Help Desk Manager jobs in Tucson, AZ

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help Desk Specialist - Intermediate
  • Advanced IT Concepts (AITC)
  • Fort Huachuca, AZ FULL_TIME
  • Job Title: Help Desk Specialist - Intermediate
    Reports to: Help Desk Manager
    FLSA: Full Time Salary Exempt
    Primary Work Location: For Huachuca, AZ
     
    COMPANY OVERVIEW
     
    AITC is a fast-growing, proven Information Technology Company focused on Network and Systems Engineering and Integration, Professional Services, Medical Simulation, Test and Training Systems and End-To-End Product and Technology solutions. AITC provides expert support in Information Systems Design and Cyber Security, Strategic Planning, Program and Project Management, Security Risk Assessment, and Logistics for Federal Government and Public Sector markets. 
     
    AITC is an ISO 9001:2015 certified company. All employees are required to be aware of our Quality Policy and must adhere to AITC's established ISO policies, standards, and procedures.  
     
    POSITION OVERVIEW
     
    AITC is seeking a Help Desk Specialist to provide phone and in-person support to users in the areas of email, directories, computer operating systems, desktop applications for all types of computer system, and applications developed or deployed.
     
    RESPONSIBILITIES / DUTIES
     
    Serve as the first point of contact for troubleshooting hardware/software, on all types of computer systems and printer problems.
    Assist computer users with hardware and software questions and problems, fielding telephone calls and email messages from customers seeking guidance on technical problems.
    Assist customers through problem solving steps.
    Assess and troubleshoot computer support problems.
    Perform diagnostic testing on programs.
    Find problems and determine and implement solutions.
    Receive and respond to telephone calls and emails from users having problems using computer software and hardware.
    Ask questions to ascertain from computer users the nature of problems.
    Determine if problems are caused by hardware, such as modem, printer cables or telephone.
    Talk with co-workers to research problems and find solutions.
    Test software and hardware to evaluate ease of use.
    Assist in developing procedures for finding and resolving problems with computer products and services.
    Additional administrative duties as assigned. 
     
    MINIMUM REQUIREMENTS
     
    Requires 2-3 years of related experience.
    High School Diploma or GED  
    ITIL Foundations within 6 months.
    SECRET Clearance
    Security CE
    Must be a US citizen.
    Able to work Overtime as required.
    Must be available to travel as required
     
    PREFERRED SKILLS/KNOWLEDGE
     
    Associate degree in a related field or Vocational School certification.
    Knowledgeable in Army Network Enterprise Center operations  
    Experience with a DoD or Army IT environment 
    Microsoft Certified Desktop Support Technician (MCDST).
    MCSA 2012 / 2016
    BMC Remedy IT Service Management 18.05 and 18.08 
    Must be able to provide courteous, timely and professional treatment of all customers when a problem is reported through necessary troubleshooting, elevations, collaboration and resolution.
    One of the following:
    o CND
    o GICSP
     
    PHYSICAL DEMANDS
     
    Predominantly indoors in a normal office environment.
    Must be able to sit, stand, walk, stoop, kneel and reach.
    Must be able to speak, write, read, and understand English.
    May require frequent computer use for several hours at a time.
    Frequently work at a fast pace with unscheduled interruptions.
    Must have visual acuity.
    Must be able to lift up to 10 pounds.
     
    COMPENSATION
     
    Salary and benefits will be commensurate with experience, expertise, education, and potential. We offer our employees competitive compensation and a comprehensive benefits package. 
     
    AITC provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws and offers equal opportunity for VEVRAA Protected Veterans. AITC, will not discriminate against employees and job applicants who inquire about, discuss, or disclose compensation information.
     

