Manager jobs found in Hilo, HI area

Hilo (/ˈhiːloʊ/; Hawaiian pronunciation: [ˈhilo]) is the largest town and census-designated place (CDP) in Hawaii County, Hawaii, United States, which encompasses the Island of Hawaiʻi. The population was 43,263 at the 2010 census. Hilo is the county seat of the County of Hawaiʻi and is in the District of South Hilo. The town overlooks Hilo Bay, at the base of two shield volcanoes, Mauna Loa, an active volcano, and Mauna Kea, a dormant volcano and the site of some of the world's most important ground-based astronomical observatories. Much of the city is at some risk from lava flows from Mauna ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$89,279 to $122,986
Hilo, Hawaii area prices
were up 1.9% from a year ago

Help Desk Manager in Aberdeen, MD
Demonstrated understanding of and proficiency in current technical and computer related processes.
January 20, 2020
Installs, troubleshoots, repairs, and instructs users in personal and network computers, as well as peripherals, such as printers, scanners, smart card readers, etc.
February 18, 2020
Help Desk Manager in Arlington, VA
Supporting the diagnosis, resolution, and documentation retention of IT problems and trouble reports for customers.
November 26, 2019