Help Desk Supervisor jobs in the United States

Help Desk Supervisor supervises the day-to-day operations of the help desk. Identifies, researches, and resolves complex technical problems. Being a Help Desk Supervisor creates and manages escalation procedures and ensures service levels are maintained. Documents, tracks, and monitors problems to ensure resolution in a timely manner. Additionally, Help Desk Supervisor may require a bachelor's degree. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2021 Salary.com)

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Help Desk Manager
  • GLIDEsf
  • San Francisco, CA
  • Mentors, trains, and supervises Helpdesk Technicians by developing training materials and ... Desk/IT p
  • 1 hour ago

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Help Desk Lead
  • Ledgent Technology
  • Cypress, CA
  • Coordinates with help desk resources from a variety of vendors in areas such as Point of Sale (POS ... Supervises 3rd party work to ensure professional and security standards are maintained * Trains end ...
  • yesterday

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Service Desk Specialist I
  • Valley Medical Center
  • Renton, WA
  • Manager/Supervisor, Service Desk PRE-REQUISITES: * Zero (0) - two (2) years experience in a ... helpful. * Good problem solving skills; ability to visualize a problem or situation and think ...
  • 3 days ago

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Help Desk Technician
  • LeadVenture™
  • Wilsonville, OR
  • ... supervisor/manager if unable to resolve ● Collaborate and stay engaged in team conversations ... Help Desk system workflow Specialized Skills or Abilities * Active Directory, O365 and Google G ...
  • 4 days ago

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Desk side Support - Milwaukee, OR 97222
  • Infoways
  • Portland, OR
  • ... supervisor as well as peer level positions with whom the individual interacts. * Adheres to Service Level Agreements as outlined in the Help Desk Policies and Procedures. * Should have knowledge in ...
  • 5 days ago

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Help Desk
  • TEKsystems
  • Cleveland, OH
  • Win10, Help desk, Support, Ticketing system, helpdesk, team lead, supervisor, office 365, windows 10, customer service, troubleshooting, Service desk *Top Skills Details:* Win10, Help desk ,Support ...
  • 5 days ago

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Service Desk Technician Level 2
  • Abacus Solutions Group
  • Honolulu, HI
  • Duties and Responsibilities Evaluate and prioritize knowledge base and help desk software, e-mail ... to supervisor or technical staff. Log and track issues using problem management database and ...
  • 5 days ago

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Help Desk Supervisor
  • GLIDEsf
  • San Francisco, CA
  • GLIDE's Helpdesk Supervisor ensures the helpdesk is providing excellent technical support for GLIDE ... Demonstrates a commitment to bringing forth creative and innovative Service Desk/IT practices
  • 6 days ago

Income Estimation for Help Desk Supervisor jobs
$65,263 to $87,179

Career Path for Help Desk Supervisor