Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
This position will provide JFS with information technology support to optimize operational efficiency. The duties include resolving technical issues, maintaining hardware and software installations, and improving IT systems.
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Education & Experience: BachelorDegree or experience in related area preferred with a minimum of 1-3 years as a PC Support Administrator in a high paced environment. Working knowledge of Word, Outlook, and PC and Apple support preferred.
Jewish Family Service of Atlantic & Cape May Counties (JFS) is a multi-service agency. With more than 150 employees, our team is committed to helping people realize their fullest potential and achieve personal goals. Jewish Family Service of Atlantic & Cape May Counties is committed to diversity in the workplace, reinforcing inclusion reflective of the multicultural communities we are committed to serving. The agency is dedicated to the advancement and upward mobility of our staff members. We encourage applicants of all backgrounds to join our team, enriching our workforce and community.
JFS is dedicated to a flexible work-life balance for its team members by offering 16 Holidays, up to 4 weeks' vacation, and 3 weeks of sick time. We offer excellent benefits packages - including Medical, Dental, Vision, Life Insurance, TelaDoc, 403(B) Retirement, and more. JFS looks forward to welcoming you to our offices based in Atlantic City, Margate, Egg Harbor Township, Mays Landing, and Cape May Courthouse, to begin an exciting, meaningful, and rewarding career.
Job Type: Full-time
Pay: From $40,000.00 per year
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Work Location: Multiple locations
0 Help Desk Manager jobs found in Lewes, DE area