Help Desk Manager jobs in Nevada
Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Help Desk Manager jobs
- Mindcentric Inc
-
Henderson, NV
FULL_TIME
-
Job Summary:
We are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our valued customers. You will work closely with our clients to understand their needs, provide guidance, and build strong relationships. This is an excellent opportunity for someone who is passionate about customer service and enjoys working in a fast-paced, dynamic environment.Duties:
- Communicate with customers to understand their goals and objectives
- Develop and maintain strong relationships with key stakeholders
- Provide ongoing support and guidance to customers, ensuring their success with our products and services
- Collaborate with cross-functional teams to address customer needs and resolve any issues or concerns
- Conduct regular business reviews to assess customer satisfaction and identify areas for improvement
- Analyze customer data and provide insights to drive product adoption and usage
- Assist in the development of training materials and resources for customers
- Stay up-to-date on industry trends and best practices in customer successRequirements:
- Proven experience in customer success, account management, or a related field
- Strong project management skills with the ability to prioritize tasks and meet deadlines
- Familiarity with SaaS (Software as a Service) products and solutions
- Excellent communication skills, both written and verbal
- Experience using Salesforce or other CRM platforms
- Ability to analyze data and make data-driven decisions
- Knowledge of financial services industry is a plus
- Ability to thrive in a fast-paced, high-growth environmentWe offer competitive compensation, comprehensive benefits package, including health insurance, retirement plans, and paid time off. If you are a self-motivated individual who is passionate about customer success, we would love to hear from you.
Job Type: Full-time
Pay: $40,250.40 - $48,473.61 per year
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Henderson, NV 89044 (Required)
Ability to Relocate:
- Henderson, NV 89044: Relocate before starting work (Preferred)
Work Location: Hybrid remote in Henderson, NV 89044
- 28 Days Ago
- NEVADA DONOR NETWORK INC
-
Las Vegas, NV
OTHER
- Job Details Level: Experienced Job Location: Main Office - Las Vegas, NV Position Type: Full Time Education Level: Not Specified Salary Range: $20.00 - $25.00 Hourly Travel Percentage: Negligible Job ...
- 14 Days Ago
- Veteran Benefits Guide
-
Las Vegas, NV
FULL_TIME
- Who we are: VBG (Veteran Benefits Guide) was founded by a former United States Marine with the goal of ensuring that Veterans receive the correct disability benefits in a timely manner. Since it was f...
- 19 Days Ago
- Swickard Shared Services
-
Las Vegas, NV
FULL_TIME
- DescriptionWe are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe ...
- 1 Day Ago
- Via Seating
-
Sparks, NV
FULL_TIME
- Via Seating is hiring a Helpdesk Technician in our IT Department to join our team in Sparks, NV!! As a Helpdesk Technician, you will be responsible for providing technical assistance and support relat...
- 11 Days Ago
- Eide Bailly LLP
-
Reno, NV
FULL_TIME
- Who We AreEide Bailly is one of the top 25 CPA and business advisory firms in the nation. We have over 40 offices in 15 states across the Midwest and Western United States, and offer our staff and Par...
- 12 Days Ago
Help Desk Manager jobs at Popular Companies
- VC5 Consulting
-
Chicago, IL
- Positon: Help Desk Manager Position Overview: We are seeking a Help Desk/Service Desk Manager to lead a team of 4 Servic...
- 4/23/2024 12:00:00 AM
- PDC Technologies
-
Fort Lauderdale, FL
- Job Description Job Description The IT Helpdesk Manager is responsible for providing leadership for the IT helpdesk staf...
- 4/23/2024 12:00:00 AM
- Addison Group
-
Nashville, TN
- Help Desk Manager Hybrid - 3 days onsite and 2 days remote - Nashville Direct Hire - $100,000-110,000k/yr + 10% bonus M-...
- 4/23/2024 12:00:00 AM
- VC5 Consulting
-
Chicago, IL
- Positon: Help Desk Manager Position Overview: We are seeking a Help Desk/Service Desk Manager to lead a team of 4 Servic...
- 4/21/2024 12:00:00 AM
- AgCareers.com
-
Escondido, CA
- Compensation The compensation for this exempt position will range from $90K - $120K annually based on qualifications and...
- 4/21/2024 12:00:00 AM
- Addison Group
-
Nashville, TN
- Help Desk Manager Hybrid - 3 days onsite and 2 days remote - Nashville Direct Hire - $100,000-110,000k/yr + 10% bonus M-...
- 4/21/2024 12:00:00 AM
- Highway and Heavy Parts
-
Saginaw, MI
- Job Description Job Description Are you an experienced and dynamic IT professional ready to take the lead at Highway and...
- 4/21/2024 12:00:00 AM
- Vc5 Consulting
-
Chicago, IL
- Positon: Help Desk Manager Position Overview: We are seeking a Help Desk/Service Desk Manager to lead a team of 4 Servic...
- 4/20/2024 12:00:00 AM