Help Desk Manager jobs in Wilmington, DE

Help Desk Manager manages a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Being a Help Desk Manager plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Develop and train help desk staff. Additionally, Help Desk Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. Typically requires a bachelor's degree. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Help Desk Manager typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)

266 Help Desk Manager jobs found in Wilmington, DE area

P
Desktop Support
  • Pyramid Consulting
  • Camden, NJ
  • ... Desk or Operations center. Understanding of ITSM systems and ITIL processes. ITIL Service Management knowledge preferred. Understanding of Windows Operating Systems (desktop, server), as well as ...
  • 3 days ago

I
Claims Benefit Specialist
  • Integrity Staffing
  • Newark, DE
  • By prescribed operational guidelines, manages claims on the desk, route/queues, and ECHS within ... We partner with organizations across the country--JAG, ASA, NGLCC, to name a few--to help promote ...
  • 5 days ago

According to the United States Census Bureau, the city has a total area of 17.0 square miles (44 km2). Of that, 10.9 square miles (28 km2) is land and 6.2 square miles (16 km2) is water. The total area is 36.25% water. The city sits at the confluence of the Christina River and the Delaware River, about 33 miles (53 km) southwest of Philadelphia. Wilmington Train Station, one of the southernmost stops on Philadelphia's SEPTA rail transportation system, is also served by Northeast Corridor Amtrak passenger trains. Wilmington is served by I-95 and I-495 within city limits. In addition, the twin-s...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$91,402 to $125,909
Wilmington, Delaware area prices
were up 1.0% from a year ago

Help Desk Manager in Aberdeen, MD
Installs, troubleshoots, repairs, and instructs users in personal and network computers, as well as peripherals, such as printers, scanners, smart card readers, etc.
September 30, 2019
Demonstrated understanding of and proficiency in current technical and computer related processes.
October 03, 2019
Help Desk Manager in Arlington, VA
Supporting the diagnosis, resolution, and documentation retention of IT problems and trouble reports for customers.
October 13, 2019