Help Desk Supervisor jobs in Kansas City, KS

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Help desk
  • Fastenal
  • Edwardsville, KS FULL_TIME
  • OVERVIEW :

    Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals to work in our fast pace warehouse! Working as Part-time Distribution Center Help Desk, you will provide customer service to Fastenal branches by answering general questions, providing tracking, placing orders, performing quality checks, and / or resolving discrepancies.

    Fastenal Company is committed to environmental protection and to providing a safe and healthy workplace for all employees.

    We strive to integrate EHS & Sustainability considerations into all our business decisions, plans, and operations. This is an entry-level position based out of our distribution center located at 9911 Woodend Rd, Edwardsville, KS 66111.

    This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.

    RESPONSIBILITIES :

    The duties and responsibilities of this position include, but are not limited to :

    o Operating computer programs, RF scanners, and printers to label product

    o Assisting branches with product related questions or issues by phone, email or online support

    o Performing quality checks verifying product descriptions and quantities match

    o Locating orders in the warehouse

    o Learning and understanding various department functions

    o Multi-tasking in a faced-paced environment while learning and interacting with multiple departments in accordance with Fastenal procedures

    o Retrieving product for walk in customers at our distribution center

    o Maintaining the cleanliness and organization of work area

    o Complying with health, safety and sustainability rules and expectations

    o Participating in activities and programs that help the company achieve health, safety and sustainability objectives

    o Learning, passing, and practicing various environmental health and safety trainings

    REQUIRED POSITION QUALIFICATIONS :

    The following skills and qualifications are required for this position :

    o Prior administrative / customer service experience OR industry experience and product knowledge

    o Proficient written and oral communication skills

    o Navigating between multiple computer programs including Microsoft Office Suite while demonstrating computer literacy

    o Proficient using Microsoft Office Suite

    o Highly motivated, self directed and customer service oriented

    o Demonstrate strong math aptitude, attention to detail and sense of urgency

    o Learn and perform multiple tasks in a fast paced environment

    o Work independently as well as in a team environment

    o Willingness to work a flexible schedule / extra time as needed

    o Demonstrate our core values of ambition, innovation, integrity and teamwork

    o Lift, slide and lower packages that typically weigh 25-50lbs and may weigh up to 100lbs

    o Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)

    Last updated : 2024-03-04

  • 21 Days Ago

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Help desk
  • Advantage Tech
  • Overland Park, KS FULL_TIME
  • Advantage Tech is looking for a Help Desk Technician who is responsible for maintaining end user computer systems and peripherals and providing first level technology support and problem resolution to...
  • 1 Month Ago

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Lawn & Landscape Manager / Supervisor
  • Help From A Friend
  • Olathe, KS FULL_TIME
  • Help From A Friend, near I-35 and 151st street in Olathe KansasWe help Johnson County's older adults with residential grounds maintenance such as yard work, planting, pruning, shrub trimming, tree tri...
  • 10 Days Ago

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Help Desk Support Technician
  • Central Computer Distribution
  • Olathe, KS FULL_TIME
  • Position Overview: We are seeking an experienced Help Desk Support Technician to join our team. The ideal candidate should have a minimum of 5 years of relevant experience in providing technical suppo...
  • Just Posted

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Help Desk Technician
  • CreativeOne
  • Overland Park, KS FULL_TIME
  • Reports to: IT Department: Vice President of IT Status: Full-time/Non-Exempt Position Summary The Help Desk Technician is responsible for providing triage technical support to all CreativeOne employee...
  • Just Posted

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Help desk technician
  • Vector Talent Resources
  • Overland Park, KS FULL_TIME
  • Location : Overland Park, KS Client : Telecommunications Firm Benefits : Medical, Dental, Vision, PTO, and Paid Holiday Pay : Up to $20 / hr DOE Schedule : Monday - Friday 9 : 30a-5 : 30p or 10a-6p ES...
  • 5 Days Ago

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0 Help Desk Supervisor jobs found in Kansas City, KS area

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Clinic RN Care Coordinator - Burn and Wound Clinic
  • The University of Kansas Hospital
  • Kansas City, KS
  • Position Title Clinic RN Care Coordinator - Burn and Wound Clinic Bell Hospital Position Summary / Career Interest: The ...
  • 3/29/2024 12:00:00 AM

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Senior Nutrition Data Technician (Customer Service II)
  • Johnson County Kansas
  • Olathe, KS
  • Overview: A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and e...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Davids Bridal Inc.
  • Kansas City, MO
  • **Customer Service Representative** NOW HIRING Location MO - Kansas City Area Store Hourly Careers Category Retail - Cus...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Companalyst
  • Olathe, KS
  • * Customer Service Representative in Medical Transportation Management (MTM) **Customer Service Representative** POSTED ...
  • 3/27/2024 12:00:00 AM

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Valet & Bell Attendant
  • Country Club Lodging, LLC
  • Kansas City, MO
  • Job Type Full-time, Part-time Description The highly anticipated Cascade Hotel Kansas City: a Marriott Tribute Portfolio...
  • 3/26/2024 12:00:00 AM

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Valet Parking Attendant - Leawood, KS
  • Parking Management Company
  • Leawood, KS
  • Job Details Job Location Leawood KS - Leawood, KS Position Type Full Time / Part Time Education Level None Travel Percen...
  • 3/26/2024 12:00:00 AM

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Customer Service Specialist (Hiring Immediately)
  • Extra Space Storage LP
  • Kansas City, KS
  • **Job Description** As a **Customer Service Specialist**, you will have the opportunity to be part of a diverse team wit...
  • 3/25/2024 12:00:00 AM

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Client Services Coordinator (Reception & Cocktail Lounge)
  • Scissors & Scotch
  • Lenexa, KS
  • What makes Scissors & Scotch (Scissors as in hair, Scotch as in booze) such a great place to be? Well, it starts with a ...
  • 3/25/2024 12:00:00 AM

Kansas City is the third-largest city in the State of Kansas, the county seat of Wyandotte County, and the third-largest city of the Kansas City metropolitan area. Kansas City, Kansas is abbreviated as "KCK" to differentiate it from Kansas City, Missouri, after which it is named. It is part of a consolidated city-county government known as the "Unified Government". Wyandotte County also includes the independent cities of Bonner Springs and Edwardsville. As of the 2010 census, the city had a population of 145,786 residents. It is situated at Kaw Point, which is the junction of the Missouri an...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$74,550 to $94,730
Kansas City, Kansas area prices
were up 1.7% from a year ago

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