  • 19 Days Ago

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Help Desk Analyst Lead
  • Agile Defense
  • Fort Huachuca, AZ OTHER
  • Agile Defense provides leading-edge Digital Transformation solutions to support and advance our customers' mission. We deliver innovative and high-quality services to our customers worldwide through a...
  • 19 Days Ago

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Help desk ii
  • ST2 ManTech Advanced Systems Intl
  • Sierra, AZ FULL_TIME
  • Description Become an integral part of a diverse team that leads the world in Mission, Cyber, and Intelligence Solutions. At ManTech International Corporation, you will help protect our national secur...
  • 19 Days Ago

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Help Desk Analyst I
  • Robert Half
  • Tucson, AZ PER_DIEM
  • Robert Half has an urgent need for a Help Desk Analyst. As a Help Desk Analyst, you will be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because thi...
  • 23 Days Ago

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Help desk technician
  • CALIBRE
  • Sierra, AZ FULL_TIME
  • CALIBRE Systems Inc., an employee-owned Management Consulting and Digital Transformation company, is seeking a Help Desk Technician to join our team in Ft. Huachuca, AZ! The successful candidate must ...
  • 24 Days Ago

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Help Desk Specialist - Intermediate
  • AITC (Advanced IT Concepts)
  • Fort Huachuca, AZ FULL_TIME
  • Job Title: Help Desk Specialist - Intermediate Reports to: Help Desk Manager FLSA: Full Time Salary Exempt Primary Work Location: For Huachuca, AZ COMPANY OVERVIEW AITC is a fast-growing, proven Infor...
  • 3 Days Ago

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0 Help Desk Manager jobs found in Tucson, AZ area

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Information Technology Support Technician
  • eTeam
  • Tucson, AZ
  • Onsite - location: Job Category: IT Job Title: Specialist Site IT Associate POSITION SUMMARY: Serves as a source of tech...
  • 3/28/2024 12:00:00 AM

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Board Certified Behavior Analyst (Bcba)
  • Centria Autism
  • Tucson, AZ
  • Job DescriptionJob Description Life Skills Autism Academy is a center-based therapy program focusing on children ages 2-...
  • 3/28/2024 12:00:00 AM

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Sr. Technical Transfer Specialist
  • Tranzeal Incorporated.
  • Tucson, AZ
  • Hi Team, Max submissions : 9 slots. 3 openings. Location: Tucson, AZ Title: Sr. Technical Transfer Specialist Descriptio...
  • 3/28/2024 12:00:00 AM

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IT Admin
  • Saavi Services for the Blind
  • Tucson, AZ
  • Job Description Job Description The AT Services Manager is responsible to provide center-based and community individual/...
  • 3/28/2024 12:00:00 AM

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IT Support Technician - AdHoc / OnDemand
  • Techmate
  • Tucson, AZ
  • Job Description Job Description We are seeking a part-time/ad hoc IT Support Technician in Tucson, AZ to join our team! ...
  • 3/28/2024 12:00:00 AM

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Board Certified Behavior Analyst (Bcba)
  • Centria Autism
  • Tucson, AZ
  • Every child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spect...
  • 3/27/2024 12:00:00 AM

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Information Technology Support Specialist
  • Staff Matters, LLC.
  • Tucson, AZ
  • Highlights: Direct Hire + Benefits Role: Senior IT Support Specialist Location - Tucson 30% travel $36.75 per hour ($76,...
  • 3/27/2024 12:00:00 AM

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Direct Support Specialist
  • Casa de los Ninos
  • Tucson, AZ
  • Who We Are Casa de los Nios is one of the most established and well respected non-profit organizations in Tucson. We hav...
  • 3/24/2024 12:00:00 AM

Tucson (/ˈtuːsɒn, tuːˈsɒn/) is a city and the county seat of Pima County, Arizona, United States, and home to the University of Arizona. The 2010 United States Census put the population at 520,116, while the 2015 estimated population of the entire Tucson metropolitan statistical area (MSA) was 980,263. The Tucson MSA forms part of the larger Tucson-Nogales combined statistical area (CSA), with a total population of 1,010,025 as of the 2010 Census. Tucson is the second-largest populated city in Arizona behind Phoenix, both of which anchor the Arizona Sun Corridor. The city is 108 miles (174 km)...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$99,657 to $131,557
Tucson, Arizona area prices
were up 2.5% from a year ago

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