Help Desk Manager jobs in Pasco, WA

WHO We Are:

Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high quality schools to grocery stores selling fresh foods resources that support opportunity at a neighborhood level regardless of demographics, income or wealth. Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans, to working with partners to demand that lawmakers change unjust policies.

We are seeking an Area Branch Manager to join Tri-Cities team

WHAT You’ll Do:

• In conjunction with senior management, participate in strategic planning process by recommending goals; develop, communicate and implement branch level production goals, budgets and operating plans to align with achieve those goals.
• Lead community relations or business development initiatives designed to cultivate new business relationships and increase profitability.
• Monitor performance and activity of branches, including number of transactions, volume, teller errors, loan volume, services and products, and new accounts.
• Implement and coordinate programs and activities to meet/exceed performance goals.
• Provide consistent leadership, coaching and direction to branch managers and area staff, ensuring timely and effective communication to drive individual and branch success. This includes coaching on specific strategies and activities that drive operational and financial performance (e.g., MSR referrals, profiling, and outbound calling).
• Supervise staffing of branches to deliver effective and efficient member service; identify development needs and provide timely feedback; and provide one-on-one coaching as needed.

WHAT You’ll Need:

• Prior sales or sales management experience in a financial institution, retail or service industry preferred.
• Experience working in or significant knowledge of assigned area and surrounding community preferred.
• Ability to establish strong peer relationships and communicate effectively with multiple company disciplines, cross-functional, and external teams.
• Ability and willingness to travel in the region to build deposits and loan relationships.
• Bachelor’s degree or equivalent combination of education and/or experience 6 years of banking or retail experience including at least 5 years of supervision in banking or a financial institution.

If you are interested in who we are and what we do; have a strong desire to work in an organization that places a high priority on teamwork and collaboration; and are interested in working to help create economic opportunity for all – THIS is the place for you!

Salary Range: $77,700–$116,500

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.