Help Desk Manager jobs in Lacey, WA

Help Desk Manager manages a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Being a Help Desk Manager plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Develop and train help desk staff. Additionally, Help Desk Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. Typically requires a bachelor's degree. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Help Desk Manager typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)

18 Help Desk Manager jobs found in Lacey, WA area

Lacey is a city in Thurston County, Washington, United States. Established as a suburb of Olympia, its population was 42,393 at the 2010 census out of a county population of 252,264. According to the United States Census Bureau, the city has a total area of 16.51 square miles (42.76 km2), of which, 16.06 square miles (41.60 km2) is land and 0.45 square miles (1.17 km2) is water....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$88,567 to $122,005
Lacey, Washington area prices
were up 2.9% from a year ago

Help Desk Manager in Aberdeen, MD
Demonstrated understanding of and proficiency in current technical and computer related processes.
January 20, 2020
Installs, troubleshoots, repairs, and instructs users in personal and network computers, as well as peripherals, such as printers, scanners, smart card readers, etc.
February 18, 2020
Help Desk Manager in Arlington, VA
Supporting the diagnosis, resolution, and documentation retention of IT problems and trouble reports for customers.
November 26, 2019