Help Desk Manager jobs in Lewes, DE

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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IT Help Desk Support
  • Jewish Family Service of Atlantic & Cape May Counties
  • Margate, NJ FULL_TIME
  • This position will provide JFS with information technology support to optimize operational efficiency. The duties include resolving technical issues, maintaining hardware and software installations, and improving IT systems.

    Duties & Responsibilities:

    • Offer technical assistance to agency staff by addressing hardware, software, and network concerns. (Windows & Mac OS)
    • Manage and maintain an inventory of devices, including smartphones, laptops, desktops, printers, and associated equipment.
    • Experience with Active Directory environments is a plus. Willing to learn advanced AD management skills. DHCP, File Permissions, Networking, ETC.
    • ·Provide Level 1 support through both on-site assistance and remote help desk tools.
    • Monitor and respond quickly and effectively to requests from our end-users
    • Develop and maintain standard computer configurations for end-user computers.
    • Configure and deploy computers and associated peripheral equipment to meet the needs of the business. Must have Windows, Mac OS and iOS experience.
    • Maintain deployed computers and laptops through troubleshooting, repair and/or replacement.
    • Onboard all new employees, giving them an oversight on IT policies and procedures, and creating their credentials.
    • Offboard all employees, ensuring that all agency equipment is returned in working order
    • Coordinate with the employee’s supervisor to facilitate the forwarding of emails, and phone calls for a predetermined amount of time.
    • Decommission old hardware (Removing old HDDs, ensuring its removal from all databases, Maas360, MWP, Verizon, etc)
    • Triage all JFS-HelpDesk request that come through to the IT Department, and work to resolve issues either locally or remotely.

    Education & Experience: BachelorDegree or experience in related area preferred with a minimum of 1-3 years as a PC Support Administrator in a high paced environment. Working knowledge of Word, Outlook, and PC and Apple support preferred.

    Jewish Family Service of Atlantic & Cape May Counties (JFS) is a multi-service agency. With more than 150 employees, our team is committed to helping people realize their fullest potential and achieve personal goals. Jewish Family Service of Atlantic & Cape May Counties is committed to diversity in the workplace, reinforcing inclusion reflective of the multicultural communities we are committed to serving. The agency is dedicated to the advancement and upward mobility of our staff members. We encourage applicants of all backgrounds to join our team, enriching our workforce and community.

    JFS is dedicated to a flexible work-life balance for its team members by offering 16 Holidays, up to 4 weeks' vacation, and 3 weeks of sick time. We offer excellent benefits packages - including Medical, Dental, Vision, Life Insurance, TelaDoc, 403(B) Retirement, and more. JFS looks forward to welcoming you to our offices based in Atlantic City, Margate, Egg Harbor Township, Mays Landing, and Cape May Courthouse, to begin an exciting, meaningful, and rewarding career.

    Job Type: Full-time

    Pay: From $40,000.00 per year

    Benefits:

    • Dental insurance
    • Employee assistance program
    • Employee discount
    • Health insurance
    • Paid time off
    • Referral program
    • Retirement plan
    • Tuition reimbursement
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Education:

    • Bachelor's (Preferred)

    Experience:

    • IT support: 1 year (Required)
    • Computer hardware: 1 year (Required)
    • Computer Software: 1 year (Required)

    Work Location: Multiple locations

  • 4 Days Ago

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Help Desk Technician
  • PCR Systems, Inc
  • Toms River, NJ FULL_TIME
  • PCR Systems, Inc., a well-established IT outsourcing company for over 30 years, is seeking a Help Desk Technician for one of our hospitals in Toms River, New Jersey. Job Details:Qualified candidates w...
  • 9 Days Ago

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Help Desk Technician (FT)
  • PCR Systems, Inc
  • Toms River, NJ FULL_TIME
  • PCR Systems, Inc., a well-established IT outsourcing company for over 30 years, is seeking a Help Desk Technician for one of our hospitals in Toms River, New Jersey. Job Details:Qualified candidates w...
  • 9 Days Ago

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Help desk technician
  • SecurenetMD
  • Lewes, DE FULL_TIME
  • We are seeking a self-directed and highly detail oriented individual to join our team as a Help Desk Technician. This role will support our client database at our Lewes, DE office location. Duties / S...
  • 1 Month Ago

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Assistant General Manager
  • Oakland Manager LLC
  • Waretown, NJ FULL_TIME
  • Our Team is seeking ambitious positive individuals who are like-minded in their commitment to the cannabis plant, understand its history and therapeutic qualities and are passionate about providing ex...
  • 7 Days Ago

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Patient Care Advocate I
  • Oakland Manager LLC
  • Waretown, NJ FULL_TIME
  • The Patient Care Advocate (PCA) is responsible for delivering an exceptional customer experience. This role ensures all sales are compliant with state regulations and that customer needs are heard and...
  • 1 Day Ago

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0 Help Desk Manager jobs found in Lewes, DE area

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Oracle HCM Analyst/Programmer
  • The Services Group
  • Millsboro, DE
  • CLIENT REQUIRES 100% ONSITE AND WILL NOT SPONSOR VISA'S The Senior Programmer/Analyst will be a top technical expert in ...
  • 3/28/2024 12:00:00 AM

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Community Support Specialist Floater
  • Easterseals Delaware
  • Georgetown, DE
  • Job Description Job Description Position Opening – Community Support Specialist Floater Location – 22317 Dupont Blvd, Ge...
  • 3/28/2024 12:00:00 AM

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Desktop Support Specialist (Windows and Mac OS)
  • Ciber Inc.
  • Georgetown, DE
  • **** Desktop Support Specialist (Windows and Mac OS) Georgetown, DE | Job Code: 208570 **Make a difference** Ciber Globa...
  • 3/28/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Millsboro, DE
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Lewes, DE
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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SUPPORT ANALYST I - ANATOMIC PATHOLOGY
  • Beebe Healthcare
  • Lewes, DE
  • Why Beebe?: Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfil...
  • 3/28/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Lewes, DE
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

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PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • Millsboro, DE
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/25/2024 12:00:00 AM

Lewes (/ˈluːɪs/ LOO-iss) is an incorporated city on the Delaware Bay in eastern Sussex County, Delaware. According to the 2010 census, the population is 2,747. Along with neighboring Rehoboth Beach, Lewes is one of the principal cities of Delaware's rapidly growing Cape Region. The city lies within the Salisbury, Maryland–Delaware Metropolitan Statistical Area. Lewes proudly claims to be "The First Town in The First State." Lewes is located at 38°46′28″N 75°08′22″W / 38.77444°N 75.13944°W / 38.77444; -75.13944 (38.7745565, -75.1393498). According to the United States Census Bureau, the cit...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$111,160 to $146,743
Lewes, Delaware area prices
were up 1.5% from a year ago

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