Help Desk Manager jobs in Parkersburg, WV

Help Desk Manager manages a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Being a Help Desk Manager plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Develop and train help desk staff. Additionally, Help Desk Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. Typically requires a bachelor's degree. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Help Desk Manager typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)

86 Help Desk Manager jobs found in Parkersburg, WV area

Parkersburg is a city in and the county seat of Wood County, West Virginia, United States. Located at the confluence of the Ohio and Little Kanawha rivers, it is the state's third-largest city and the largest city in the Parkersburg-Marietta-Vienna metropolitan area. The population was 31,492 at the 2010 census. Its peak population was 44,797 in 1960. The city is about 14 miles south of Marietta, Ohio. The Baltimore and Ohio Railroad reached Parkersburg in 1857, but lacked a crossing over the Ohio River until after the American Civil War. When the B&O completed the Parkersburg Bridge (CSX) 18...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$76,140 to $104,885
Parkersburg, West Virginia area prices
were up 1.2% from a year ago

Help Desk Manager in Aberdeen, MD
Installs, troubleshoots, repairs, and instructs users in personal and network computers, as well as peripherals, such as printers, scanners, smart card readers, etc.
September 30, 2019
Demonstrated understanding of and proficiency in current technical and computer related processes.
October 03, 2019
Help Desk Manager in Arlington, VA
Supporting the diagnosis, resolution, and documentation retention of IT problems and trouble reports for customers.
October 13, 2019