Help Desk Supervisor jobs in the United States

Help Desk Supervisor supervises the day-to-day operations of the help desk. Identifies, researches, and resolves complex technical problems. Being a Help Desk Supervisor creates and manages escalation procedures and ensures service levels are maintained. Documents, tracks, and monitors problems to ensure resolution in a timely manner. Additionally, Help Desk Supervisor may require a bachelor's degree. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2020

IT Field Technician
  • Florida International University
  • Miami, FL
  • ... help desk incident tracking software( such as Remedy). Installs and configures local and network ... The omission of specific duties does not preclude the supervisor from assigning duties that are ...
  • 1 hour ago

Help Desk Supervisor
  • Burkhart Dental Supply
  • Tacoma, WA
  • We are looking for a Help Desk Supervisor at our corporate office in Tacoma, WA! Purpose: The Help Desk Supervisor is responsible for all Help Desk positions within the Information Technology ...
  • 17 hours ago

Lock Desk Supervisor
  • Synergy One Lending
  • San Diego, CA
  • Synergy One Lending is hiring a Lock Desk Supervisor for its San Diego, CA location! Are you ... Our team has decades of experience in the mortgage loan industry where we all help each other learn ...
  • 17 hours ago

IT Support Specialist
  • Bellevue, WA
  • Provide desk side training upon request for enterprise applications * Request hardware and software ... We help you take charge of your career, giving you multiple growth opportunities along the way. At ...
  • 2 days ago

Helpdesk Specialist/IT Support
  • eSource Technology LLC
  • Washington, DC
  • Includes problem recognition, research, isolation, resolution, and follow-up steps. 3. Supervises operation of help desk and serves as focal point for customer concerns. 4. Provides support to end ...
  • 3 days ago

Tier III Supervisor
  • ITCON Services
  • Washington, DC
  • The incumbent Tier III Help Desk Lead will provide third level Help Desk support and support the team and customers resolve complex technical issues. He or she will work closely with the Help Desk ...
  • 3 days ago

Help Desk
  • Robert Half
  • Seattle, WA
  • The Help Desk Technician plays an important role in the organization by performing numerous tasks ... Notify IT Service Desk Manager andor IT Service Desk Supervisor of any changes within Information ...
  • 5 days ago

Help Desk 1 & 2 *Direct Hire*
  • Robert Half
  • Torrance, CA
  • Help Desk Tier 2 Location: Torrance, CA Direct Hire Perm Only55,000-60,000 + bonus Technical Skills: Windows OS, Office 365, Active Directory, Maraki switches You have what it takes to roll up your ...
  • 5 days ago

Income Estimation for Help Desk Supervisor jobs
$64,036 to $85,532

Career Path for Help Desk Supervisor