Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Help at Home is hiring a Care Supervisor!
Offering weekly pay!
Help at Home, LLC is the nation’s leading provider of high quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients.
Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support our clients comfortably and safely within their homes and communities.
We are currently seeking an experienced Care Supervisor to oversee and ensure the successful implementation of all provided services for our clients within their assigned areas.
The Care Supervisor will be responsible for ensuring that client care plans meet client needs and that caregivers provide an exemplary level of care that meets the vision, mission and values of our organization.
Office hours / work hours for this role are Monday - Friday 8 : 00AM - 5 : 00PM, but will vary to support business needs.
Benefits
Help at Home strives to be an employer of choice in your community and our employees are the foundation of our work. Eligible staff have the opportunity to enroll in a wide variety of benefit programs, 401K, along with lucrative bonuses in certain areas.
We offer a variety of in-depth training opportunities in order to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization.
Responsibilities
Participate in recruiting, hiring and training new staff.
Conduct performance evaluations that are timely and constructive.
Handle the discipline and termination of employees, as needed and in accordance with company policy.
Manage client care by addressing client concerns, adhering to client confidentiality, and identifying / reporting abnormalities with client conditions to appropriate channels.
Schedule and staff field staff to care for clients.
Evaluate and monitor the quality of services delivered to clients and ensure compliance with all applicable regulatory requirements.
Enforce all regulations established by external agencies and company policies / procedures to ensure compliance within all areas.
Partner with regional leadership and internal support functions to provide a more effective and efficient work environment for all staff.
Minimum Qualifications
High School diploma required, some college preferred
At least 2 years of supervisory experience preferred
Valid driver's license, along with access to an insured and reliable vehicle
Care Supervisors must comply with state background screening requirements. Compensation, benefits, time off and bonuses vary by state and location, so please ask for complete details at your interview.
Last updated : 2024-04-23