Help Desk Manager jobs in Idaho

Help Desk Manager manages a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Being a Help Desk Manager plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Develop and train help desk staff. Additionally, Help Desk Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. Typically requires a bachelor's degree. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Help Desk Manager typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required. (Copyright 2020

Seasonal Customer Advocate
  • Your Health Idaho
  • Boise, ID
  • Manage difficult or emotional customer situations and respond promptly to customer inquiries ... Ability to sit and/or stand at a desk and work with a computer for extended periods of time
  • 3 days ago

Enrollment Services Supervisor
  • Pearson
  • Boise, ID
  • ... management support to partner schools for enrollment and academic placement, including collaboration on enrollment strategy+ Escalated contact center/help desk enrollment and academic placement ...
  • 3 days ago

Enterprise Service Desk Representative-Location Meridian, ID
  • Experis
  • Meridian, ID
  • Experis is seeking multiple Help Desk Service Desk professionals on behalf of a client in Boise, ID ... management practices Associates Degree in Information Technology, Computer Science, or a related ...
  • 5 days ago

Enterprise Service Desk
  • Boise, ID
  • A typical technical help desk specialist is responsible for answering questions or resolving ... management of Information Technology Services. * Provides Tier I and II technical software ...
  • 5 days ago

Service Desk Technician
  • Apex Systems
  • Boise, ID
  • The Service Desk Technician will provide support to the organization's laptops, desktops, and ... Experience with Microsoft Windows OS, HP Service Manager, Remedy or other ticketing system
  • 5 days ago

Recording Supervisor
  • First American
  • Idaho Falls, ID
  • We have been entrusted with helping our customers achieve and protect their dream of homeownership ... Provide regular status updates and reports to Manager. Supervision Received or Extended
  • 5 days ago

G-Suite Engineer
  • Taos
  • Boise, ID
  • Taos is immediately hiring a highly skills G-Suite Engineer to join our Managed Services team. This ... Our deep technical expertise and solutions-driven approach help address our client's biggest ...
  • 6 days ago

Interim or Secret Cleared Help Desk Specialist
  • Insight Global
  • Boise, ID
  • ... their help desk.The main function of an Enterprise Service Desk Representative is to provide ... for management of Information Technology Services. -Provides Tier I and II technical software ...
  • 6 days ago

Idaho (/ˈaɪdəhoʊ/ (listen)) is a state in the northwestern region of the United States. It borders the state of Montana to the east and northeast, Wyoming to the east, Nevada and Utah to the south, and Washington and Oregon to the west. To the north, it shares a small portion of the Canadian border with the province of British Columbia. With a population of approximately 1.7 million and an area of 83,569 square miles (216,440 km2), Idaho is the 14th largest, the 12th least populous and the 7th least densely populated of the 50 U.S. states. The state's capital and largest city is Boise. Idaho p...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$81,663 to $112,494

Help Desk Manager in Arlington, VA
Supporting the diagnosis, resolution, and documentation retention of IT problems and trouble reports for customers.
January 14, 2020
Help Desk Manager in Aberdeen, MD
Installs, troubleshoots, repairs, and instructs users in personal and network computers, as well as peripherals, such as printers, scanners, smart card readers, etc.
May 05, 2020
Demonstrated understanding of and proficiency in current technical and computer related processes.
February 02, 2020