Help Desk Supervisor jobs in Skokie, IL

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

H
Care Supervisor
  • Help at Home
  • Chicago, IL FULL_TIME
  • Help at Home is hiring a Care Supervisor!  We offer weekly pay and a generous incentive program – up to $10,000 in bonuses per year! 

    Help at Home, LLC is the nation’s leading provider of high-quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support our clients comfortably and safely within their homes and communities.

    We are currently seeking an experienced Customer Service Representative to oversee and ensure the successful implementation of all provided services for our clients within their assigned areas. The employee will be responsible for ensuring that client care plans meet client needs and that caregivers provide an exemplary level of care that meets the vision, mission and values of our organization. 

    Benefits

    Our team is the foundation of our work. We offer:

    • Weekly pay $18.00 an hour
    • Direct deposit or cash card offered
    • Healthcare, dental, and vision insurance
    • Paid time off
    • 401k
    • Ongoing, in-depth training opportunities
    • Meaningful work with clients who need your help
    • Career growth and experience with an industry leader with 40 years of history in a high-demand field

    Responsibilities

    • Maintains assigned clients' files, employee files, and all related paperwork
    • Provides direct training to field staff on client Care Plans
    • Monitors the performance assigned to field staff who provide and support patients with personal care to ensure quality service
    • Proactively communicates schedules and changes with clients, field staff, referral sources, team leads, managers, and the branch manager
    • Prepares and submits routine department reports, as required
    • Records and maintains accurate documentation of the clients condition and overall service
    • Conducts and keeps a record of client satisfaction surveys, client in-home visits, employee evaluations, and employee in-service training
    • Appropriately handles client complaints and problems; documents and reports any significant issues further attention or resolution, as required
    • Ensure compliance with local, state, and federal laws as well as with company policies and procedures
    • Performs other job-related duties as assigned

     Qualifications/Educational Requirements

    • Bachelor's degree preferred, but not required
    • 2 years of management/supervisory experience is preferred, but not required
    • At least 18 years of age required
    • High school diploma or equivalent required
    • Ability to work in a fast-paced environment and professional written and verbal communication skills

    Candidates must comply with state background screening requirements. Compensation, benefits, time off, and bonuses vary by state and location, so please ask for complete details at your interview. Employees will be eligible for hiring bonuses after 90 days.

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

    Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

  • 8 Days Ago

S
Help Desk
  • Sentinel
  • Clarendon, IL OTHER
  • Responsibilities Sentinel is looking for a Help Desk Technician to join our client. This candidate will be imaging and installing software on new devices. This person will also be assisting new users ...
  • Just Posted

S
Help Desk
  • Sentinel
  • Deerfield, IL OTHER
  • Responsibilities Sentinel is looking for a help desk agent to assist one of our clients. The ideal candidate would set up new laptops, install software and set up security features on the laptops. Thi...
  • 11 Days Ago

H
Bilingual Spanish-Care Supervisor
  • Help at Home
  • Oak Park, IL FULL_TIME
  • Help at Home is hiring a Bilingual Spanish Speaking Care Supervisor! Weekly pay starting at $18.50 per hour, and a generous incentive program – up to $10,000 in bonuses per year! Help at Home, LLC is ...
  • 19 Days Ago

H
Bilingual Spanish-Care Supervisor
  • Help at Home
  • Chicago, IL FULL_TIME
  • Help at Home is hiring a Bilingual Spanish Speaking Care Supervisor! We offer weekly pay and a generous incentive program – up to $10,000 in bonuses per year! Help at Home, LLC is the nation’s leading...
  • 24 Days Ago

H
Bilingual Spanish-Care Supervisor
  • Help at Home
  • Lawn, IL FULL_TIME
  • Help at Home is hiring a Bilingual Spanish Speaking Care Supervisor! We offer weekly pay and a generous incentive program – up to $10,000 in bonuses per year! Help at Home, LLC is the nation’s leading...
  • 24 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Help Desk Supervisor jobs found in Skokie, IL area

L
Patient Service Representative
  • Louis A Weiss Memorial Medical Center, LLC
  • Chicago, IL
  • Weiss Memorial Hospital has been serving Chicagos North Side and surrounding communities providing excellent health care...
  • 3/28/2024 12:00:00 AM

H
Senior Manager, Customer Support Chicago, IL Corporate 03-05-2022
  • Help at Home, LLC
  • Chicago, IL
  • **Senior Manager, Customer Support** * Chicago, IL * Full Time * Corporate * Manager/Supervisor Help at Home, LLC, is th...
  • 3/28/2024 12:00:00 AM

H
Senior Manager, Customer Support Chicago, IL Corporate 03-03-2022
  • Help at Home, LLC
  • Chicago, IL
  • **Senior Manager, Customer Support** * Chicago, IL * Full Time * Corporate * Manager/Supervisor Help at Home, LLC, is th...
  • 3/28/2024 12:00:00 AM

H
Senior Manager, Customer Support Chicago, IL Corporate 02-03-2022
  • Help at Home, LLC
  • Chicago, IL
  • **Senior Manager, Customer Support** * Chicago, IL * Full Time * Corporate * Manager/Supervisor Help at Home, LLC, is th...
  • 3/28/2024 12:00:00 AM

H
Senior Manager, Customer Support Chicago, IL Corporate 03-06-2022
  • Help at Home, LLC
  • Chicago, IL
  • **Senior Manager, Customer Support** * Chicago, IL * Full Time * Corporate * Manager/Supervisor Help at Home, LLC, is th...
  • 3/28/2024 12:00:00 AM

R
Family Services Coordinator
  • Ronald McDonald House Charities of Chicagoland & Northwest Indiana
  • Park Ridge, IL
  • Summary The Coordinator is an active member of the operations team. The Coordinator is responsible for maintaining progr...
  • 3/27/2024 12:00:00 AM

R
Deck Attendant / Cashier (Summer 2024)
  • River Trails Park District
  • Mount Prospect, IL
  • Position Type: Aquatics/Pool Deck Attendant - Cashier Date Posted: 2/9/2024 Location: Woodland Trails Pool Date Availabl...
  • 3/27/2024 12:00:00 AM

H
Client Service Representative
  • Harbor.vet
  • Buffalo Grove, IL
  • Job Description At Veterinary Specialty Center, our Client Service Team plays an integral role acting as a liaison betwe...
  • 3/27/2024 12:00:00 AM

According to the 2010 census, Skokie has a total area of 10.06 square miles (26.06 km2), all land. The village is bordered by Evanston to the east, Chicago to the southeast and southwest, Lincolnwood to the south, Niles to the southwest, Morton Grove to the west, Glenview to the northwest, and Wilmette to the north. The village's street circulation is a street-grid pattern, with major east-west thoroughfare every half-mile: Old Orchard Road, Golf Road, Church Street, Dempster Street, Main Street, Oakton Street, Howard Street, and Touhy Avenue. The major north-south thoroughfares are Skokie B...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$80,177 to $101,879
Skokie, Illinois area prices
were up 0.8% from a year ago

Help Desk Supervisor in Oakland, CA
Directed, planned, coordinated, and administered day-to-day operational activities of Help Desk department and staff of.
February 07, 2020
Help Desk Supervisor in Dallas, TX
The Help Desk Supervisor manages the front desk team and activities.
January 12, 2020
Help Desk Supervisor in Elkhart, IN
The Supervisor will be required to work independently with minimum direction from leadership.
January 07, 2020