Help Desk Manager jobs in Tacoma, WA

This role is a temporary contract, full time hours, 4-6 months

About Sound:

Sound Physicians is a leading physician partner to hospitals, health plans, physician groups, and post-acute providers seeking to transform outcomes for acute episodes of care. For 20 years our high-performing and affordable care models have combined physician leadership, clinical process, technology, and analytics to consistently improve clinical and financial performance. We are pioneers in value, working together with our partners and community providers to bridge gaps in care, from hospital to home.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Self-managed PTO Plan
• Ten company-paid holidays per year

About the Role:

The Help Desk Analyst will support approximately 1,300 users in local and remote locations. The Help Desk Analyst is responsible for resolving help desk issues of moderate level complexity and escalates to other team members as appropriate.

As a member of the Help Desk team, the Help Desk Analyst is responsible for assuming ownership of issues and ensuring the effective tracking of issues from initial report to final resolution - regardless of the cause, systems affected, or internal escalation functions. Because Help Desk support spans a broad range of issues from software applications, reporting, document management, web applications to data and telecom networking and server and database issues, the Help Desk Analyst must demonstrate an aptitude for staying abreast all technologies in use within the organization. The individual in this position consistently demonstrates quality customer service and professionalism and is familiar with practices and procedures and is able to rely on their experience and judgment to plan and accomplish goals under moderate supervision.

Essential Duties and Responsibilities:

• Provide first line response for users requiring IT help desk assistance
• Escalate more complex issues to appropriate team members
• Track issues from open ticket to resolution using help desk management system
• Set up and manage various user accounts
• Imaging, deploying and supporting various user workstations
• Assist remote users
• Handheld devices including Blackberry, iPhone, Android, etc.
• Printers, Faxes and Scanners
• Telecommunications, both VOIP and Cellular
• Set up and install new hardware and software
• Update technical documentation
• Rotating On-call and pager duties
• Perform other related duties and special projects as assigned by manager
  

Special Knowledge, Skills, Abilities, Training, or Special Licenses/Certifications Needed to perform this job:

This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.