Help Desk Supervisor jobs in Beckley, WV

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

W
Help Desk Analyst 2 - Tax Dept. - See Posting
  • West Virginia
  • Kanawha, WV FULL_TIME
  • The Tax Division is seeking a highly motivated individual for the role of Help Desk Analyst 2 in the Property Tax Section. This position, under supervision, supports both business and technical processes for the integrated property tax assessment system as well as all 55 county users.
     
    The Help Desk Analyst 2 will:
    • Provide support in determining, analyzing, and resolving both business and technical processes reported by end users of the integrated tax assessment system;
    • Manage and resolve issues with end users and document contact with the IT programmers;
    • Test new software and enhancements to the integrated assessment system and network;
    • Pull data from the integrated assessment system and run reports relating to real and personal property for the entire state;
    • Transfer data to various vendors through established file transfer protocols;
    • Send new reports or report changes through the integrated tax system to end users;
    • Coach and train new help desk analysts and clerks as needed; and
    • Other relevant duties as required.
    The Help Desk Analyst 2 skill requirements of the position are as follows:
    • The ability to learn and fully utilize standard tax administration systems;
    • Basic knowledge of real and personal property;
    • Proficiency with computers and Google office software; and
    • Professional communication skills, both written and verbal.
    Occasional travel is required, meaning a valid driver’s license is required. Preference will be given to candidates with a strong working knowledge of West Virginia property tax administration, laws, rules, and regulations. Final candidates are subject to a reference verification, a full criminal history evaluation, and a tax compliance check. 

    Kanawha County, Wood County, Raleigh County 

    See OTHER INFORMATION for how to apply. 

     

    IMPORTANT: Your eligible score will be based on information provided in your application; therefore, make sure your application is detailed and complete. You MUST complete ALL parts of the application, including the Work Experience section.

     

    ATTENTION: Applicant must verify post high school education by submitting an official transcript or diploma, training or licensure earned pertaining to this position by the closing date of the posting, if not previously verified. If you are claiming Veterans preference, please submit "MEMBER 4" form and/or your VA Letter. Protecting your personal information is our highest priority.  If your official transcript, training/licensure, or Veterans documentation contains your Social Security Number and/or birthdate, please redact that information before submitting it with your application.


    Please attach documents to the application upon submission. 



     

    Training: Graduation from a standard high school or equivalent.
     
    Experience:Four years of full-time or equivalent part-time paid experience working with personal computers. Must have a working knowledge of at least two of the supported software products.
    Substitution: Twelve semester hours in computer science and two years of full-time or equivalent part-time paid experience working with personal computers and working knowledge of at least two of the supported software products may substitute for the required experience.

    HOW TO APPLY:
    Email applications to taxcareers@wv.gov

    Mail to:
    Tax Commissioner
    WV State Tax Division
    P.O. Box 11771
    Charleston, WV 25339


    Please include job title Help Desk Analyst 2 on application.


    For questions, call the Tax Division at 304-558-8528.

    Division of Personnel application can be found online HERE
    (Download application and save to your computer.)

  • 1 Day Ago

C
Restaurant Seasonal Help
  • Cracker Barrel Old Country Store, Inc.
  • Beckley, WV OTHER
  • Store LocationUS-WV-Beckley Pay Starting At Overview If you’re passionate about a great guest experience and true hospitality, this is the role for you! Whether you’re helping a guest find the perfect...
  • 19 Days Ago

C
Restaurant Seasonal Help
  • Cracker Barrel Old Country Store, Inc.
  • Charleston, WV OTHER
  • Store LocationUS-WV-Charleston Pay Starting At Overview If you’re passionate about a great guest experience and true hospitality, this is the role for you! Whether you’re helping a guest find the perf...
  • 21 Days Ago

C
Restaurant Seasonal Help
  • Cracker Barrel Old Country Store, Inc.
  • Cross, WV OTHER
  • Store LocationUS-WV-Cross Lanes Pay Starting At Overview If you’re passionate about a great guest experience and true hospitality, this is the role for you! Whether you’re helping a guest find the per...
  • 21 Days Ago

C
Front Desk
  • Courtyard by Marriott- Beckley WV
  • Beckley, WV FULL_TIME
  • Must by willing to work evenings, holidays, and weekends. 3-11 shift. Provide superior guest service by responding quickly in greeting guests and responding to their requests. Perform guest transactio...
  • Just Posted

W
General Surgeon Is Needed for Locum Tenens Help in West Virginia WBY# JOB-2921235
  • Weatherby Healthcare
  • Beckley, WV FULL_TIME
  • Get in touch with a Weatherby consultant today to learn more about this and other opportunities available now.Must have active state licenseBC or BE requiredCall, Weekend callATLS required and valid W...
  • 22 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Help Desk Supervisor jobs found in Beckley, WV area

F
Patient Care Technician
  • Fresenius Medical Care
  • Beckley, WV
  • About this role: As a Patient Care Technician (PCT) at Fresenius Medical Care, you play a vital part in supporting peopl...
  • 3/28/2024 12:00:00 AM

M
Patients Care Coordinator and Dental Receptionist
  • Mohammad Ali Farid DDS DMD PLLC
  • Beckley, WV
  • Job Description Job Description The Front Desk Receptionist and Administrative Assistance will be working under the dire...
  • 3/26/2024 12:00:00 AM

F
Inpatient Services RN
  • Fresenius Medical Care
  • Princeton, WV
  • PURPOSE AND SCOPE: The professional registered nurse Inpatient Services RN CAP 1 is an entry level designation into the ...
  • 3/26/2024 12:00:00 AM

C
Operations Manager (Marketing and Economic Development)
  • City of Bluefield, WV
  • Bluefield, WV
  • Job Status: Open - open and accepting applications Back to Job Openings Job Description Job Summary The Operations Manag...
  • 3/25/2024 12:00:00 AM

W
Associate Help Desk Technician - Princeton, WV (On-Site)
  • WVU Medicine
  • Princeton, WV
  • Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the...
  • 3/24/2024 12:00:00 AM

Beckley is a city in and the county seat of Raleigh County, West Virginia, United States. It was founded on April 4, 1838. Beckley was named in honor of John James Beckley, who was the first Clerk of the House of Representatives and the first Librarian of Congress. It was founded by his son Alfred Beckley (US Army general and Confederate militia commander. The current mayor is Rob Rappold....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$68,650 to $87,233
Beckley, West Virginia area prices
were up 1.2% from a year ago

Help Desk Supervisor in Oakland, CA
Directed, planned, coordinated, and administered day-to-day operational activities of Help Desk department and staff of.
February 07, 2020
Help Desk Supervisor in Dallas, TX
The Help Desk Supervisor manages the front desk team and activities.
January 12, 2020
Help Desk Supervisor in Elkhart, IN
The Supervisor will be required to work independently with minimum direction from leadership.
January 07, 2020