Help Desk Manager jobs in Washington

Help Desk Manager manages a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Being a Help Desk Manager plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Develop and train help desk staff. Additionally, Help Desk Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. Typically requires a bachelor's degree. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Help Desk Manager typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)

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Desktop Support Analyst - AAA games
  • Bluehawk Consulting
  • Redmond, WA
  • These technicians research and resolve the most complex issues that other help desk levels have ... Provide project status on a regular basis to project manager or coordinator. * Coordinate ...
  • 5 hours ago

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IT Service Desk Specialist
  • NuWest Group
  • Seattle, WA
  • ... Services Manager for the Service Desk and ITSM. The successful candidate will have exceptional ... You will receive on-site job training to help you succeed in this full-time position. Job ...
  • 9 hours ago

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Help Desk / Desktop - Enterprise level support
  • Catapult Recruiting
  • Vancouver, WA
  • ... permissions management MS Exchange support background Supporting PC's IP address and the DNS ... helpful Interpersonal skills such as telephone, communication and active listening skills and ...
  • yesterday

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Desktop Support Engineer
  • Bluehawk Consulting
  • Tacoma, WA
  • Company Description Our Culture Bluehawk Consulting is a Kirkland, Washington-based management consulting firm helping Fortune 500 clients improve their performance, increase their efficiency and ...
  • 2 days ago

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Help Desk Supervisor
  • Burkhart Dental Supply
  • Tacoma, WA
  • The Help Desk Supervisor is responsible for all Help Desk positions within the Information ... Manages escalation and service levels ensuring they are met and maintained. Participates in ...
  • 5 days ago

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Senior Desktop Support Analyst
  • Experis
  • Redmond, WA
  • These technicians research and resolve the most complex issues that other help desk levels have ... Provide project status on a regular basis to project manager or coordinator. * Coordinate ...
  • 6 days ago

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Senior Desktop Support Analyst​​​​
  • Biblioso Corporation
  • Redmond, WA
  • These technicians research and resolve the most complex issues that other help desk levels have ... Provide project status on a regular basis to project manager or coordinator. * Coordinate ...
  • 6 days ago

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Client Service Representative I
  • CIOX Health
  • Everett, WA
  • ... Help Desk department. * Provides excellent customer service by being attentive, respectful and ... Notifies Manager, Operations and/or Supervisor if unable to adhere to daily schedule. Ciox provides ...
  • 6 days ago

Washington (/ˈwɒʃɪŋtən/), officially the State of Washington, is a state in the Pacific Northwest region of the United States. Washington is the northwestern-most state of the contiguous United States. It borders Idaho to the east, bounded mostly by the meridian running north from the confluence of the Snake River and Clearwater River (about 116°57' west), except for the southernmost section where the border follows the Snake River. Oregon is to the south, with the Columbia River forming the western part and the 46th parallel forming the eastern part of the Oregon-Washington border. To the wes...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$92,240 to $127,065

Help Desk Manager in Arlington, VA
Supporting the diagnosis, resolution, and documentation retention of IT problems and trouble reports for customers.
November 26, 2019
Help Desk Manager in Aberdeen, MD
Installs, troubleshoots, repairs, and instructs users in personal and network computers, as well as peripherals, such as printers, scanners, smart card readers, etc.
February 18, 2020
Demonstrated understanding of and proficiency in current technical and computer related processes.
January 20, 2020