Help Desk Manager jobs in Renton, WA

Help Desk Manager manages a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Being a Help Desk Manager plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Develop and train help desk staff. Additionally, Help Desk Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. Typically requires a bachelor's degree. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Help Desk Manager typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)

247 Help Desk Manager jobs found in Renton, WA area

W
Service Desk Specialist
  • WAVSYS
  • Bellevue, WA
  • ... managers and HR Business Partners with resolutions that are timely and accurate to help enhance the employee experience. - Resolve issues that might prevent timely processing or result in data ...
  • 12 hours ago

C
Desktop Support (White Glove Support)
  • Connexion Systems & Engineering, Inc.
  • Bothell, WA
  • Looking for Level 1 Helpdesk candidates, Network Engineers or Technicians are not needed. Prior ... Works with Lab managers/ Key lab users to manage Lab Computing aspects of On-boarding, retirement ...
  • 16 hours ago

C
Service Desk Specialist
  • Ciber Global
  • Bellevue, WA
  • The role provides basic functional support for HR Systems for employees, managers and HR Business Partners with resolutions that are timely and accurate to help enhance the employee experience
  • 3 days ago

W
HR Service Desk
  • WAVSYS
  • Bellevue, WA
  • The role provides basic functional support for HR Systems for employees, managers and HR Business Partners with resolutions that are timely and accurate to help enhance the employee experience
  • 3 days ago

S
Service Desk Specialist
  • Synectics Inc.
  • Bellevue, WA
  • Location Bellevue, WA Title Service Desk Specialist Job Description: * First point of contact for ... managers and HR Business Partners with resolutions that are timely and accurate to help enhance the ...
  • 3 days ago

C
IT Support Specialist (Laboratory)
  • Connexion Systems & Engineering, Inc.
  • Bothell, WA
  • Prior work in a lab setting is helpful as they will need to wear PPE for a clean room setting ... Works with Lab managers/ Key lab users to manage Lab Computing aspects of On-boarding, retirement ...
  • 3 days ago

A
Client Success Manager
  • Aldridge
  • Seattle, WA
  • Essentially, we act as their complete IT department from help desk support to consulting and CIO ... Manage escalation on complex or chronic support issues. * Maintain in-depth understanding of ...
  • 3 days ago

H
Windchill Help Desk Support
  • HT Talent LLC
  • Kent, WA
  • We are currently helping our client, a growing spaceflight company, with a search for a Windchill ... Experience using a service desk application to manage support requests. * Familiar with Atlassian ...
  • 6 days ago

Renton is a city in King County, Washington, and an inner-ring suburb of Seattle. Situated 11 miles (18 km) southeast of downtown Seattle, Renton straddles the southeast shore of Lake Washington, at the mouth of the Cedar River. After a long history as an important salmon fishing area for Native Americans, Renton was first settled by people of European descent in the 1860s, and its early economy was based on coal mining, clay production, and timber export. Today, Renton is best known as the final assembly point for the Boeing 737 family of commercial airplanes, but it is also home to a growin...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$94,052 to $129,560
Renton, Washington area prices
were up 2.8% from a year ago

Help Desk Manager in Aberdeen, MD
Demonstrated understanding of and proficiency in current technical and computer related processes.
January 20, 2020
Installs, troubleshoots, repairs, and instructs users in personal and network computers, as well as peripherals, such as printers, scanners, smart card readers, etc.
February 18, 2020
Help Desk Manager in Arlington, VA
Supporting the diagnosis, resolution, and documentation retention of IT problems and trouble reports for customers.
November 26, 2019