Help Desk Supervisor jobs in the United States

Help Desk Supervisor supervises the day-to-day operations of a technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains team on the help desk systems, processes, tools, and procedures required to document, track and resolve reported problems and to meet operational service levels and standards. Ensures the latest product and technical updates or policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2022 Salary.com)

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Technical Help Desk 1 (8012)
  • OakTree Staffing
  • Oklahoma City, OK
  • Technical Help Desk 1 - Estimated 6 Month Contract Location: Oklahoma City, OK Description Provide ... Exercises minimal independent judgment with direction from supervisor Skills * Verbal and written ...
  • 1 hour ago

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Help Desk Technician
  • MAFÉ Resources
  • Fort Lauderdale, FL
  • Help Desk Tech: * Able to anticipate the needs of others and initiate projects; a self-starter ... Perform other duties as assigned by the Technology Center Supervisor. * The following ...
  • 14 hours ago

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Tier 1 - Help Desk Support Technician
  • Centre Technologies
  • Fort Worth, TX
  • Position Summary As a Tier 1 IT Help Desk Support Technician, your primary responsibilities would ... supervisor and/or Project Manager (if assigned) + Verbose documentation of projects or tasks ...
  • yesterday

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Service Desk / Desktop Analyst
  • TEKsystems
  • Roanoke, TX
  • Experience supervising and tasking 1st and 2nd line IT support staff. Experience working in a ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
  • 2 days ago

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IT Help Desk Technician
  • Gana-A'Yoo, Limited
  • Anchorage, AK
  • Gana-A'Yoo, Limited is seeking an IT Help Desk Technician to join our growing team! This newly ... supervisor. The statements herein are intended to describe the general nature and level of work ...
  • 2 days ago

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Help Desk Manager
  • Ayahealthcare
  • Spring Valley, CA
  • The Help Desk Manager will be an integral part of our rapidly growing IT team, helping to manage the help desk team, which consists of help desk technicians and new hire setup team. This person will ...
  • 2 days ago

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Help Desk Technician
  • Cascade Federal CU
  • Kent, WA
  • Employment Status: Full-time Supervisor: Employee : Summary/Objective Help desk technician provides technical advice and support to system users and our Cascade FCU's membership. Requirements/Duties
  • 5 days ago

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Help Desk Technician - Technology Department
  • National Benefit Services, LLC
  • West Jordan, UT
  • Regularly working 8 AM to 5 PM, Monday through Friday or as requested by the Supervisor. This ...  1-2 years help desk experience preferred. Physical Requirements - This position requires the ...
  • 6 days ago

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System Administrator - Help Desk
  • or - Help Desk at CS2
  • Annapolis Junction, MD FULL_TIME
  • CS2 Consulting is a small IT contractor headquartered in Hanover, MD that provides high level solutions to Federal Gover...
  • Just Posted

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51105 - Front Desk Supervisor
  • Front Desk Supervisor - Shaner Careers
  • Fort Lauderdale, FL FULL_TIME
  • The Front Desk Supervisor is responsible for maintaining a high quality of service offered to guests through the managem...
  • 1 Day Ago

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System Administrator - Help Desk
  • or - Help Desk at CS2
  • Annapolis Junction, MD FULL_TIME
  • CS2 Consulting is a small IT contractor headquartered in Hanover, MD that provides high level solutions to Federal Gover...
  • Just Posted

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51105 - Front Desk Supervisor
  • Front Desk Supervisor - Shaner Careers
  • Fort Lauderdale, FL FULL_TIME
  • The Front Desk Supervisor is responsible for maintaining a high quality of service offered to guests through the managem...
  • 1 Day Ago

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IT Help Desk Analyst (TEMP)
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT FULL_TIME
  • IT Help Desk Analyst (TEMP - In Office) Positions: Three (3) IT Help Desk Analyst (Temporary ~9/6/22-12/16/22). This is ...
  • 14 Days Ago

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IT TECHNICIAN
  • TOM'S HELP DESK
  • Quakertown, PA FULL_TIME
  • nformation Technology Technician: Responsibilities include computer repairs, upgrades and setups in store. Interacting w...
  • 2 Months Ago

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IT TECHNICIAN
  • Tom's Help Desk
  • Quakertown, PA FULL_TIME
  • nformation Technology Technician: Responsibilities include computer repairs, upgrades and setups in store. Interacting w...
  • 2 Months Ago

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Lead AV Technician
  • MV Help Desk Inc
  • Vineyard Haven, MA FULL_TIME
  • About usMV Help Desk Inc is a small business in Vineyard Haven, MA. We are professional, challenging, fun and our goal i...
  • 2 Months Ago

Income Estimation for Help Desk Supervisor jobs
$74,610 to $98,759

Career Path for Help Desk Supervisor