Help Desk Manager jobs in Kent, WA

Help Desk Manager manages a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Being a Help Desk Manager plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Develop and train help desk staff. Additionally, Help Desk Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. Typically requires a bachelor's degree. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Help Desk Manager typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)

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58 Help Desk Manager jobs found in Kent, WA area

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Help Desk Supervisor
  • Burkhart Dental Supply
  • Tacoma, WA
  • The Help Desk Supervisor is responsible for all Help Desk positions within the Information ... Manages escalation and service levels ensuring they are met and maintained. Participates in ...
  • 2 days ago

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Help Desk Technician I
  • The Odom Corporation
  • Kent, WA
  • ... Manage and monitor internal assets to ensure accurate inventory records Create and maintain ... a help desk ticketing system Experience with Mobile Device Management applications a plus ...
  • 2 days ago

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Senior Desktop Support Analyst
  • Experis
  • Redmond, WA
  • These technicians research and resolve the most complex issues that other help desk levels have ... Provide project status on a regular basis to project manager or coordinator. * Coordinate ...
  • 3 days ago

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Senior Desktop Support Analyst​​​​
  • Biblioso Corporation
  • Redmond, WA
  • These technicians research and resolve the most complex issues that other help desk levels have ... Provide project status on a regular basis to project manager or coordinator. * Coordinate ...
  • 3 days ago

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IT Support Specialist
  • HDR ENGINEERING INC
  • Bellevue, WA
  • Provide desk side training upon request for enterprise applications * Request hardware and software ... We help you take charge of your career, giving you multiple growth opportunities along the way. At ...
  • 4 days ago

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Service Desk Tech 1
  • Kelly Services
  • Seattle, WA
  • Service Desk Tech 1 Term of Assignment: 8 months Location: Seattle, WA Tier 1 Service Desk ... management of an end-user support/helpdesk environment. • Principles of business letter writing ...
  • 5 days ago

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Help Desk Technician
  • Emerald City Solutions
  • Redmond, WA
  • ... help desk support. We then provide growth capabilities to move into our project team, cyber ... Monitor the remote monitoring and management system alerts and notifications, and respond ...
  • 5 days ago

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Help Desk Technician
  • Emerald City Solutions
  • Seattle, WA
  • ... help desk support. We then provide growth capabilities to move into our project team, cyber ... Monitor the remote monitoring and management system alerts and notifications, and respond ...
  • 5 days ago

Kent is a city located in King County, Washington, United States. It is the sixth largest city in the state. Kent is in the heart of the Seattle–Tacoma metropolitan area, located 19 miles south of Seattle and 19 miles northeast of Tacoma. Incorporated in 1890, it is the second oldest incorporated city in King County, after Seattle. Kent's population as of April 2010 was 92,411 according to the 2010 census. The total grew to an estimated 128,458 as of July 1, 2017, owing primarily to annexation. Kent is divided into three major regions: East Hill, the Valley, and West Hill. Downtown Kent is loc...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$91,891 to $126,584
Kent, Washington area prices
were up 2.8% from a year ago

Help Desk Manager in Aberdeen, MD
Demonstrated understanding of and proficiency in current technical and computer related processes.
January 20, 2020
Installs, troubleshoots, repairs, and instructs users in personal and network computers, as well as peripherals, such as printers, scanners, smart card readers, etc.
February 18, 2020
Help Desk Manager in Arlington, VA
Supporting the diagnosis, resolution, and documentation retention of IT problems and trouble reports for customers.
November 26, 2019