Help Desk Manager jobs in Seattle, WA

Help Desk Manager manages a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Being a Help Desk Manager plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Develop and train help desk staff. Additionally, Help Desk Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. Typically requires a bachelor's degree. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Help Desk Manager typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)

232 Help Desk Manager jobs found in Seattle, WA area

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Client Service Representative I
  • Ciox Health
  • Kirkland, WA
  • ... Help Desk department. * Provides excellent customer service by being attentive, respectful and ... Notifies Manager, Operations and/or Supervisor if unable to adhere to daily schedule. * Adheres to ...
  • yesterday

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Global Help Desk Operator
  • Allied Universal
  • Seattle, WA
  • Following procedures for managing a variety of incidents, from minor incidents handled at the local level to global crises * Provides back-up, support, and on-call function as needed Additional Job ...
  • yesterday

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Service Desk Technician
  • Salal Credit Union
  • Seattle, WA
  • This role is integral to helping our credit union function. Our Service Desk aims to deliver high ... Enforce adherence to established change management procedures. Share knowledge with the IT ...
  • 3 days ago

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Tier 1 Help Desk Support
  • NuWest Group
  • Kirkland, WA
  • Create and update help desk documentation, as appropriate. * Responsible for configuration ... Use of tools such as IT Ticketing Systems, SCCM, MDM, Active Directory, Remote Management Tools and ...
  • 4 days ago

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Guest Services Representative - Part Time -000736
  • Motel 6/Studio 6
  • Seattle, WA
  • We are dedicated to providing you a safe environment and giving you the training to help you excel ... desk * Ongoing communication with the General Manager to address any opportunities We feel the ...
  • 5 days ago

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Operations Manager
  • Cynet Systems
  • Bellevue, WA
  • Experts in key operational tools (such as ServiceNow, BMC Remedy, Jira Service Desk, Chef, Puppet, etc.) wishing to develop their abilities to integrate with and manage PCF environments. Preferred ...
  • 5 days ago

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Service Desk Specialist
  • WAVSYS
  • Bellevue, WA
  • ... managers and HR Business Partners with resolutions that are timely and accurate to help enhance the employee experience. - Resolve issues that might prevent timely processing or result in data ...
  • 5 days ago

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Operations Manager
  • Saicon Consultants Inc
  • Bellevue, WA
  • ... Desk, Chef, Puppet etc.) wishing to develop their abilities to integrate with and manage PCF environments Company Description Saicon has 20+ Years of IT Staffing and Consulting Experience
  • 5 days ago

Seattle (/siˈætəl/ (listen) see-AT-əl) is a seaport city on the West Coast of the United States. It is the seat of King County, Washington. With an estimated 730,000 residents as of 2018[update], Seattle is the largest city in both the state of Washington and the Pacific Northwest region of North America. According to U.S. Census data released in 2018, the Seattle metropolitan area’s population stands at 3.87 million, and ranks as the 15th largest in the United States. In July 2013, it was the fastest-growing major city in the United States and remained in the Top 5 in May 2015 with an annual...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$94,144 to $129,687
Seattle, Washington area prices
were up 2.8% from a year ago

Help Desk Manager in Aberdeen, MD
Demonstrated understanding of and proficiency in current technical and computer related processes.
January 20, 2020
Installs, troubleshoots, repairs, and instructs users in personal and network computers, as well as peripherals, such as printers, scanners, smart card readers, etc.
February 18, 2020
Help Desk Manager in Arlington, VA
Supporting the diagnosis, resolution, and documentation retention of IT problems and trouble reports for customers.
November 26, 2019