Help Desk Manager jobs in Livonia, MI

Help Desk Manager manages a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Being a Help Desk Manager plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Develop and train help desk staff. Additionally, Help Desk Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. Typically requires a bachelor's degree. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Help Desk Manager typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required. (Copyright 2020


205 Help Desk Manager jobs found in Livonia, MI area

Customer Service Representative - Bartending Experience Wanted
  • Visionary Promotions Group Inc.
  • Livonia, MI
  • ... help desk, law enforcement, trainer, media, professional, trainee, data entry, internship, administration, new graduate, hostess, executive assistant, hostess, sales management, coordinator, cashier ...
  • yesterday

Hotel Front Desk Agent
  • American Hospitality Partners LLC
  • Romulus, MI
  • Hotel Front Desk Agent responsibilities include registering guests, managing reservations and ... Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities
  • 2 days ago

Help Desk Technician
  • Personnel Management Inc.
  • Bloomfield, MI
  • The Help Desk Technician provides basic support and troubleshooting, such as password resets, printer configurations, problem resolution instructions, ticket routing, and escalation. The right ...
  • 3 days ago

Help Desk Level 2
  • Automotive Credit Corporation
  • Southfield, MI
  • ... management, and recoverability of the Company's hardware, networks, applications, database ... support help desk functions, IT asset management, and other reporting/monitoring packages
  • 3 days ago

Paid Internships & Full time Positions - Entry Level Marketing
  • Visionary Promotions Group Inc.
  • Detroit, MI
  • ... help desk, law enforcement, trainer, media, professional, trainee, data entry, internship, administration, new graduate, hostess, executive assistant, hostess, sales management, coordinator, cashier ...
  • 4 days ago

Help Desk Technician
  • Dearborn, MI
  • Help Desk Technician Job Status: Full-Time Job Summary: Under limited supervision, the Help Desk Technician uses skills gained through training and experience to provide direct end-user support to ...
  • 4 days ago

Print Support Spcialist
  • Ricoh
  • Southfield, MI
  • In addition, responsibilities may include the procurement of printer hardware and the management of ... High School Diploma (or equivalent) with additional education preferred * IT Help Desk Support ...
  • 4 days ago

Livonia is a city in the northwest part of Wayne County in the U.S. state of Michigan. It is a large suburb with an array of traditional neighborhoods (most of which were built in the 1950s and 1960s) connected to the metropolitan area by freeways. The population was 96,942 at the 2010 census, making it Michigan's ninth largest municipality. The municipality is a part of Metro Detroit, and is located approximately 15 miles (24 km) northwest of downtown Detroit, and less than two miles (3 km) from the western city limits of Detroit (Redford Township lies between the two). According to the Unite...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$88,055 to $121,300
Livonia, Michigan area prices
were up 1.2% from a year ago

Help Desk Manager in Aberdeen, MD
Demonstrated understanding of and proficiency in current technical and computer related processes.
January 20, 2020
Installs, troubleshoots, repairs, and instructs users in personal and network computers, as well as peripherals, such as printers, scanners, smart card readers, etc.
February 18, 2020
Help Desk Manager in Arlington, VA
Supporting the diagnosis, resolution, and documentation retention of IT problems and trouble reports for customers.
November 26, 2019