Help Desk Manager jobs in Tacoma, WA

Help Desk Manager manages a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Being a Help Desk Manager plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Develop and train help desk staff. Additionally, Help Desk Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. Typically requires a bachelor's degree. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Help Desk Manager typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)

Filters

51 Help Desk Manager jobs found in Tacoma, WA area

B
Help Desk Supervisor
  • Burkhart Dental Supply
  • Tacoma, WA
  • The Help Desk Supervisor is responsible for all Help Desk positions within the Information ... Manages escalation and service levels ensuring they are met and maintained. Participates in ...
  • 14 hours ago

T
Help Desk Technician I
  • The Odom Corporation
  • Kent, WA
  • ... Manage and monitor internal assets to ensure accurate inventory records Create and maintain ... a help desk ticketing system Experience with Mobile Device Management applications a plus ...
  • 14 hours ago

K
Service Desk Tech 1
  • Kelly IT
  • Seattle, WA
  • Help desk tracking systems. Principles and practices of customer service. bull Understanding ... management of an end-user supporthelpdesk environment. bull Principles of business letter writing ...
  • 2 days ago

T
Sales Estimator
  • TROJAN LITHOGRAPH
  • Renton, WA
  • Based on specifications from sales representatives and project managers, estimates the cost of ... Serves as a backup to the front desk as needed. Keeps work environment neat and organized at all ...
  • 3 days ago

S
Front Desk Agent
  • Shreeji Investment LLC
  • Federal Way, WA
  • Vacuum the hallways * Assist the maintenance when they need help The Red Lion Inn & Suites in ... Strong time management skills Responsibilities * Perform preventative maintenance tasks
  • 4 days ago

R
Help Desk
  • Robert Half
  • Seattle, WA
  • The Help Desk Technician plays an important role in the organization by performing numerous tasks ... Notify IT Service Desk Manager andor IT Service Desk Supervisor of any changes within Information ...
  • 5 days ago

Tacoma (/təˈkoʊmə/ tə-KOH-mə) is a mid-sized urban port city and the county seat of Pierce County, Washington, United States. The city is on Washington's Puget Sound, 32 miles (51 km) southwest of Seattle (of which it is the largest satellite city), 31 miles (50 km) northeast of the state capital, Olympia, and 58 miles (93 km) northwest of Mount Rainier National Park. The population was 198,397, according to the 2010 census. Tacoma is the second-largest city in the Puget Sound area and the third largest in the state. Tacoma also serves as the center of business activity for the South Sound re...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$92,075 to $126,837
Tacoma, Washington area prices
were up 2.8% from a year ago

Help Desk Manager in Aberdeen, MD
Demonstrated understanding of and proficiency in current technical and computer related processes.
January 20, 2020
Installs, troubleshoots, repairs, and instructs users in personal and network computers, as well as peripherals, such as printers, scanners, smart card readers, etc.
February 18, 2020
Help Desk Manager in Arlington, VA
Supporting the diagnosis, resolution, and documentation retention of IT problems and trouble reports for customers.
November 26, 2019